Sr Project Manager / Program Manager

Information Technology & Services for Mortgage Infrastructure, Servicing, and Originations.

Toyota Motor Sales National Headquarters North America, on assignment by Beyondsoft• Responsibilities - Organize software vendors & Toyota associates to manage Business to Business (B2B) web sites construction & updates to eShowroom dealer website desktop and mobile platforms.• Vendor Management - Manage multiple vendors developing web sites, web services, RSS feeds, & social media content creation & tracking (Facebook, Twitter, Google+, Instagram, YouTube).• Portfolio Management - Project planning & portfolio coordination, reporting, risk mitigation, issue analysis & resolution.• Project Management - Forecasting, budgeting, cost tracking, resource prioritization, deliverable & milestone tracking on multiple projects simultaneously using SCRUM methodology.

• Responsibilities – Manage and implement large enterprise scale cloud software solutions client facing projects under a SAAS (Software As A Service) business model. Work closely with Product Development, Professional Services, Networking, and other departments to resolve complex issues reported by clients. Work with third party vendors to implement standard and unique custom solutions for clients. Facilitate installation of standard online banking platform objects and custom gap development requests for credit unions and banks.

• Responsibilities – Manage numerous infrastructure projects concurrently for Information Security, oversee multiple vendors, promote extensible design, foster cross functional collaborative team work involving Enterprise Applications (systems architects, DBA’s, middleware administrators), Windows Infrastructure (network engineers), Knowledge Management, Network, & Service Desk Teams.• Work directly with CISO & Information Security Management team to ensure compliance & assist department in reaching organizational goals• Manage infrastructure projects, development of new web apps, modifying existing apps, or identify business opportunities including:o Updating business intelligence applicationso Revise intellectual property protection systems used by HR, Internal Audit, InfoSec, & Legal deptso Development of new mobile Jenkins / Sencha based mobile app via Airwatcho White listing Bit9 application implementation on DMZ, end point security via Taniumo Review & protection of proprietary chip manufacturing intellectual property data flowo Implementing full packet capture for network monitoring, forensics, response & remediationo Acquire & implement system for managing privileged accounts & identities including key Windows (WADM, SADM, ADM), ERP, & Unix accounts.o Contributed to internal audit, potential material weakness with Price Waterhouse Cooperso Manage Riverbed Steel Central AppResponse & AppInternals (v10) evaluationo Manage cross-functional networking, Windows infrastructure, storage, InfoSec, vendor management of new compartmentalized & secured environment.o Development of a InfoSec / business risk management portfolio programo Centralize management of software compliance for all lab systems, implement software license auditing, leverage existing processes to effectively manage license complianceo Manage infrastructure update to insufficient & outgrown SQL backup processo Websense SSL decrypt, update hardware & software implementation

Toyota Motor Sales National Headquarters North America, on assignment by The Portal Group• Responsibilities - Organized multiple software vendors & Toyota associates to manage Business to Consumer (B2C) new project web sites construction & updates to internet sales & marketing campaigns for new & existing Toyota.com & Toyota Certified Used Vehicles platforms.• Budgeting - Maintained annual budget of $5.5 million dollars. Reviewed & tracked vendor invoices & department spending (exposed double & advanced billing by vendor), led budget meetings for digital marketing department.• Vendor Management - Managed multiple vendors developing web sites, web services, RSS feeds, & social media content creation & tracking (Facebook, Twitter, Google+, Instagram, YouTube).• Vendor Coordination - Synchronized vendors developing KPI web analytics using Adobe Site Catalyst Omniture Marketing Cloud, monthly web lead reporting, dealer page & asset tagging (1,200 + sites), & real time web metrics auditing (click through rates, lead conversions, form completions).• Portfolio Management - Project planning & portfolio coordination, reporting, risk mitigation, issue analysis & resolution using three interrelated tracking systems.• Project Management - Forecasting, budgeting, cost tracking, resource prioritization, deliverable & milestone tracking on multiple projects simultaneously using SDLC methodology & MS Project.• Lead coordination between VP’s, multiple vendors, internal departments (PM’s, BSA’s, architects, QA, Web Dev, DBA, engineering, build, release management) on multiple projects simultaneously:o B2C web development, RSS feeds, email campaigns, network infrastructure, maintenance, enhancement, reporting, & social media tracking.• Contract Management - Review, negotiate, & approve vendor contracts including Application Service Provider (ASP), Statement of Work (SOW), Change Orders (CO), & Service Requests (SR).

