► In my role, I established a consumer insights collaboration within the product innovation vertical. It was an exciting journey of driving consumer-based product innovation and integrating transformative approaches. I led complex projects involving interviews, user-guided interviews, customer segmentation, and intercept surveys.► Working with diverse vendors and internal teams, we developed pioneering research methodologies to generate immediate feedback and strategic insights. I connected with over 10,000 customers, gaining valuable perspectives.► Recognized for my exceptional performance, I earned a promotion for consistently exceeding goals. I successfully orchestrated the seamless launch of multiple consumer-based products, including innovative smart bed products and apps. I oversaw the entire product development cycle from concept to testing.► Drawing from behavioral science principles, I conducted groundbreaking consumer insights research. Employing cutting-edge research designs like ethnographic observations, focus groups, and surveys, I crafted a comprehensive customer journey map, enhancing the overall experience.► Through foundational consumer research, I discovered an unidentified core consumer segment. This led to targeted messaging and marketing efforts. I also managed a $2M research budget, allocating resources effectively.► Moreover, I explored the fascinating world of consumer insights and product innovation. I'm proud of driving transformative approaches and delivering outstanding results. I look forward to bringing my expertise to new challenges and opportunities.

► I pioneered a comprehensive advertising and message testing process that revolutionized our customer communications and ignited increased consumer demand. By conceptualizing and implementing intricate in-home and offsite testing methodologies, we were able to validate the product experience, optimize sales and customer service processes, and identify new product development opportunities prior to launch.► One of my significant accomplishments was spearheading the growth and training of a versatile team of UX/UI designers with comprehensive skills in UX research, programming, and analysis. I developed and implemented an agile research process within eCommerce sprints, fostering collaboration and enabling the team to consistently deliver exceptional outcomes.► Furthermore, I led the implementation of a groundbreaking method for capturing in-the-moment feedback from customers. This allowed them to provide instantaneous, contextual feedback throughout their entire customer journey. The system we implemented facilitated the quick identification of trends, sentiment analysis, and recognition of key drivers affecting our business objectives.► Throughout my tenure, I made substantial contributions to over 150 research projects, from their inception to completion. This hands-on involvement allowed me to gain invaluable experience in all aspects of the research process and ensured the successful delivery of actionable insights.

► As the overseer of a vast and vital portfolio of strategic accounts, I had the privilege of working with prestigious institutions that included Texas A&M, Amazon, Apple, University of South Florida, University of Nebraska Omaha, Brigham Young University, and Arizona State University. These partnerships were instrumental in driving impactful research and insights.► My role involved providing unparalleled research consultation to these esteemed clients. I conducted detailed study design reviews and generated insightful analytics across a wide range of research domains. From shopper/package design to virtual/augmented reality, advertising, gaming, human factors, UX, healthcare, and academia, I delved into diverse areas to uncover valuable insights for our clients.► My exceptional performance throughout my career led to multiple promotions, a testament to the quality and impact of my work. I consistently delivered top-tier, customized onboarding and training programs, equipping clients with in-depth knowledge of human behavior research and specific biosensor tools. This tailored approach ensured that clients' unique needs were met and that they received the utmost value from our partnership.► Working with prestigious institutions and delivering exceptional results in the field of human behavior research has been a rewarding journey. I take great pride in the contributions I've made, and I look forward to continuing to provide valuable insights and drive success for clients in the future.

► In my role, I had the privilege of facilitating transformative corporate and academic collaborations and partnerships through expert consultation. As a trusted advisor, I served as the voice of prestigious academic clients, ensuring their needs and interests were championed within cross-functional internal teams.► To foster collaboration and gain valuable insights, I conducted focus group discussions and one-on-one interviews with academic clients. By actively listening and understanding their perspectives, I advocated for their needs within the organization, ensuring their voices were heard and their interests were represented.► One of my notable achievements was orchestrating a series of game-changing workshops and brainstorming sessions with cross-functional teams and executive leadership. These collaborative efforts led to over $2M in new opportunities with academic and corporate clients. By fostering an environment of innovation and teamwork, we were able to identify and seize growth opportunities, driving the expansion of our partnerships and creating mutually beneficial outcomes.► Recognizing the importance of knowledge sharing, I developed and delivered customized lectures, hands-on seminars, and 'go-to-market solutions' templates for researchers. These initiatives promoted collaboration with external business partners and other academic institutions, encouraging a culture of open exchange and fostering the development of impactful research projects.► Through my role, I had the privilege of building bridges between academia and industry, driving meaningful collaborations and nurturing partnerships. I am proud of the impact I've had in fostering growth, promoting collaboration, and empowering researchers to create go-to-market solutions. I am excited to continue facilitating transformative collaborations and driving innovation in the future.

► I had the privilege of providing expert training and consultation to numerous clients in both academic and corporate settings. I covered a wide range of topics within human behavior research, with a particular focus on leveraging biometric sensors. These clients spanned various fields including psychology, education, marketing, computer science, consumer science, UX/UI, and social science.► My role involved equipping clients with the knowledge and skills needed to conduct effective research using biometric sensors. I provided comprehensive training, covering all aspects of the research process. From study design to data collection and analysis, I ensured that clients had a strong foundation in utilizing biometric sensors and understanding the intricacies of human behavior research.► One of my notable accomplishments was spearheading a comprehensive user needs assessment of the software-supported research process. Through this assessment, I identified gaps in UX, information, and training. Drawing upon my expertise, I provided extensive solutions and recommendations that significantly enhanced the customer journey. These improvements resulted in a remarkable user experience and increased client satisfaction.► Recognizing the importance of ongoing education, I designed, constructed, and launched a cutting-edge client-facing academy. This academy offered comprehensive training on utilizing a complex biometric platform and research design methods for human behavior studies. Through this initiative, I provided clients with the tools and resources needed to maximize the potential of their research endeavors.

