Robert Dawson

Robert Dawson Email and Phone Number

Proven performer with extensive experience in UC and Collaboration engineering, product management, and sales @ Colossal, LLC
Robert Dawson's Location
Washington DC-Baltimore Area, United States, United States
Robert Dawson's Contact Details
About Robert Dawson

Accomplished IT Professional with over 20 years of high-level experience in enterprise and service provider unified communications solutions and network/systems design, implementation, support, and product management, and a proven history of improving efficiency and reducing expenses.

Robert Dawson's Current Company Details
Colossal, LLC

Colossal, Llc

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Proven performer with extensive experience in UC and Collaboration engineering, product management, and sales
Robert Dawson Work Experience Details
  • Colossal, Llc
    Director Of Sales Engineering
    Colossal, Llc Aug 2024 - Present
    Annapolis, Maryland, Us
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  • Colossal, Llc
    Technical Consulting Engineer
    Colossal, Llc Jul 2022 - Aug 2024
    Annapolis, Maryland, Us
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  • Kitchen Table Guns
    Founder
    Kitchen Table Guns Feb 2023 - Present
    Kitchen Table Guns is a home-based Type 01 FFL located in Dumfries, VA. Kitchen Table Guns came about as a response to the post-COVID shift in the demographics of firearms ownership, with an emphasis on creating a more accessible, community-oriented approach to firearms ownership and education, and to create a place where everyone feels welcome to exercise their Second Amendment rights.
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  • At&T
    Senior Application Sales Executive - Voice Transformation
    At&T May 2021 - Jul 2022
    Dallas, Tx, Us
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  • Allied Telecom Group
    Director, Product Management Uc & Voice
    Allied Telecom Group Nov 2016 - Apr 2021
    Arlington, Va, Us
    Product management for Allied's UCaaS PortfolioNew product ideation and development, sales enablement, and platform engineeringManage the team responsible for technical product support of sales, service delivery, and operations33% Subscriber growth FY 201723% Revenue growth FY 2017
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  • Force 3
    Solutions Architect - Unified Communications And Collaboration Practice
    Force 3 Oct 2014 - Nov 2016
    Crofton, Md, Us
    Support both pre and post sales efforts for the UCC practice -Provide product training for account managers.Analyze customer requirements and apply vendor best practices to design solutions and create BoMs, ROMs and rate letters.Write technical narratives detailing our deployment methodologies in response to proposal and quote requests.Participate in proposal reviews; edit and generate technical content as needed.Analyze new business opportunities such as UCaaS and vertical applications to create differentiated solutions.Create unique content for use in articles and blog posts by the company.Participate in customer proof of concept and demo projects.Perform requirements gathering, creation of solution design documentation, solution integration, and creation of as-built documents for UC solutions:- Deployed a Cisco VTC/telepresence pilot for the Department of Health and Human Services comprised of EX and MX series endpoints, C series Codecs, Telepresence Server, Telepresence Conductor, and Telepresence Management Server.- Designed and implemented Cisco UCM cluster to support the consolidation of the five Military Department Investigative Agencies and the IT Common Services Unit at the Russell Knox complex and performed the migration of the initial 3 sites. This migration included 33 remote sites in addition to users at the main complex.- Performed Cisco UCM hardware migration and upgrade for the Air Force Office of Special Research.
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  • Mindshift
    Senior Infrastructure Engineer - Hosted Uc
    Mindshift Apr 2013 - Oct 2014
    Exton, Pa, Us
    Provide platform engineering and operations support for both Broadworks R17sp4 and CUCM 7.1/8.5 hosted UC platforms as well as internal CUCM. Built and implemented a CDR based fraud detection system utilizing open source tools for Broadworks hosted UC platform, resulting in near real-time fraud alerting and the ability to pro-actively mitigate fraudulent traffic. Designed and implemented a geo-diverse UCS environment for migration of MCS based CUCM hosted UC platform. Introduced process changes and automation efforts in relation to data gathering and provisioning in order to increase efficiency, eliminate deployment issues related to errors, and reduce day one problems.
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  • Allied Telecom Group
    Senior Hosted Unified Communications Systems Engineer
    Allied Telecom Group Mar 2011 - Apr 2013
    Arlington, Va, Us
    Engineered and implemented Broadworks hosted Unified Communications platform, planned and executed the migration of all SIP and PRI customers from legacy UC platform, served as deployment engineer providing technical support to field staff and customers, served as senior level escalation point for VoIP trouble tickets, was responsible for platform level maintenance and operations support of Broadworks and legacy SCCP based UC platforms, implemented and maintained internal systems including messaging and AD resources, designed and deployed a PHP/Slim based RESTful API and eJabberd based solution to enable IM and presence integration with the hosted Broadworks UC offering. Developed automated provisioning system leading to better standardization in deployments, significant increase in onboarding efficiency, and a measurable reduction in day one support issues and pre-turnover trouble tickets. Developed core components of MySQL/PHP based call typing/rating and billing system.
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  • Mindshift Technologies
    Operations/Hosted Uc Engineer
    Mindshift Technologies Apr 2007 - Mar 2011
    Exton, Pa, Us
    In addition to providing a wide range of systems, application, and network support including Exchange, MS SQL, Active Directory, Linux, etc., I was also the Senior UC engineer responsible for day to day operations of Mindshifts hosted Broadworks UC platform. I additionally served as the senior level operations escalation point and designed training programs for junior level engineers. Assembled and trained the team responsible for supporting 30+ site Asterisk deployment for charter school system and provided oversight for new deployments. Developed LAMP based school bell system for school customers.
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  • Universal Debit And Credit
    Network/Atm Operations Manager
    Universal Debit And Credit 2004 - 2007
    Managed IT and telephony needs both day to day and strategically, managed migration and 3DES upgrade of 1000+ ATM terminals, managed staff responsible for monthly billing/payment of ATM commissions and chargeback processing, implemented open source predictive dialer resulting in the development of several new vertical markets due to reduced "cherry picking" by agents, as well as substantial cost savings, audited physical, operational, and network security and worked to bring corporate security policies and procedures into alignment with PCI security standards, performed security vetting of job applicants
  • Falcon Communications Solutions
    Director Of It
    Falcon Communications Solutions 1999 - 2004
  • Focuspoint
    Director Of It
    Focuspoint 1999 - 2004

