Robert Crady, Csp-Sm, Ssm Email & Phone Number

Dallas, Texas, Us

• Serve as coach for team members to maximize the value that we create together and maximize the value of the products we build for our clients• Own the delivery of concurrent engagements from initial kickoff to final sign-off• Forecast resource needs and coordinate internally and with external providers to staff engagements• Own revenue projections and reporting for engagements• Foster collaboration within internal teams and with client stakeholders to build a unified product vision• Utilize various tracking and project management tools (JIRA, Asana, Monday, etc.) to align with both internal and client teams• Identify risks and implement mitigations throughout the length of engagements, escalating to other teams and leadership as needed• Develop a collaborative and transparent environment to encourage ongoing alignment and teamwork within internal teams as well as in partnership with external clients

Dallas, Texas, Us

• Provide servant leadership for cross functional teams of designers, product managers, developers, and testers to delivery high value products to external clients• Partner with client stakeholders to proactively manage budget and engagement scope in alignment with internal teams• Work closely with client team resources to identify and coordinate resolution of blockers and reduce dependencies• Facilitate scrum ceremonies and ensure clear communication with both internal team and with client stakeholders• Initiate inspection and adaptation to identify new ways of working and to align with the needs of different clients and engagements

• Assist in the formation and provide ongoing servant leadership of four Agile teams delivering a combination of business and technical value in under eight months to support SAP launch deadline• Partner with Product Owners and individual team members to continuously inspect and improve our ability to deliver value• Ensure scrum ceremonies are held and facilitate sessions as needed to help align the team to realize the value that each scrum ceremony is intended to create • Drive the initial setup, facilitate team member training, and serve as team SME for our coordination and collaboration tool (JIRA)• Support ongoing coordination with other teams and facilitate identification, escalation, and resolution of team roadblocks

• Work closely with Product Owner and cross functional external teams to ensure ongoing alignment• Facilitate daily internal team meetings and maintain team task board to assist in roadblock identification and ensure ongoing coordination across the team• Support team in creation, tracking, and overall management of testing efforts (test scripts, defects, test results, etc.) in HP Quality Center• Support creation and ongoing management of risks, issues, and risk mitigation in coordination with Program and team leadership

Plano, Tx, Us

• Manage project budgets and resources to ensure execution across consulting, custom application development, and product development teams• Lead definition and ongoing management of project scope with project sponsors and team members• Create project plans and recurring enterprise reports to foster effective communication with leadership, business development team, and project stakeholders• Implement project management best practices and collaboration tools to foster coordination across all project teams• Provide proactive ownership of risk mitigation and issue escalation throughout the life of the project• Design and implement standardized internal process to manage projects from inception to delivery

Irving, Tx, Us

• Provide project leadership for 20 team members across three agile development teams• Lead Project Manager for redesign of enterprise legacy system utilized by over 400 internal users that provide direct support to over 1 million customers and 250,000 Independent Consultants across 15 states• Coordinate closely with business team to ensure exceptional collaboration between business and IT team members• Reduce operational costs by providing regulatory and compliance adherence, improved call center efficiency, and a robust customer self-service experience• Deliver system management tools to business users to increase system flexibility and improve development team efficiency by reducing or removing future effort• Create and manage team reporting including regular presentations to business and IT management• Key team projects include phone system migration, implementation of marketing automation platform with integration to external vendor, redesign of key regulatory systems, and redesign of core business CRM

Irving, Tx, Us

• Liaison between internal business sponsors and three agile development teams with a total of 12 team members• Support a diverse range of projects and priorities across the enterprise including fulfillment document generation/printing, call center operations, core business systems, regulatory compliance, and marketing automation• Work closely with Senior Program Manager and business sponsors to drive strategic vision for respective development teams

Dallas, Tx, Us

• Developed testing process standards in order to streamline campaign deliveries, email deployments, and database query releases with a zero error rate• Coordinated with various teams to review requirements and maintain the responsibility for developing the test strategy and test plans that ensure a holistic testing perspective and account for all aspects of quality• Initiated and conducted test case/procedure reviews with teams to ensure tests are relevant and effective

• Hands-on management and oversight of IT and Operations for a locally owned community bank• Heavy emphasis in technical product, user support, and vendor management in a diverse and challenging IT environment• Reported to Deposit Ops (IT) SVP and CFO, member of IT steering committee and business continuity team

Bloomington, Illinois, Us

• Defined and documented business requirements, linking project results to business need and direction• Participated in requirements management for a long running and complex software development project• System tested a prototype version of new software application, requiring intense attention to detail; participated in team meetings to share observations• Gained valuable experience in both technical and human aspects of major system design

Bloomington, Illinois, Us

• Defined and documented business requirements, linking project results to business need and direction• Participated in requirements management for a long running and complex software development project• System tested a prototype version of new software application, requiring intense attention to detail; participated in team meetings to share observations• Gained valuable experience in both technical and human aspects of major system design