Robert Cox Email & Phone Number

Harrogate, United Kingdom

Keighley, West Yorkshire

As the sole IT technician for JTS Cushions I am responsible for the IT infrastructure, the day to day IT needs of the company and end-user support

Birstall, Leeds

IT Support Analyst for Pertemps Peoples Development Group & ABC Electrification LTDWork on an extremely busy team of two support desk regarding 1st Line issues. Theses include desktop, printers, desk/mobile phone, internet connection, in-house application supportMain Duties / ResponsibilitiesLogging phone calls and emailsHigh first time fix ratesLiaising with 3 party suppliers, staff and supports analysts to resolve issuesRunning daily reports for the customerEscalating tickets to the relevant teams / departments

Bradford, United Kingdom

Skipton

I worked within a team of 3 as a 1st/2nd line support, my duties and responsibilities wereSupporting the employees for JN Bentley over 8 sites and engineers off siteLogging tickets on to the helpdesk systemHandling support calls and escalating calls Buiding up Laptops for new startersWorking with Lotus Notes - managing permissions to Contracts and email Symantec backup exec / PGP Encryption SoftwareWeekly and monthly backup tape rotationInvoice reconciliation

Steeton

I worked within the IT Department as a 1st/2nd Line IT Support Technician, supporting users either in person or remotely. I have gained seven years experience working in this field, which entails supporting at least 500 users both in the U.K. and worldwide with their IT needs. I am reliable and always enthusiastic with my work and always want to achieve good results. I have experience in:Windows Operating Systems 2000/XP/7/8 and Mac OS 10.5 and newer.Microsoft Exchange 2010 with Office 2007.Active Directory.Managing and keeping records of software and their licenses.Managing printers and their consumables.Cable management in Comms cabinets and desks.Symantec backup exec 2012Managing a VoIP digium phone system.Sophos antivirus enterprise.