Robert “Chris” Wade Email & Phone Number

St Louis, Missouri, United States

United States

• Assisted internal and external customers with correcting billing and service issues and/or errors.
• Negotiated and prepared service order requests for existing and new customers for the installation, removal, or changes to telephone, VOIP, television, and high-speed internet services.
• Performed troubleshooting on accounts to determine what actions are necessary to correct customer problems.
• Handled discussions with customers involving company matters such as policy and regulatory conformance.
• Accessed multiple databases, retrieved, interpreted, and input information on the computer while speaking with customers.
• Coordinated service agreements/arrangements with other departments.

Earth City, Missouri

Temporary job elevation, 12 months of accelerated training with a focus on Data Analytics, Group Collaboration, Presentations, and Quality Assurance.

Greater St. Louis Area

Southwestern Bell & Nextel Telephone System Sales. Assessed customer needs, created presentations, designed telecommunication systems to meet those needs.

Bachelor Of Arts, Interdisciplinary Studies

Activities and Societies: Black Business Student Association, Minority Achievement Program, NAACP, Weston House Activities Coordinator.

At&T Advanced Telecommunication Certification, Telecommunications Engineering

Accelerated Technical Training for Telecommunication. AT&T certification never expires