Robert Dela Merced Email & Phone Number

Atlanta, Ga, Us

- Administer and Maintain Cisco Wireless Controllers and APs for 4 offices. Setup Guest WiFi access.- Maintain Cisco ASAs use for Anyconnect SSL VPN and L2L IPSec VPN between offices. Setup Multifactor authentication using RSA SecureID and LDAP.- Install and Maintain Barracuda Link Balancers with High Availability (VRRP) to ensure continuous Internet uptime using diversed ISPs.- Primary responsible for our enterprise-wide Voice and Data Network. Manage Cisco Catalyst switches and VMWare servers running Windows and Linux (CentOS). Recommend solutions for problems and/or future projects such as network upgrades, etc.- Set-up PRTG Monitoring software used by all offices. Enable SNMP traps and Syslog messages for more proactive monitoring. Enable Netflow for traffic monitoring.- Turn-up Internet and MPLS circuits. Work closely with providers before and after install and monitor SLA.- Primary Technical contact for our Hosted PBX solution using 8x8 and Interactive Intelligence. Create trouble tickets and resolve problems, order VoIP phones and monitor capacity among other responsibilities. Administer all the networking components such as the T1s, Cisco routers, PoE switches, DHCP/DNS servers.- Install and maintain AVAYA videoconferencing units using BlueJeans.

Quezon City, Ph

- Administer the company PBX (Avaya Definity Prologix) and Intuity Voicemail with 150+ users. Manage company's Telecom expenses. Order Toll Free Numbers and DIDs. Work with vectors, VDNs, ARS and AAR route patterns, Dial Plans.- Install and Maintain H323 Gateways using Cisco 2800 and 1700 series routers. This allows free, 4-digit calling within branches located globally (US, Europe, Asia) and using the public Internet.- Install and Maintain SIP gateway that allows Skype users to call office numbers. I have used Quintum Tenor. Familiar with common codec standards such as G729, G711, G723.- Extend Ethernet hand-off to remote locations over bonded T1s using Adtran MX3112. Uses MX2800 mux to break channelized DS3s into T1s or E1s. Familiar with DSX panels and cross-connects.- Set-up Netflow on edge routers to monitor detailed usage. Also uses SNMP, Syslog and WMI. Upgrade Cisco IOS firmware. Networking tools include PRTG, Solarwinds (Kiwi) and Wireshark.- Turn-up MPLS VPN, T1s, DS3s, OC3s up to OC-12 using Cisco and Adtran as Termination Equipment. Order Internet and Point-to-point circuits. - Manage vendor relations. Report and Troubleshoot fault tickets with providers.- Set-up Internet connections shared by customers using VLANs and Layer 3 devices. IP address resource planner and provisioner. Company's ARIN Tech and Admin POC (Handle: RPDM-ARIN). Update DNS registry using GoDaddy.com.- Team lead in on-premise IVR implementation using Audiocodes, Prophecy and VoiceObjects (Voxeo/Aspect). Develop IVR applications using Desktop for Eclipse.

B.S., Electronics Engineering

Developing Voice Applications Using Voiceobjects

Akamai Media Delivery

Certificate, Implementing Secure Converged Wide Area Networks (Iscw) / Interconnecting Cisco Network Device(Icnd)

Education record