Robert Crady, Csp-Sm, Ssm Email & Phone Number

Dallas, Texas, US

• Serve as coach for team members to maximize the value that we create together and maximize the value of the products we build for our clients
• Own the delivery of concurrent engagements from initial kickoff to final sign-off
• Forecast resource needs and coordinate internally and with external providers to staff engagements
• Own revenue projections and reporting for engagements
• Foster collaboration within internal teams and with client stakeholders to build a unified product vision
• Utilize various tracking and project management tools (JIRA, Asana, Monday, etc.) to align with both internal and client teams

Dallas, Texas, US

• Provide servant leadership for cross functional teams of designers, product managers, developers, and testers to delivery high value products to external clients
• Partner with client stakeholders to proactively manage budget and engagement scope in alignment with internal teams
• Work closely with client team resources to identify and coordinate resolution of blockers and reduce dependencies
• Facilitate scrum ceremonies and ensure clear communication with both internal team and with client stakeholders
• Initiate inspection and adaptation to identify new ways of working and to align with the needs of different clients and engagements

• Assist in the formation and provide ongoing servant leadership of four Agile teams delivering a combination of business and technical value in under eight months to support SAP launch deadline
• Partner with Product Owners and individual team members to continuously inspect and improve our ability to deliver value
• Ensure scrum ceremonies are held and facilitate sessions as needed to help align the team to realize the value that each scrum ceremony is intended to create
• Drive the initial setup, facilitate team member training, and serve as team SME for our coordination and collaboration tool (JIRA)
• Support ongoing coordination with other teams and facilitate identification, escalation, and resolution of team roadblocks

• Work closely with Product Owner and cross functional external teams to ensure ongoing alignment
• Facilitate daily internal team meetings and maintain team task board to assist in roadblock identification and ensure ongoing coordination across the team
• Support team in creation, tracking, and overall management of testing efforts (test scripts, defects, test results, etc.) in HP Quality Center
• Support creation and ongoing management of risks, issues, and risk mitigation in coordination with Program and team leadership

Plano, TX, US

• Manage project budgets and resources to ensure execution across consulting, custom application development, and product development teams
• Lead definition and ongoing management of project scope with project sponsors and team members
• Create project plans and recurring enterprise reports to foster effective communication with leadership, business development team, and project stakeholders
• Implement project management best practices and collaboration tools to foster coordination across all project teams
• Provide proactive ownership of risk mitigation and issue escalation throughout the life of the project
• Design and implement standardized internal process to manage projects from inception to delivery

Irving, TX, US

• Provide project leadership for 20 team members across three agile development teams
• Lead Project Manager for redesign of enterprise legacy system utilized by over 400 internal users that provide direct support to over 1 million customers and 250,000 Independent Consultants across 15 states
• Coordinate closely with business team to ensure exceptional collaboration between business and IT team members
• Reduce operational costs by providing regulatory and compliance adherence, improved call center efficiency, and a robust customer self-service experience
• Deliver system management tools to business users to increase system flexibility and improve development team efficiency by reducing or removing future effort
• Create and manage team reporting including regular presentations to business and IT management

Irving, TX, US

• Liaison between internal business sponsors and three agile development teams with a total of 12 team members
• Support a diverse range of projects and priorities across the enterprise including fulfillment document generation/printing, call center operations, core business systems, regulatory compliance, and marketing automation
• Work closely with Senior Program Manager and business sponsors to drive strategic vision for respective development teams

Dallas, TX, US

• Developed testing process standards in order to streamline campaign deliveries, email deployments, and database query releases with a zero error rate
• Coordinated with various teams to review requirements and maintain the responsibility for developing the test strategy and test plans that ensure a holistic testing perspective and account for all aspects of quality
• Initiated and conducted test case/procedure reviews with teams to ensure tests are relevant and effective

• Hands-on management and oversight of IT and Operations for a locally owned community bank
• Heavy emphasis in technical product, user support, and vendor management in a diverse and challenging IT environment
• Reported to Deposit Ops (IT) SVP and CFO, member of IT steering committee and business continuity team

Bloomington, Illinois, US

• Defined and documented business requirements, linking project results to business need and direction
• Participated in requirements management for a long running and complex software development project
• System tested a prototype version of new software application, requiring intense attention to detail; participated in team meetings to share observations
• Gained valuable experience in both technical and human aspects of major system design

Bloomington, Illinois, US

• Defined and documented business requirements, linking project results to business need and direction
• Participated in requirements management for a long running and complex software development project
• System tested a prototype version of new software application, requiring intense attention to detail; participated in team meetings to share observations
• Gained valuable experience in both technical and human aspects of major system design