Taught and created classes for CBU's online program in person, online, or hybrid with class sizes of 15 to 40 students. Classes created and or taught: CIT 330 Software Project Management, CIT340 Systems Analysis & Design, BUS301 E-commerce, CIS270 Business IT Applications, and BUS301 Business Management. Subject matter: Project management theories, SDLC methodologies, e-Business management, leadership principles, business management theory, electronic business applications, Web commerce, security issues, electronic payment, marketing, sales and promotion, purchasing and support activities, financial electronic transactions, electronic data exchanges, international business environments, legal issues, and understanding the ethical implications of information technology applications.

Sr. Project Manager, Infrastructure & Software – Experian delivers online credit reports, credit scores and credit monitoring products to consumers allowing them to understand, manage and protect their personal information. Experian also partners with leading financial institutions and Fortune 100 companies to deploy comprehensive strategies specific to partner needs and customer bases. Product offerings include FreeCreditScore.com, CreditScore.com, ProtectMyID.com, and Safety Web utilizing Facebook and Twitter. Responsibilities - client requirement review and clarifications, project forecasting, budgeting, resource prioritization, and cost analysis implementing SDLC methodology.• Led coordination between multiple internal departments (BSA’s, architects, QA, Web Dev, DBA, engineering, build, release management) and vendors on multiple projects simultaneously:o B2C & B2B web development, Android & iOS platforms, SMS, email, network infrastructure, regulatory maintenance, enhancement, and reporting.• Manage development of new web apps, modify existing apps, and identify business opportunities.• Direct business prioritization meetings with VP’s and JAD sessions with technical teams.• Forecast resources based on changing business and client needs, limited availability, handle emergency issues, and manage scope creep.• Oversee PCI scan (Payment Card Industry, data security standards), NPPI data (Non Public Personal Information), and audit compliance within all projects.• Drive projects within a large and diverse IT team of approximately 300 resources in an extremely fast paced environment, and managed daily software releases.

A former division of Fidelity Financial, Lender Processing Systems (LPS) offers services to assist loan servicers with the many legal requirements of the foreclosure process. Services include posting, publication, and auction sales.• Project Management - Cost/budget analysis, scheduling, resource management, lead JAD sessions, directed & coordinated on & off shore development• Prioritize business needs with VP’s & managers, limit scope creep, risk analysis, & project reporting• Audit - Support SOX & GLBA compliance audits (internal + external): manage BA’s, developers• Analysis - Create & analyze business requirement documents (BRD’s), statement of work (SOW’s), use case specifications, & obtain business buy in & project sign off using SDLC methodology• System Design - Integration of smart phone apps (iPhone & Windows Mobile) with custom web based programs, desktop migration to web based apps, modified existing web apps to accommodate legal changes • Designed & transitioned manual posting process (paper) completely to electronic method, saving approximately $250k annually• UML business objects modeling & work flow design, conduct business & developer clarifications• Development - Data modeling & data analysis on stored procedures. Programming in .NET & JavaScript as needed, MS SharePoint (including custom workflows) & SAN system for technical documentation (BRD’s, UC’s, Visio work flows), created repository & version control• Work technical clarifications with developers & coordinate releases from Beta to live production• Release Management - Coordinate & monitor build implementations for 4 separate projects simultaneously, GANTT charting & critical path methodology• SQL Server (2008) Reporting Services ad hoc reporting including KPI’s, also use of Crystal Reports• Test & implement BlackBerry BEA policies, update & maintain network diagrams for critical apps• Creation of QA test cases, implementation of unit testing, regression testing, & manage UAT

