Customer Success Manager
Current•Manage and effectively build relationships with 60+ accounts. •Deliver Executive Business Reviews semi-annually/quarterly to account base. •Upsell Fresh, eCommerce, and Inventory Management SaaS modules to grocery and convenient stores globally. •Perform deep discovery, demos, power point presentations, and closing calls for upsells and SaaS conversions. •Support Project Managers for 15-20 active implementations from on premise legacy software to the cloud. •Run weekly project status calls; escalate and follow up with all outstanding items.•Daily tech stack: Salesforce CRM (Lightning), ChurnZero, Microsoft Office Suite, Monday.com