European Engineering Support And Business Development
Cask provides leading edge automated canning lines to beverage producers. My role involved introducing the first engineering support and development department outside of our main headquarters in Canada to support the entire lifecycle of our equipment from design through to ongoing support.• First point of contact to develop action plans and coordinate required engineering upgrades for onsite commissioning deficiencies.• Coordinating design review and implementation between engineering and sales for new customers.• Support all service engineers while on site while providing prompt and accurate feedback to customers and the wider operations team. • Remote support, troubleshooting and training (PLC fault finding, pneumatical, electrical & mechanical drives) to all customers in Europe, Africa, Asia and Australia (~250 systems).• On site commissioning, calibrating, validating, fault-finding, servicing, repairing and maintaining of all new and used equipment (FAT & SAT) while adhering to various worldwide EHS standards.• Targeting questions to better understand our customer issues, logging promptly on internal CRM database (Salesforce) and seeing through to resolution.• Managing product transfer for parts or equipment required by our customers and coordinating with inventory/shipping to send worldwide.• Follow up with clients ensuring their equipment is fully functional post commissioning and/or driving process improvement if warranted.• Maintain relationships with clients and vendors, comprising inventory management both internally and externally for leaner processes.European business development - Developing and implementing a strategic plan for our European presence.• Logistics for inventory location and distribution within Europe.• Financial analysis for a dedicated support and engineering team in Europe.• Development of a knowledge management CRM (Salesforce).• Represented the company at European trade shows for engineering support and development.