Robert Cole Email & Phone Number

Indianapolis, Indiana, United States

Business Analyst and Functional Lead working with the Construction Group of Simon Property Group

Indianapolis, In

IT Business Analysis for a top global enterprise providing environmental solutions for the processing, transport, tracking, management and recycling of complex waste streams nationwide, hazardous and non-hazardous, medical, commercial, industrial and retail. Led business analysis for an AGILE team developing an entirely new internal system for field technicians to pick up, transport and track waste nationwide. Dealt with business executives, subject matter experts, architects, designers and developers to produce a high-quality product, on time and exceeding all customer requirements. Defined and documented business requirements. Led them through the review and approval process. Worked closely with the project manager to ensure the system demonstrated exceptional value to the business, cutting costs, meeting all federal, state and internal regulatory requirements, improving waste tracking and governmental reporting and improving customer satisfaction. A totally “customer”-focused system with the “customer” being the client’s hundreds of internal field technicians nationwide. Spent two years leading business analysis for a different AGILE team developing a new client-facing portal for retail customers and thousands of users nationwide. Providing up-to-the-minute information to external customers, interacting with the various other internal systems, providing improved customer availability of information and greatly improved customer satisfaction. Responded to internal business requirements from legal, compliance, regulatory, operations, marketing, customer support and sales. Resulting in the product being recognized for national excellence in customer service and satisfaction from the American Business Awards (a 2023 “Stevie” award). Experience working with compliance requirements for the Environmental Protection Agency (EPA), Food & Drug Agency (FDA), and many different state agencies regulating the transport of waste within, and across state lines.

Indianapolis, Indiana

IT Business Analysis for large insurance and financial services enterprise• Led business analysis for large and small IT projects in a complex environment.• Worked with business units to help create their strategic and tactical plans and roadmaps, developing business benefits and costs, to help prioritize future projects• Worked with Project Management and Resource Allocation teams to determine resource needs and schedules for projects. • Interfaced with IT organizations, business units and vendors to successful conclusions of complex IT projects.• Organized and led requirement gathering workshops, determining and meeting with all relevant stakeholders to solicit and understand their business needs.• Documented requirements and guided them through the review, revision and approval process.• Worked with stakeholders to understand and streamline their business processes.

Indianapolis, Indiana Area

Providing leading-edge business analysis, requirements and testing services to a major enterprise in the global defense aerospace industry in Indianapolis. Served my client while delivering the highest in customer satisfaction. "Service surprise" is my goal!• Led business analysis for IT projects in complex global environment.• Experienced in various requirements elicitation techniques: User Stories, Use Cases, RACI Matrices, Traceability Matrices, and others.• Interfaced with IT organizations, customer and business organizations to successful conclusions of complex IT projects.• Organized and led requirement gathering workshops, determining and meeting with all relevant stakeholders to solicit and understand their business needs.• Documented requirements and guided them through the review, revision and approval process.• Worked with stakeholders to understand and streamline their business processes.• Authored process description documents and guided them through the review and revision process.

Indianapolis, In

Key interface between Information Services Agency and more than 2,000 customers in the Indianapolis Public Safety department. • Actively engaged executives and leveraged IT services to meet strategic business goals, ensuring full business value was realized and recognized by the customers served.• Worked with executives to develop visionary IT plans to meet their future business goals. Also worked to develop future budget and manage current budget to enable these plans.• Collected, analyzed and documented business requirements, translating into system requirements. • Vendor management. Worked extensively with outside vendors to evaluate their products for of my customers. This frequently included negotiating system modifications, testing and tracking those projects to completion. Ensuring the overall project comes in on schedule and within budget.• Managed IT service issues, both internal and external, assisting in root cause analysis and escalating when necessary.

B.S., Computer Science

Activities and Societies: Circle Pines Co-op, Purdue Student Senate, Purdue Student Court, Student Cooperative Association (Membership.

Cpr And Aed Certified

Red Cross certified in the delivery of Cardiopulmonary Resuscitation and the use of an Automatic External Defibrillator.

Advanced And Disaster First Aid

Itil Foundation

Online 11-week training course in the ITIL Foundation.

Yellow Belt, Lean Six Sigma