Responsible for strategic planning, funding, valuation, and operational support.

Experienced with leading the teams of Maritime Business Development and Sales, Finance, Information Technology, Procurement, Risk and Safety, and Treasury. Have led seven direct reports with a total staff of 80. • Reduced expenditures by $40M in response to a $50M or 25% pandemic revenue loss without incurring layoffs.• Reversed a deficit of $4M to a following year surplus of $13M, and $90M over the next six years, with revenue increasing from $148M to over $205M.• Serve as Blue Technology Incubator Team member evaluating and recommending investments in aqua-related businesses and start-ups.• Converted an underutilized cruise staging area to parking and leased a vacant Port building realizing annual revenue of $1M. • Instituted monthly performance metrics to monitor results.

Transitioned from the Vice President of Operations and Chief Financial Officer of a subsidiary to corporate headquarters. Responsible for global reporting standardization, acquisitions, operational metrics, and forecasting for a $5 billion international business process outsource provider of customer service, technical support, and interactive voice response services, employing over 100,000 call center agents in countries around the world.• Managed the current internal and external financial metrics reporting including the analysis and interpretation of operating drivers for the business, and historical trends. • Directed the preparation of financial models for forecasting revenues and expenses utilizing revenue and expense drivers.• Led a team implementing Cognos, IBM’s business intelligence and performance management software. • Directed reporting monthly results, forecasting, and budgeting for acquired subsidiaries supporting local operations.• Lead the acquisition team resulting in the acquisition and integration of several businesses ranging from $17 million to $150 million in revenue.

Provided operational, financial, and human resource management for a subsidiary of Teleperformance.• Negotiated a key vendor contract resulting in a 25% reduction in telecommunication costs and a contract with an outsource provider in India resulting in labor cost savings of 40%.• Reversed operating losses of $2.5 million per year for a line of business by implementing production standards and training manuals.• Managed an 80 member agent team consistently achieving 99% on-time service delivery requirements with a defect rate less than 1%.• Prepared and presented to the Board of Directors the quarterly financial results and yearly business plan.• Designed health care plan options and implemented employee benefit plans.