Robert Cooke Email & Phone Number

Calgary, Alberta, Canada

A member of the Fincrimes Operations Specialist and I was dedicated to the proactive and reactive detection of fraudulent and anti-money laundering activity to protect Neo customers while delivering an exceptional customer experience.- Analyze transaction data and patterns to detect suspicious activity and prevent fraudulent behavior- Translate patterns of.

Dublin, County Dublin, Ireland

Within the risk and compliance team, I am tasked with reviewing automated fraud screening tools to identify, investigate and resolve suspicious transactions while ensuring key risk factors and exposure to users is accounted for during decision making.My ability to build connections with merchants has enabled me to form positive working relationships which.

Dún Laoghaire-Rathdown, County Dublin, Ireland

After joining this dynamic team, and in this customer-facing position, I provided support to customers to resolve technical issues for POS terminal products and answer financial queries for companies in Ireland and the UK. This experience provided me with the exposure to Risk, eCommerce and IT which strengthened my understanding and the importance of clear.

Dublin, Ireland

As a member of this dynamic team, I was tasked with reviewing orders received for the multi-national consumer electrical and mobile retailer to ensure that the information was correct and processed within SLAs. If there were any issues, I would resolve them quickly over the phone, by email or in person. In order to maintain accuracy of data, I engaged with.

Auckland, New Zealand

Contributed to the successful recovery of debt from customers with outstanding payments by deliberating options and highlighting the next steps to secure consistent repayment of debts. This reduced bad debts incurred by the company and, as a result of my consultative approach. This resulted in surpassing KPI targets and consistently achieving 25% of funds.

Auckland, New Zealand

For this local authority, I participated in a team of 10 – 12 individuals to coordinate out-of-hour queries from noise complaints, council tax, wastewater, parks and other council related queries; coordinated emergency services to deliver immediate response to critical situations. This involved receiving and prioritizing requests according to urgency and.

Melbourne, Victoria, Australia

Trebuchet is a 4th party logistics firm and within this team, I managed all aspect of supply chain for Australia’s biggest wine company. By liaising with 4 – 5 people from Treasury Wine Estates and the client, I was able to quickly identify, track and resolve tickets through Zendesk. Some of these tickets included investigating the non-delivery of orders.

Outbound Call Worker (2014) | Telstra Communications ~ Melbourne, AustraliaFarm Worker (2013) | Bootooloo Farm ~ Bowen, AustraliaInbound Customer Care Agent (2012) | Salmat ~ Melbourne, AustraliaData Entry Clerk (2010) | Irish Cancer SocietyRetail Operator (2007) | Universal Studios ~ Hollywood, CaliforniaSoftware Tester (2006) | Information Mosaic ~.