Robert Dawson Skills

Voip Telecommunications Cisco Technologies Linux Network Administration Network Design Active Directory Sip System Administration Managed Services Microsoft Exchange Mysql Qos Virtualization Wan Networking Php Network Engineering Hardware Firewalls Broadworks Asterisk Vpn Vmware Microsoft Sql Server Ip Tcp/ip Windows Server Vmware Esx Cisco Systems Products Voice Over Ip Unified Communications Session Initiation Protocol Telephony Computer Hardware Internet Protocol Internet Protocol Suite Network Security Security Virtual Private Network Wide Area Network Information Assurance Computer Security Security+ Computer Repair Windows 7 Troubleshooting Routers Servers Help Desk Support Software Installation Comptia Security+

Robert Dawson Education Details

  • Strayer University
    Strayer University
    Information Systems

Frequently Asked Questions about Robert Dawson

What company does Robert Dawson work for?

Robert Dawson works for Colossal, Llc

What is Robert Dawson's role at the current company?

Robert Dawson's current role is Proven performer with extensive experience in UC and Collaboration engineering, product management, and sales.

What is Robert Dawson's email address?

Robert Dawson's email address is rd****@****ce3.com

What is Robert Dawson's direct phone number?

Robert Dawson's direct phone number is +120254*****

What schools did Robert Dawson attend?

Robert Dawson attended Strayer University.

What are some of Robert Dawson's interests?

Robert Dawson has interest in Broadworks, Messaging, Children, Home Brewing, Arduino Development, Telecommunications, Politics, Education, Linux, Php.

What skills is Robert Dawson known for?

Robert Dawson has skills like Voip, Telecommunications, Cisco Technologies, Linux, Network Administration, Network Design, Active Directory, Sip, System Administration, Managed Services, Microsoft Exchange, Mysql.

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