 Control Room Operator in a multi-tasking environment.Responded to alarm activations and CCTV for an extensive client base.Dispatched Mobile Response personnel to alarm and CCTV activations.Dispatched Mobile Response personnel for hire vehicle release call-outs.Escalated/ reported issues to higher authority.

Utilising attuned CRM skills, carried out initial search of passenger baggage prior to embarking on their flights, in firm, fair and friendly manner.Ensured that passengers did not carry materials on the prohibited list through to their aircraft. Highlighted any potential problems to search team management in such a way as to prevent uncontrolled situations.Deescalated situations that could occur to ensure the continual smooth running of the search terminal.Assisted passengers to make sure that they did not have contraband in their baggage or on their person.

As part of a large security team, work with the security control room to oversee the man-guarding profile of the Google EMEA HQ.Provide a class-leading, high-level, customer service to the client.Manage the s/o’s assigned to an exceptionally busy Google Campus.Cooperate with law enforcement and emergency services. Project managed the revision and distribution of the site assignment instructions and training manuals Regularly update site security instructions and training manuals Train, motivate and appraise new/ existing s/o’s.Disseminate directives from both the client and Synergy Security to the larger security team.Escalate any concerns to management as needed.Hold weekly presentations for vendors and visitors.Report writing for accidents/ injuries/ security incidentsAssess and review current operations, forward on recommendations regarding service improvements.Actively seek opportunities for growth within the contract.Principal point of contact in a CRM/ crisis management role for Google employees and vendors travelling to Africa.Pre-approve budgets for all trips with a focus on keeping within the service overall budget.Manage the provision of a secure transport services for Google staff throughout Africa.Created and regularly update procedural/ training documents governing how the secure travel service is operated. Developed service improvements which has professionalised an existing travel program.Compilation of monthly and annual service usage statistics, which has seen a 300% increase in usage since 2014.Decide whether travel should commence based upon the given security situation.Negotiate with the logistic coordinators/ managers in each of the service providers.Manage and guide service providers and/ or individual drivers in the event of an emergency/ crisis.Train and continually develop carefully selected personnel on all aspects of the role.

Control Room Operator in a fast-paced environment which required a high degree of multi-tasking ability.Responded to alarm activations and CCTV for an extensive client base.Provided high level customer service to clients.Notified clients and engineers of faults/ issues with alarms/ CCTV systems. Provided technical assistance to alarm and CCTV engineers servicing client accounts.Dispatched alarm/CCTV/ facilities maintenance engineers to relevant sites.Created new connections on alarm monitoring software.Oversaw Patrol and Response personnel to alarm and CCTV activations.Provided remote access control, via CCTV, to multiple sites.Escalated/ reported issues to higher authority.

Acted as a Control Room Operator in the Alarm Response Centre.Monitored alarm activations and CCTV systems for Top Security’s client base.Dispatch mobile drivers to alarms that have key-holding contracts.Supervised the activities of security officers on site, mobile supervisors and roster additional staff when required utilising the Time-gate personnel management system.Supervised mobile patrol drivers by telephone and radio.Assigned Security Officers to new sites, when required, taking into consideration health and safety issues.Co-ordinated with alarm and CCTV engineers on sites.

As Operations and Administration NCO for a unit of over 60 personnel assigned the role of armed response unit and close protection for the Houses of the Oireachtas and Government Buildings.Acted as unit Designated Contact Person (DCP), the first point of contact in relation to conflict resolution.Escalated any issues to higher authority when needed.Managed the duty roster for approximately 60 (sixty) Military Police and Fire Piquet personnel.Developed and updated Service Level Agreements with Government Departments based in the State Group of BuildingsCo-ordinated contacts with the Office of Public Works (OPW) and companies that provided out of hours essential services to the State Group of Buildings: i.e. Intruder/ Fire alarm and CCTV technical support.Developed and managed the annual training rotas for personnel.Devised and initiated plans to increase efficiencies for the unit, in both costs and personnel, this ensured the unit operated within budgets while providing the same level of service. Administered/ instituted disciplinary procedures as and when necessary and Prepared Annual Reports on all unit Personnel.Provided advice, analysis and recommendations to the unit Commanding Officer on current operations and personnel and followed through on decisions made.Processed and responded as necessary to queries from higher authority or outside agencies.Provided advice and processed all applications for promotions, courses, annual leave, overseas and transfers