Robert D. Jones Email & Phone Number

Washington, Dc, Us

Vienna, Virginia, United States

• Provided on-site technical support for a diverse customer base, meeting service level agreements and exceeding customer expectations.• Troubleshot and resolved complex printer issues, including hardware and software malfunctions.• Installed and configured network printers, ensuring seamless integration into clients' IT environments.• Assisted customers with routine printer maintenance tasks and offered guidance on optimal printer settings.• Maintained a clean and organized work area, adhering to safety protocols and best practices.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.Used automated mail processing equipment to sort and collate mail.Proved successful working within tight deadlines and a fast-paced environment.Followed safety protocols while handling and sorting mail for personal safety purposes.Utilized physical strength to move mail and packages of varying sizes and weights.Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.Entrusted with high volume mail to ensure postal service meets daily goal, including holidays, political events, and natural disasters.Assisted with the coordination of mail and package delivery schedules with General Clerks in both automated and manual operations to process 30,000-100,000 pieces of mail during the pandemic.Provided training to multiple employees on how to work efficiently and follow USPS protocols to streamline processes.Processed outgoing mail and packages using postal meters and shipping software.Maintained accurate records of all incoming and outgoing mail and packages.

Washington Dc-Baltimore Area

Answered customer questions regarding store merchandise, department information, and pricing.Organized store merchandise racks and displays to promote and maintain visually appealing environments.Updated pricing and signage to complete product displays and educate customers.Removed damaged, out-of-code, not-in-set and discontinued items from displays.Demonstrated strong organizational skills with attention to detail by managing the men’s and children’s department to uphold the store’s cleanliness and recovery standards.Recognized for promoting credit and loyalty programs during customer interactions.Assisted with the stocking and organizing of merchandise on the sales floor.Managed inventory levels and restocked shelves as needed.Provided excellent customer service by answering questions and providing product information.Operated cash registers and handled cash and credit card transactions.Assisted with store merchandising and visual displays.

Bachelor Of Science - Bs, Computer Science

Education record

Activities and Societies: Career Jumpstart Fellowship In partnership with public high schools, career pathway programs, and innovative.

W3 Schools Javascript Certification, Computer Programming

Activities and Societies: Junior Web Development Training In partnership with Opportunity College's Career Jumpstart Fellowship, Robert.

High School Diploma

Activities and Societies: • High Honor Roll (2019) • Student Government, Member (2019) • Vice President, National Honor Society (2018).