Robert Michael D. Email & Phone Number

Strategic leader with a unique combination of operations/project management, customer service and sales enablement. Skilled at driving revenue, building and transforming organizations, developing people and executing tactically—fostering a performance-based culture that values workplace diversity and inspires creativity. Responsible for all aspects of the customer relationship – including the creation of initiatives surrounding retention, loyalty, satisfaction and the overall experience. Adept at gaining clarity around the “why” and strategic intent, implementing the “how” behind the solution and ensuring consistency in execution—industry-transferrable proficiencies valuable in any line of business where profitability and scalability for sustainable growth are critical.CRITICAL COMPETENCIES:• Culture change and organizational transformation.• Business modeling, budgeting and forecasting.• Sales support methodologies, process and systems.• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment• Product roadmap development.• Customer goal achievement through outstanding service and support.• Employee training and development.• Data analysis, analytics and reporting.• Business requirements/specifications.• Voice of the customer/client engagement.• Track record of leading high-performance teams.• Performance management and KPIs.• Recruitment, screening and on-boarding.

Listed skills include Leadership Development, Strategy Implementation, Operations Management, Performance Management, and 41 others.

• 

  Senior Manager, Enterprise Implementation

  Paychex

  New York, United States