Robert Pellegrini Email & Phone Number

Detroit, Mi, Us

Ann Arbor, Michigan

Southfield, Michigan

Recruiting Manager - Permanent Placement at Robert Half TechnologyAccount and Candidate Development, Technical Line of Business (LOB) growth and Increased Customer penetration and satisfaction• Provided Account Development and technical expertise to successfully launch the Direct-Hire Technical LOB in Michigan. • Helped grow account base in Technical LOB • Met and exceeded target goals for revenue, account satisfaction, and growthSpecializing in the placement of Technology professionals both in the Infrastructure and Software Development space in the Michigan market. As a specialist team, we exclusively focus on the full time, permanent placement as well as support Contract and Contract-to-Hire placement. Includes all aspect of placement including marketing, recruiting, placement, documentation, support.

Iowa/Nebraska

(Formerly ADP Dealer Services- Spun off from Parent Company ADP)Executive to Executive role responsible for Remote Cloud-based Service Delivery of Software / services including Implementation & Support, SLA’s and Customer Satisfaction• Account / Relationship Management including Development and Management of over 300 Automotive Dealer accounts (Owner, Executives, Manager levels) • Execute account support strategy to systematically and consistently deliver products and services • Oversee product & services installations in conjunction with Field and Corporate implementation teams• Responsible for revenue maintenance / growth and customer satisfaction levels including all service support issues. Executive/Owner level interaction Account Management including Development and Management of Automotive Dealer accounts including prospects and users • Increased sales of CDK/ADP Strategic Product Solutions resulting in $5,548,743 in new recurring revenue, President’s Club 2nd year in position (135% of Quota) • Experience with Multiple Dealership systems including IT Infrastructure, DMS, CRM, Appraisal, Equity, Service Lane, Web, and BDC applications. Experience with process, workflow and revenue optimization & strategy

Iowa / Nebraska

Dealer Services Division..Spun off in 2014 to become CDK Global• Account Management including Development and Management of Automotive Dealer accounts including prospects and users • Execute sales strategy to systematically and consistently engage in sales processes in identified accounts and bring sales processes to successful closure.• Oversee product & services installations in conjunction with Field and corporate implementation teams• Responsible for Revenue Growth via Application Penetration, Market share growth via Upgrades/Renewals and account growth via New Market share, Pipeline Management, and Channel Partner Collaboration, Financial management of client Contracts and Deals.• • Increased sales of CDK/ADP Strategic Product Solutions resulting in $5,548,743 in new recurring revenue, President’s Club 2nd year in position (135% of Quota) • Oversee product & services installations in conjunction with Field and corporate implementation teams• Experience with Multiple Dealership systems including DMS, CRM, Appraisal, Equity, Service Lane, Web, and BDC applications. Experience with process, workflow and revenue optimization & strategy

• Development, implementation, and optimization of Global Contract Change Process and ITSR Process (IT Service Request)• Implemented and maintained Standardized Work for ITSRs including process Re-engineering & optimization of GM contract services delivery processes • Developed and implemented processes and metrics to manage the Global Service Contracts including Assets and Lease Management, D&O’s (Deliverables and Obligations), SLA’s (Service Level Agreements)and Strategic Contracting • Developed and maintained the Commonized Sourcing Process, (ITSR’s & CCR’s) using the 6-Step Contract Change Process (continuous improvement to optimize each step)• Responsible for deployment of Global Contracts Management Tool. Included development and execution of scope, project plans, training , data loads, support, enhancements, and “steady-state”• Responsible for refresh of Global Contract Management website including project plan, design, asset refresh, testing, deployment and awarenessDevelopment and implementation support of Global Contract Change Process and ITSR (IT Service Request) Process within Contract Management Group• Implement and maintain Standardized Work for ITSRs including process • Re-engineering & optimization,• Development and implementation of processes and metrics to manage the Global Service Contracts including Assets and Lease Management, D&O’s(Deliverables and Obligations), and Strategic Contracting

Project / Program Management with responsibility to assess needs, develop plans, determine and source resources, monitor progress, milestones reporting, creation and administration of budgets, support for change management, and quality assessment.• Supported successful development & deployment of GM’s Dealer Workbench including Dealer management Systems (DMS) interfaces and Dealer Portal development and deployment.• PMP and GM’s SDP 21 methodology certification • Deployed and passed certification for CMMI Level for Group and Division• Project / Program Management with responsibility to assess needs, develop plans, determine and source resources, monitor progress, milestones reporting, creation and administration of budgets, support for change management, and quality assessment.• Manage software development and deployment.• Experience with development and project methodologies including GM's SDP-21, CMMI, and PMI’s PMBOK.

Managed the development, deployment and sustain of new NSC (National Sales Country) web sites globally. Managed Country /Regional Executive to Corporate relationship. Was GM Corporate face to Regional Executives. SLA’s, ITSR’s, Changes, • Project Fusion Deployment Manager: successfully managed the roll out a Global approach / plan for migrating countries to Northstar / Struts architecture and then centralized delivery of all IT services by vendor (IBM) using a service delivery model. Included oversight of Regional Deployment Managers as well as interface to Global Project and Program Managers. • Managed launch of countries (52 total deployments) on Global Buypower, e-GM’s first global B2C centrally processed/supported product. • Developed and released eGM Common Deployment Process incl. Managing total portfolio of product releases impacting region.• “CIO Award” for Global Buypower Deployment Team for driving down year-to-year deployment and sustain costs • Managed the development and deployment of new NSC (National Sales Country) web sites based on Northstar /Struts architecture. Included management of Creative and Development teams.

• Responsible for the development, testing and execution of a data migration strategy for GM Europe / IES Program. Included successful rollouts for GME Spain and Portugal (residence in Russelsheim, Germany).• Managed the development and implementation of Legacy Systems Retirement Plan for IES program.• Planning for GM Europe / IES Program. Successfully retired 27 systems in two countries as part of the program test roll-out.

Sioux Falls, South Dakota Area

• Member of Executive Team that developed and launched an SAP practice.• Sold, scoped, and managed 1st SAP/CBS Licensed client to live. on-time, on-budget, profitably.• Secured global agreement with EDS for SAP related services and support.• Helped secure Global Training Partner & CBS Partner status with SAP.• Scoped, quoted, and secured SAP project with GM Shanghi (1st GM assembly plant to use SAP).Supported launch of business including all processes including Recruiting, Consulting, Training, resourcing... all systems and infrastructure

Greater Chicago Area

• Supported the launch of SAPs Automotive ICOE in North America. Including development and roll-out of brochures, print media, video production (scripting, shooting, editing), customer testimonials, multimedia CD’s, training programs, & presentations / demonstrations. Extensive multimedia development experience. • Account Management with responsibility for scoping software & applications fit and subsequent implementation projects. • Sales/Partnership responsibilities including identifying and developing rapport with new and existing client accounts resulting in repeat and/or referral business (separate suspects from prospects). • Develop and maintain support-partner relationships resulting in mutual increase in business.

Msit-Ism, It Systems Management, 3.91 Gpa - Deans List

Degree 90% completed, Pending / GPA 3.91 - Deans List

College Prepatory With Honors, College Prepatory With Honors, 3.0

Activities and Societies: Debate Club, Band, Orchestra, Theater, Choral,Graduated with Honors. Receipant of Michigan Competitive.

Bsba, Marketing/Advertising, 3.2

Activities and Societies: President-Glee Club / Chorale singing organization, Musical Theatre, Debate TeamGraduated with a dual Major.