► As a dedicated professional, I provided exceptional technical and research methods support for clients utilizing a scalable biometric software platform for academic and commercial research. My expertise encompassed a wide range of cutting-edge techniques, including Eye Tracking, GSR (Galvanic Skin Response), EEG (Electroencephalography), ECG (Electrocardiography), and Facial Expression Analysis.► Clients relied on my support to navigate the complexities of the software platform and to implement advanced research methodologies. I offered comprehensive technical assistance, ensuring clients had a smooth and successful experience with their studies. By providing guidance on data collection, analysis, and interpretation, I enabled clients to leverage the full potential of the biometric software platform and extract meaningful insights.► One of my significant contributions was pioneering the creation and implementation of the first-ever client-facing support document repository. This repository enriched the company's knowledge base and served as a valuable resource for clients, offering self-help materials and troubleshooting guides. This initiative enhanced the overall client experience, empowering them to resolve issues independently and fostering a sense of autonomy and efficiency.► In addition to client support, I also spearheaded several successful internal research projects. Leveraging advanced data analysis techniques, I provided valuable insights to both internal teams and external clients. These insights informed decision-making processes, optimized research methodologies, and ultimately contributed to the success of projects and the satisfaction of our clients.► My dedication to providing exceptional technical support and driving valuable research insights has been a cornerstone of my career. I am proud to have been a trusted resource for clients and to have played a role in advancing the field of biometric research.

► I had the opportunity to establish corporate-wide guidelines for producing support materials and guides targeted at professional, multilingual adult learners. These materials were designed to cater to a diverse audience, including mentors, managers, and participants. By creating standardized templates for subject matter experts and instructional designers, I ensured consistent and high-quality content, facilitating the scalable creation of online courses.► To ensure that the support materials and guides met the needs of stakeholders and end-users, I conducted an extensive needs analysis. This analysis helped identify specific requirements and preferences, allowing us to tailor our solutions to the unique demands of developing a global digital university. The goal was to optimize learning efficiency while minimizing any impact on billable hours► I also implemented a blended asynchronous/synchronous learning approach for global training on new software and solutions. By combining both self-paced online modules and live virtual sessions, we provided a comprehensive and engaging learning experience. This approach catered to learners across different time zones and allowed for interactive discussions and hands-on activities.► To continuously enhance the effectiveness of our courses, I oversaw a systematic evaluation process. This involved a blend of live instructor-led sessions and pre-recorded video clips, allowing us to gather valuable feedback and insights from participants. By analyzing this feedback, we made iterative improvements to our courses, ensuring they remained relevant, engaging, and impactful.► Through my role, I was able to contribute to the development of a robust learning ecosystem within the organization. By establishing guidelines, conducting needs analyses, and implementing innovative learning approaches, I helped create a culture of continuous learning and professional growth.

► I had the exciting opportunity to design and execute UX/UI research for an online learning management system. My focus was on evaluating visual attention and emotional responses to different interface designs, using a combination of qualitative and quantitative research methods.► To ensure the success of the research, I managed and trained a team of research assistants and student workers. I prioritized adherence to University and National research standards, ensuring ethical practices and maintaining the highest quality of data collection. Through effective leadership and clear communication, we met project deadlines and delivered valuable insights.► One of my notable achievements was securing a $750K grant from the Office of Navy Research. To obtain this grant, I conducted a thorough literature review, designed a quasi-experimental research study, and proposed an affective-based dynamic, difficulty-adjusted learning environment. This grant provided the necessary resources to implement innovative approaches in online learning and advance the field.► I also executed advanced qualitative research methods, utilizing cutting-edge eye tracking and EEG (Electroencephalography) technology. By incorporating these tools, we were able to accurately evaluate engagement levels in both static and dynamic multimedia modules.► Recognizing the importance of sharing knowledge and insights, I delivered an informative presentation at Games for Learning. In this presentation, I discussed pioneering techniques for conducting, creating, and analyzing studies that gather psychophysiological data to detect emotional responses. By sharing these techniques with the broader research community, I aimed to contribute to the advancement of the field and inspire further innovation.

► Designed and developed online and face courses for Developmental Reading and Remedial Math that met standards for the department and the College► Provided training and support to the faculty/staff/students across the entire campus on the necessary hardware and software for developing, designing, running and updating their online courses.► Managed a team of faculty, staff and student workers to develop and deploy a series of supplemental College Success online and face-to-face modules for new and returning students.► Presented and implemented the use of current technologies and instructional methods acquired from local and national conferences.► Assisted faculty in creating, designing, and managing online courses within the College’s LMS (WebCT and Blackboard).

• Organized and managed video, images, graphics and text elements for several courses by implementing and tracking content through a content management system.• Filmed and edited videos for instructor led online asynchronous courses on Microsoft Office, MySQL, Network+ and Microsoft Project.• Engineered all sound elements for several courses in order to produce clean sound optimal for various course delivery platforms.• Designed and animated brand centered digital media videos for courses and marketing materials.• Contributed to designing and development of custom LMS that leveraged instructor videos

• Organized, produced and filmed examples, instruction and safety procedures for over 15 courses for structural and wild land firefighters.• Supervised all visual elements of ten courses for 2000 firefighters in Utah, Idaho and Nevada• Engineered all sound elements for several courses in order to produce clean sound optimal for various course delivery platforms.• Designed and animated brand centered digital media videos for courses and marketing materials.