Responsibilities included: Project planning & budgeting / cost analysis implementing both SDLC & Agile methodology to coordinate with on & off shore resources, BSA’s, architects, developers, & DBA’s to apply build releases for critical business needs on web based applications. Collaboration with vendors, requirements gathering, workflow design, use case creation & enhancements, user training, QA test case creation & execution, conduct UAT, and provided help desk training & oversight for multiple applications within home loan default division.• Lead project scope and budget with on & off shore teams of 100 developers to maintain compliance with business specifications.• Prioritize business needs with VP’s and managers, limit scope creep, risk analysis, & project reporting. Niku/Clarity to track & report project time line, MS Project to create schedules & critical path analysis.• Designed and directed Repairs module on ReSolve project. 25 + screens spanning 3 applications which provided cost savings of approximately $5 million annually for loss mitigation dept.• Lead project change management process. Pioneered and established use of Clear Quest & Clear Case for BSA’s & QA dept. on multiple tracks, department admin for these programs.• UML business objects & business workflow modeling with MS Visio. MS Share Point for critical documentation, wiki’s, and code source control. Programming in .NET & JavaScript as needed.• Create, tune, and run SQL queries / SSRS reports for KPI reports for REO dept. Multiple back end sources (write access: Oracle, SQL Server, MSP) as well as use of Crystal Reports.• Provide/Performed for SOX compliance audit: system work flow demo’s, requested documentation to auditors, made changes, managed BSA’s & conducted analysis throughout audit process.• Worked with third party vendors to accomplish multiple business objectives (outside software, lawyers, investor groups, agents, outsourced off shore developers)

Responsible for managing CRM sales information & forecasts for 200 + world-wide users in an international customer service sales dept.• Sales / business process consulting for senior management & VP Sales.• Saved international sales dept. $300K / yr. in consultant - vendor development costs by bringing web-based CRM & reporting application in house.• Developed interactive web-reporting management program, redesigned CRM software, ad-hoc report design, decision support for senior management.• Data warehousing, design & maintain SQL sales databases, development of custom database tools. Plan & execute design specs to SDLC standards, end user training /presentation, manage MK logistics database system.• Maintain CRM custom software through multiple releases in a rapid application development process.• Liaison / consultant between upper management & outsourced software vendor.• Design & implementation of recursion programming methods.

Responsible for establishing & maintaining clients needing business system advice & computer development.• Business systems consulting, establish & maintain clients, system development in sales & manufacturing environments.• Critical path analysis of business processes, create requirement & functional specs.• Analysis for various client processes including metal plating manufacturer, medical billing & insurance reimbursement processes, & mortgage brokerage.• Data analysis, report writing, developing database systems & custom applications using Open Insight & AREV object oriented tools.• Database management, data-mapping, deployment, EDI layout development & interpretation (Wal-Mart, WebMd), end user presentations, support & training.• UI screen design & mockup creation per client needs, user testing & acceptance• Define system requirements & business rules traceability, maintained & updated client systems

Responsible for assisting outside sales force in growing customer accounts by increasing sales and creating / closing project bids.• Managed $44 Mill. wholesale territory with 1,500 + accounts and 5 outside sales reps. Developed, implemented, and maintained $1 Mill. / mo. consignable inventory.• Quote generation based on customer specs, negotiation, and contract closing.• Created regional competitive pricing structures, trained outside salesmen in SAP R/3 as it applies to margin / price analysis.• Contributed to reduction in A/R by convincing clients to pay quicker.• SAP R/3 form design, created custom sales and distribution reports with inco terms.

Responsible for maintenance and deployment of portable dialysis treatments.• Service and maintenance of acute dialysis equipment, warehouse and equipment inventory control (including controlled medications), electrical testing, nursing liaison• 24 hour emergency response to local hospitals.• Position Trainer and Management Assistant for three years.

Responsible for the daily operations of multiple restaurants within Disneyland theme park including:• Managed labor & inventory requirements, sales reporting, computer / POS (Point of Sales) programming and maintenance.• Developed & administered performance reviews, staff scheduling, cash control, food inventory forecasting, staff training, and special event planning.• Handled customer complaints & public relations.• Assisted Head Chef in trial and implementation of new menus to numerous restaurants.