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Robert Cooke Email & Phone Number

Principal Consultant at Independent Consultant
Location: Atlanta Metropolitan Area, United States, United States 8 work roles 2 schools
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Current company
Role
Principal Consultant
Location
Atlanta Metropolitan Area, United States, United States

Who is Robert Cooke? Overview

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Quick answer

Robert Cooke is listed as Principal Consultant at Independent Consultant, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Robert Cooke.

Robert Cooke previously worked as VP of Customer Experience at Red Sentry and Senior Director of Operations at Red Sentry. Robert Cooke holds Associate Of Science - As, Organic Chemistry from University Of South Carolina.

Company email context

Email format at Independent Consultant

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Independent Consultant

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Profile bio

About Robert Cooke

➥ As a high-impact and results-driven executive, I bring comprehensive experience in providing strategic direction and oversight for business development and retention activities to ensure organizational success and continued growth. I bring a track record of accelerating business growth by building strong relationships and customer support strategies despite uncertainties and challenges.➥ My background includes spearheading and coaching top-tiered teams, while creating a collaborative culture to value individual skills, inspire confidence, and empower staff members to achieve goals. I am also talented at nurturing talent, boosting engagement, improving retention levels, and enhancingindividual performance through transformational leadership and training.➥ Throughout my career, I have been known as a high-achieving executive with an ability to deliver complex outcomes and results successfully when confronted with major responsibilities and limited resources. I also excel at promoting the development and exchange of ideas between cross-functionalteams to create compelling results that accomplish strategic objectives in a constantly evolving landscape.► Areas of Expertise ◄✦ Business Growth & Expansion✦ Quality Control & Assurance✦ High-performing Team Building✦ Operational Excellence✦ Employee Training & Development✦ Brand Development & Evolution✦ Customer Success & Satisfaction✦ Process Improvement✦ Budget & Resource Management✦ Strategic Planning & Execution✦ Revenue Maximization✦ Executive Engagement✦ Conflict & Problem Resolution✦ Cross-functional Collaboration✦ Market Share Expansion

Listed skills include Microsoft Office, Customer Service, Leadership, Project Management, and 25 others.

Current workplace

Robert Cooke's current company

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Independent Consultant
Independent Consultant
Principal Consultant
Atlanta, GA, US
AeroLeads page
8 roles

Robert Cooke work experience

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Vp Of Customer Experience

Current

Atlanta Metropolitan Area

Oct 2024 - Present

Senior Director Of Operations

Atlanta Metropolitan Area

Nov 2023 - Oct 2024

Director Of Customer Support

Atlanta, Georgia, United States

Feb 2023 - Nov 2023

Director Of Customer Support

Atlanta, Georgia, United States

In this role, I developed a best-in-class support division and scaled with company growth starting from 0-$1M to $11M+ in annual recurring revenue. I oversaw and managed a comprehensive budget for personnel and technology, negotiated stack contracts, created positive customer experiences, reduced customer churn by 10%, and maintained a high customer.

Oct 2021 - Sep 2022

Senior Manager - Customer Support

Atlanta, Georgia, United States

Owned my team's adoption of support initiatives. Organized and led our support team's strategy against quarterly objectives and key results (OKRs).Worked alongside leadership to proactively improve the customer journey and lifecycle.Served as an escalation point for the company, and our customers, as needed by joining calls and addressing concerns.Owned.

Feb 2021 - Oct 2021

Lead Support Engineer

Atlanta, Georgia, United States

Successfully led teams in brainstorming, data gathering, user analysis, prototype creation, and presentation of user-centered design projects.Identified problems, while working with team members to take corrective actions and keep progress on track.Ran user case testing within groups before presenting to clients.Collaborated on the review of project.

Jul 2020 - Feb 2021

Support Specialist

Atlanta, Georgia

Aug 2019 - Jul 2020
2 education records

Robert Cooke education

FAQ

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What company does Robert Cooke work for?

Robert Cooke works for Independent Consultant.

What is Robert Cooke's role at Independent Consultant?

Robert Cooke is listed as Principal Consultant at Independent Consultant.

Where is Robert Cooke based?

Robert Cooke is based in Atlanta Metropolitan Area, United States, United States while working with Independent Consultant.

What companies has Robert Cooke worked for?

Robert Cooke has worked for Independent Consultant, Red Sentry, and Singleops.

How can I contact Robert Cooke?

You can use AeroLeads to view verified contact signals for Robert Cooke at Independent Consultant, including work email, phone, and LinkedIn data when available.

What schools did Robert Cooke attend?

Robert Cooke holds Associate Of Science - As, Organic Chemistry from University Of South Carolina.

What skills is Robert Cooke known for?

Robert Cooke is listed with skills including Microsoft Office, Customer Service, Leadership, Project Management, Sales, Management, Java, and C#.

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