Robert Crowley Email and Phone Number

Transformation Lead● Automated, optimized and transformed deskside and help desk support models. ● Defined and established regular delivery cadence for complete technology refresh of 21K end user devices by way of increased functional collaboration, workflow visualization, published key performance indicators and transparent communications across all lines of business.● Introduced Kanban pull system, coached and trained staff to better manage existing infrastructure deployments, operational workflow and provide more continuous delivery with minimum impact to existing processes.● Spearheaded the Americas COVID response delivering full home office functionality to 14K remote users enabling record level trade volume for trading portfolio managers. ● Successfully transition strategic LCM program to BAU operational continuous improvement model.

● Transformed request, approval, and fulfilment process for technology services. ● Aligned product backlog with strategic business roadmap and technology requirements● Stood up light touch PMO. ● Coached and trained staff in agile practices and product ownership. ● Created cross function system flows to address internal audit findings and to help drive agenda for future process automation and robotics.

Program Manager Technology Transformation● Fully transformed application delivery methodology from Waterfall to Scrum ● Prioritized product backlog, product roadmap, ran ceremonies across multiple Scrum teams.● Finance transformation partnership - automated manual validations, reconciliations, and handoffs. ● Built automated payment mapping processes for both FPC and T&M accruals. ● Delivered the ability to perform a comprehensive balance sheet review of project financials.

Product Management and Innovation – Desktop Product Transformation ● Change agent responsible for defining Product Management function within engineering. ● Defined and delivered 3-tier desktop subscription model.● Delivered IT Service Request Catalog and fulfillment system.

● Cloud Product Launch – Software as a Service, Softphone for small businesses (Olafe) ● Transformed IT Service Desk – (Royal Bank of Scotland - ITIL) ● Business Transformation – IT staffing company to Customer Care Support Services leader (CCN) ● CRM, DWH Integrations – Multiple BPO implementations (Computer Sciences Corporation)

IBM Substrate Design Automation MetLife Trade Order Processing Application Development and SupportComputer Science Corporation CRM integrations