Robert Ruiz Email & Phone Number

I was elevated to District Operations Manager, overseeing operations at three sites in Cedar Rapids, IA; Des Moines, IA; and Portland, OR; fulfilling a dual role based on proven success metrics. I led a diverse team consisting of three exempt site managers and over 50 team members across locations. I pioneered strategic initiatives and compliance protocols, ensuring adherence to regulatory standards and fostering a culture of continuous improvement and ethical operations.• I streamlined daily processing of deposits, amendments, and cash orders, boosting transaction accuracy and customer satisfaction.• My efforts co-founded an LGBTQ+ business resource group, initiating diversity programs and co-leading the development of a leadership training curriculum that supported the elevation of high-potential employees.• I managed monthly expense forecasting within 1-2% of the budget, demonstrating meticulous financial oversight and cost-management skills.• I executed cash visibility verification, improving operational transparency and efficiency across all sites.• I collaborated with HR to implement diversity training and resolve complex employee relations issues, enhancing organizational culture and employee engagement.• I developed and standardized performance review templates and training tools, improving managerial effectiveness and employee performance assessments.• My focus ensured all operational sites adhered to strict ethical practices along with financial and government regulations meeting expectations for internal and federal audits.

I managed site operations with direct oversight of three exempt operations managers and comprehensive responsibility for 30+ team members. Led significant compliance and operational improvement projects, maintaining high standards of service and internal controls. Focused on building a robust training environment to enhance team capabilities and compliance with banking regulations.• Led the development and implementation of a specialized training program for cash services, elevating team skills.• Directed the closure and outsourcing of the coin room operations, streamlining services and reducing operational costs with a 10% increase in profitability, while retaining the affected team members.• Maintained exemplary compliance records, meeting regulatory requirements and achieving success across audits with internal and unannounced government audits. • Actively participated in community engagement through the OR/SW Washington Spectrum BRG, boosting the bank's community presence and support for diversity.

I managed site operations with direct oversite of 2 exempt managers, 2 non-exempt team members and comprehensive responsibility for 45+ team members. Spearheaded significant compliance and operational projects with high standard.• As Release Product Manager, I was the DCS expert accountable to ensure that our System of Record and policies/procedures met government agency requirements. Strengthened my collaboration with our Quality Assurance, DCS Leadership and the government agencies: FNMA, Freddie Mac, GNMA.• 02/2010 to 05/2010 – Due to severe weather, I enacted the Site Business Continuity Plan successfully with little to no customer interruption, nor customer loss by transitioning team members and workflow to our Sister Site in South Carolina within required operational timeframes. Collaborated with various agencies to ensure repairs met government agency codes and fire protection standards

Elementary Education And Teaching

Elementary Education And Teaching

Elementary Education And Teaching

Elementary Education And Teaching

Biology, General