Robert Crespo Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Brighton, Ma, Us

Act as quality control for all company files to ensure compliance with State and association regulations. Assist with social media marketing, handled scheduling for appointments, managed all expense budgeting as well as assist with showings. Handled calendar for realtors and monitored appointments to ensure customer satisfaction. Assisted in the hiring of new agents as well as ensure they are registered with the Realtors Association.

Manage the day to day operations and functions to ensure the store and team are functioning at a high levelInterview, hire, conduct orientations, process payroll, performance manage associates. Manage benefits processes, handle LOA requests Assign associates to specific duties to best meet the needs of the store and customers.Ensure the product available to customers is maximized by coordinating replenishment from the stockroom to the sales floor during high peak timesIncrease profits through effective sales & service training and trouble shoot profit loss areasRecruit, interview, train, hire & develop store & offsite teamManaged off site location to ensure proper handling and delivery of incoming product. Utilize all KPI’s to schedule, plan and execute sales plans to achieve sales goalsCoach, motivate and inspire team within area of responsibility to maximize and drive a performance culture.Part of team that managed over 100+ associates at both store and offsite locationsTrain associates on how to deal with all customer issues and follow up on all inquiries

San Diego - Us | Tokyo - Jp, Us

Oversees all major areas of the business including Sales Specialist training and development, sales and store operations (asset protection, analytical reporting), resulting in increased sales and exceptional customer service at all times Drive results through sales while maintaining a focus on customer service, resulting in a 15% department increase YTDDaily shift responsibilities included executing the sales strategy through daily huddlesTeambuilding through communication, motivation and encouragementProviding coaching and “in the moment” training to associates for their continued growth and developmentHelp to communicate store results to employees for better understanding of opportunities for operational improvementResponsible for opening and closing procedures which included but not limited to (opening & closing store, prep store for day, prepare daily schedule, process any arriving shipments)Handled all customer issues and ensured customer satisfactionResponsible for cycle counts on high end merchandise and ensure handled properly and accurateAdditional responsibilities included but not limited to paper work, scheduling, inventory, training and recruting

 Assistant Store Manager Areas of responsibility (loss prevention, operations, sales, human resources & customer service). Managed all levels of Loss Prevention including all hiring of investigators & training and development of all investogators and all associates that were hiredResponsible for all inventory results which were consistently below assigned goals. Ensuring all store associates are trained in all LP policies and procedures. Used exception based reporting to identify theft and loss trendsConducted all investigations from inception to resolution. As well as conducting all interviews. Assisted in interviews with other stores when needed. Also, assisted in undercover investigations. Responsible for 17 direct reports in all departments as well as manage all sales associates in store. In total responsible for over 30 employees as well as managersEnsured all cash handling procedures were handled properlyAs operations manager ensured all shipments and transfers are processed correctlyReconcile all B.O.Ls for accuracy of shipmentsReview all P&Ls for shortage indicators and to help maximize profitabilityTrained all new managers on store procedures and policiesDeveloped and implemented training procedures for all newly hired personnel.As HR manager hire and coach all associatesCoach associates on any and all work related issuesKeeping associates aware of any changes in benefits and acting as a liason for all associates and upper management

Us

•Conduct all investigations (external, internal, operational, public accidents, worker’s comp, etc.!!!)•Train and develop all LP Staff•Develop and implement shortage reduction strategies•Utilize exception based reporting to determine theft patterns or operational deficiencies• Install and maintain all CCTV cameras and DVR systems• Apprehend and interview all shoplifters• Assist and conduct internal interviews• Develop strong partnerships with Local Law Enforcement• Assist in Fraud investigations• Conduct Audits (operational, shipping, safety)• Promote Safety awareness, conduct safety meetings• Conduct LP awareness meetings, Train and develop associates• Provide personal security for VIP guests (celebrities, diplomats, politicians, etc.!!!)• Supervise contract security guards• Input all investigation findings into LPMS system(Loss Prevention Management System)

Bronx, New York, Us

Communicated, implemented and monitored all shortage related issues. * Promoted a safe working and shopping environment for all employees andcustomers. * Conducted all aspects of internal and external investigations including development,resolution and prosecution of cases in accordance with RLPM.* Audited and monitored Operational Compliance through adherence to the LP/Operational audit program.* Promoted associate awareness through active participation and increased involvement inthe Shortage Awareness Program. * Hired, trained, recruited, and performance managed all Loss prevention personnel instore.* Developed and maintained effective business partnerships between Loss Prevention andStore Management, Operations, Human Resources, Fair Employment, and all other FieldBusiness Partners. * Ensured that all paperwork and reports are accurately submitted in a timely basis, andin accordance with company guidelines

Conducted and assisted in External and Internal investigations. * Conducted routine sales audits and sensormatic compliance audits. * Fitting room sweeps and stock room checks. * Reviewed and processed all register media and investigate any and all discrepancies.* Responsible for new hire employee surveillance. * Assisted in the development and training of fellow detectives. * Assisted in the training of new hire associates, informing associates of policy andprocedure pertaining to loss prevention. * Conducted morning and evening meetings with Store Management.

Responsible for the safety and integrity of the company's merchandise and itsemployees.* Conducted investigations regarding inventory shrinkage as well as possible frauds (i.e.- credit card, employee discount, etc) * Responsible for the maintenance for all cctv equipment.* Assisted with managing sales floor during heavy volume times. * Supervised Staff of 8 in immediate dept. Assisted with supervision for entire LP Staffof 25. * Constantly looked for new and different ways to improve policy and safety procedures.

Seattle, Washington, Us