Full service value added reseller of IT and A/V equipment and supplies.

Working with K-12 and government agencies to provide IT hardware/software and A/V equipment and solutions.• 2nd top sales margin in 2012• Expanded into Childcare Franchise market with interactive solutions

Working with K-12 and government agencies to provide IT hardware/software and A/V equipment and solutions.• Lead team with largest K-12 sale in summer 2011 • Leveraged company presence at K-12 conference for $250,00 revenue

•Closed and repeated district wide orders in many urban districts for test-prep materials.•Increased Testing sales in assigned territory by 40% for Q1 in 2006.•Follow news, funding, and other information to target new leads.•Develop and deliver needs based selling training for sales team.•Prepare and implement targeted sales plan to increase revenue. •Develop relationships with current and new clients.•Manage and motivate outside sales staff. •Develop creative ways to market new educational publications•Partner with internal departments to decrease costs.

•Provide support to a $20 billion a year client.•Client relationship management.•Oversee sub-division of Customer Care.•Project management for clients and company•Motivate and direct staff to achieve departmental and individual goals.•Develop, test and refine processes and procedures for new projects.•Successfully create and utilize tracking systems for all operations.•Analyze and present department’s statistics internally and externally.•Create and present effective training seminars for staff.•Conducted interviews and processed screening procedures for potential candidates.•Respond to severe customer concerns and complaints; achieving full resolution.

•Oversee cash flow management and evaluation of customer relations standards.•Manage branch operations and personnel utilizing a budget.•Mentor potential assistant and branch managers.•Provide customer service for high net worth clientele.•Responsible for developing and servicing client relationships.•Manage business and personal loan processing and closings.•Market products and services to potential business customers.