Lead and manage all Medicare sales and retention activities in an 8 State Region. Consistently exceeding growth and profit targets in Medicare Advantage, DSNP and Medicare Supplement products. Drive Medicare growth through all sales distribution channels including EMO, telesales, field sales teams and external broker channels. Active role in Medicare product development , marketing and provider partnerships driving overall Medicare growth.

Led and managed multi-state field sales operations for government programs. Rebuilt sales team and implemented new direct marketing and sales strategies, driving continued market share growth. Managed government program's telesales operations staffed by 100+ multi-state licensed Medicare call center agents. Developed aggressive agent training programs resulting in increasing telesales while meeting CMS required call metrics and compliance standards.

Recruited to help build start up Medicare FMO that grew to Ohio's largest FMO. Involved in all aspects of business operations including the development and launch of the RetireMed Program to employers and unions, assisting their retirees in selecting a Medicare plan. Built a team of over 30 sales representatives, account managers and customer service specialists. Opened the area's first Medicare Retail Center to support the company's rapid membership growth. Promoted to equity partner in 2010.

Hired to build statewide health plan operations to support the introduction of a new wellness based health insurance product. Responsible for development of provider networks, recruiting sales and account management talent, and building a preferred broker distribution model.

Managed all sales and customer retention initiatives for a 300,000 member health plan. Recruited, trained and led a team of 45 that exceeded annual targets for profitability and membership growth. Grew membership and revenue through new product introductions, lead generation campaigns, and a reengineered broker distribution network.

Promoted to lead all sales/account management, provider contracting and finance activities for 200,000 member health plan. Achieved 20% membership growth while exceeding profitability targets. Successfully renegotiated two major Cleveland hospital system contracts and implemented several key medical expense management initiatives to improve medical cost trends.

Promoted to manage Key Account sales/account management activities for a five state, 1.5 million member region. Liaison between corporate and local health plan management. Responsible for improving execution of key initiatives, including development of annual strategic plans, new product introductions, customer retention programs and agent/broker compensation programs.

Promoted to rebuild sales/account management and customer service teams. Grew health plan membership over 30% and significantly increased revenues resulting in profitable financial results. Implemented a broker credentialing program, a variety of new product introductions and a lead generation campaign which enhanced results. Customer service metrics improved dramatically through recruiting, training and team building.

Recruited to manage small and large group sales and account management activity for a 185,000 member health plan. Grew sales through agent/broker programs, direct mail and telemarketing and strategic pricing and underwriting. Operational background drove successful rollout of capitated specialty networks and group model gatekeeper product.

Managed major corporate expansion into the Southeast Michigan Market. Created a sales and service team and built agent/broker network to market products. Grew membership from 10,000 to 50,000 members in 2 years. Promoted to Executive Director to lead team of 25 employees in Saginaw Region and directed all provider contracting, marketing, customer service and medical management functions.