Results-oriented business leader with expertise in Operations, Customer Experience, and Service Delivery, helping organizations grow quickly and profitably for 20 years. Proven ability to quickly build cross-functional teams, solve complex problems, and transform organizations to deliver operational excellence throughout the customer experience journey, using data to guide decisions. Diligent tying operations to financial results. Adept at developing people and leading diverse teams by creating a shared vision to produce repeatable, scalable, and profitable operations.★ ACHIEVEMENTS ★þ Led operations of a technology startup that grew revenue to over $1B in 3 years, growing operations team to 2700 people and managing a $300M annual capital budget, leading customer service, engineering, technical field operations, and administration functions.þ Turned around an underperforming SaaS B2B business unit at TeleCommunication Systems, spearheading growth from what was going to be a “throw-away” business of $15M, acquired in an acquisition, into a $100M business in 3 years, leading as the GM with full P&L responsibilities. þ Led Customer Service and Field Operations teams to earn ISO 9000 and TL 9000 certifications along with J. D. Power’s Service Excellence awards utilizing predictive analytics, targeted KPIs, and actionable metrics to align and lead teams to meet arduous objectives. þ Turned around a struggling Service Delivery system of a Digital Supply Chain solutions provider suffering from significant client churn, while also integrating the operations of four newly acquired companies into a single operating organization. þ 20 years of experience leading operations teams yielding B2B and B2C Customer Experience improvements, drawing on experience in marketing, operations, engineering, customer service, and service delivery responsibilities.»»» EXPERTISE »»»☑ Operations Management☑ Operational Planning☑ Executive Leadership☑ Turnaround Strategy☑ Revenue & Profit Growth☑ Project Management☑ Product Development☑ Vendor Engagement☑ Operational Efficiencies☑ Process Improvement☑ Performance Improvement