Robert David Livingston Email & Phone Number

Columbus, Ohio, Us

Methodical Automation is a premier automation and integration expert to power your business forward. Our team simplifies automation with best in class design, programming, training, and support. Specializations: Robot, PLC, Vision, HMI, Sensor and SafetyAre you in search of a trusted partner to improve your operations and automation? Learn more at www.methodicalautomation.com

Columbus, Oh, Us

Leader of IT Services consisting of the following teams: Service Desk, Mobile Device Management (MDM), and Application Support. Responsible for the mentorship, leadership, and development of 19 technology specialists and engineers. Lead the MDM team, responsible for 14,000 mobile iOS devices in the global aviation space. Managed the strategic direction and vision of related toolsets, capabilities, standards, and vendor relationships. Lead the Application Support Team, providing Tier 2 support for 300+ internally developed and 3rd Party applications. Developed and managed global IT Service budgets, resource planning, procurement, and business & vendor partnerships. Leader of the NetJets IT Services project intake, capacity planning, resource management, and execution requirements and processes incorporating the agile development methodology.

My love for animals is great! I lost my beautiful and kind dog Cali in October of 2019 and wanted to keep her memory alive. I have successfully adopted 4 amazing dogs. I strongly recommend you to consider becoming a foster parent, a dog sitter, and/or a volunteer. Each and everyone of us can help these animals who often times have little to no voice in their journey.While my foster journey has come to a hopeful temporary end, I adopted a beautiful lab mix puppy named Cooper! I plan to spend time with him and give into his endless energy, hopeful to return to fostering when Cooper is a bit older.

Portland, Maine, Us

Leader of technology services operations for CTG, with the defined pillars: Infrastructure Support, Applications Support, End User Computing (EUC), Service Desk, and Knowledge Management. Responsible for the mentorship, leadership, and development of 26 technology professionals within the CTG Enterprise Services team. Responsible for development and management of the strategic vision and project team for the global ITSM program. Responsible for launch of global capabilities and tools to connect a diverse global team of 180+ IT & Technology professionals. Leader of the CTG Enterprise Services’ project intake, capacity planning, resource management, and execution requirements and processes incorporating the agile development methodology.Owner of governance to the global EUC strategy. Responsible for global optimization and standardization of hardware and software environments. Develop global partnerships with OEMs, VARs, and managed service provides (MSP) to meet the technical and operational demands of the global Covetrus business. Partner with CTG IT leaders to maximize business continuity, server & system up time, emergency escalation and response, 24/7 emergency response teams, and business communications. Develop and oversee service level management, data analytics, reporting, and related communications.

Portland, Maine, Us

Managed the innovation and development of Technology Operations and the Service Desk team. Led a support team of 10 specialists and system administrators, supporting 1100 associates in 23 locations within North America. Developed an organizational structure, job descriptions, employee development and training, and career paths. Established a brand-new Production Support Strategy, including an Applications Support team supporting business and enterprise applications. Led the development and implementation of all new standard operating procedures, process and procedures, support workflows, knowledge and tools. Partnered with the Covetrus global enterprise technology group (CTG) to design process and procedures, create global standards, and launch & support global projects and initiatives. Launched new end user experiences and built strong partnerships with business areas and their team members. Established new procurement strategy, budgets, inventory and asset management, and reconstructed vendor relations and value proposition. Led the development of a business continuity strategy and an emergency support program to ensure operations and core business functions throughout the organization.

Morrisville, Nc, Us

Partnered with global IT leaders responsible for developing, maintaining, and supporting the EUC global strategy and IT end user systems for 22,000 associates across 82 locations in 43 countries. Developed and managed a technology team of 18 Tier 3 support specialist responsible for onsite technical support, data center hands & feet, system administration and business support. Led global project teams implementing successful hardware and software solutions. Transformed financial budgeting and procurement behavior, centralized $4.6M of annual IT expenditures and modified procurement standard operating procedures (SOP) reducing operating (cash) spend. Created and managed a business support team supporting inVentiv Health companies globally. Innovated new processes and procedures that fueled over $.7M in savings.

Morrisville, Nc, Us

Managed an Information Technology environment and support group for inVentiv Health, a global healthcare company. Partnered with global IT leadership to develop, maintain, and support IT systems for 1,400 associates across 13 locations in North America. Developed and maintained multi-million dollar IT budget, including monthly reconciliation, quarterly forecasting, and future planning. Managed IT purchasing and inventory management process, procedures, and training. Partnered with business leaders to develop, implement, and evaluate IT infrastructure and services. Led support group in redefining processes and procedures to provide adaptable support in an ever so changing creative and technical environment.

Us

Member of the executive leadership team. Managed corporate infrastructure systems and services, franchise technology operations, and corporate data analytics.

Columbus, Oh, Us

Overview: - Provided excellent customer service and technical support to clients (Associates) - Completed monthly server upgrades and maintenance - Supported virtual machine services, upgrades and deployments. - Administered business services including Active Directory, MS Sharepoint, Workzone, Central Desktop, Atlassian Jira, and Symantec Netbackup.- Managed new associate hardware deployment, configuration and orientation.- Managed image deployment using Altiris Deployment Services - Managed Windows and Macintosh operating system upgrades company wide - Administered telecom services and configuration for Avaya analog, digital, and IP devices, switches and control units. - Administered Microsoft Exchange Server, Outlook services and mobile connectivity services- Administered business communication decisions, purchases, deployments, reports, contracts/service agreements, and monthly invoices as the Smartphone Administrator.-Supported Arkadin Conference Service and Cisco Webex Conferencing solutions - Administered mobile management services including Blackberry Enterprise and Good Mobile Servers- Conducted educational seminars for Infrastructure technologies and services - Conducted and coordinated new offsite office developments and deployments

Bachelor’S Degree, Electro Mechanical Engineering Technologies

Associates Of Science, Electrical, Electronics And Communications Engineering

Education record