Responsible for managing Brightpoint Community College's information technology help desk, coordinating and assisting with all academic lab activities, supporting faculty and staff technology needs, and providing audiovisual support at all campus locations.

Providing Information Technology Service Center computer, network and audiovisual support for classrooms at BrightPoint Midlothian campus. Campus has over 500 laptops and computers for student use. Assisting faculty and staff with use of classroom lectern computers and media equipment. Completing preventative maintenance, computer imaging, hardware repairs, software upgrades and security patches as needed for campus faculty and as required for class curriculums.• Monitoring ITSC helpdesk phone, email and voicemail. Creating and assigning tickets for issues and requests. Completing assigned helpdesk tickets and assisting with ITSC staff tickets where applicable. Assisting users with multi-factor authentication security issues. • Refreshing PC images as needed for BrightPoint classrooms and computer labs every semester. Configuring classroom layout for better student interaction and network connectivity. • Assisting with continual computer rollouts for BrightPoint faculty and staff. Using standard disk imaging of PCs with Dell KACE, migrating user data between computers and adding software as requested by BrightPoint faculty and staff. Updating BrightPoint Inventory Manager of asset changes and moves. Destroying obsolete hard drives as needed to protect and secure BrightPoint data.

Providing onsite audiovisual and computer support for Educate VA – a VA state program for career switchers to become licensed teachers in VA public schools. Onsite classes are held monthly during fall and spring semesters at Virginia Community College System sites. • Supporting scheduled distance-learning classes between JTCC and other Virginia community colleges using Zoom and Virginia Community College System teleconference bridges.

Provided network administration and computer support for Richmond area non-profit assisted living facility. Completed 1099 independent contract in July 2010 and returned in November 2010 for permanent work. Completed system administrative tasks such as configuring user accounts and exchange mailboxes for new staff and users in Active Directory, created group policies to control internet and computer use, resolved server issues and completed daily data backups.• Imaged and configured computers for Lucy Corr Village staff to use for updating daily resident electronic medical records. • Provided Microsoft Office training, performed problem resolution and created documentation and knowledge database for future troubleshooting.

Provided computer and audiovisual support to UMW Stafford graduate campus. Performed problem resolution, provided training to users and created documentation for UMW IT knowledge base. Configured, upgraded and repaired all classroom and lab computing technology. Provided computer and audiovisual support for clients renting Stafford facilities for UMW hosted events. • Refreshed PC images for UMW Stafford classroom and computer labs every semester. Configured workstation layout for better student interaction and network connectivity. Created ghost image for laptops and PCs. • Updated Macs in UMW Curriculum Development Lab with latest OS X version.• Completed Novell Netware and Groupwise to Microsoft Active Directory and Exchange/Outlook migration project for CGPS campus. Migration involved adding UMW staff accounts and joining PCs to UMW domain. Also completed Microsoft Office 2007 software upgrades and Microsoft Outlook training for UMW CGPS staff during domain migration project.

Completed 1099 independent contract providing network administration and computer support for Richmond area non-profit assisted living facility. Provided Microsoft Office training, performed problem resolution and created documentation and knowledge database for future troubleshooting. • Completed system administrative tasks such as configuring user accounts and exchange mailboxes for new staff and users in Active Directory, created group policies to control internet and computer use, resolved server issues and completed daily data backups. • Completed touch screen PC configuration and installation project. Touch screen PCs used for recording resident medication intake and medical charts. • Created helpdesk ticket system resulting in quicker response and resolution to staff computer and network problems. Trained users on system use.

Provided technical support and systems administration for Richmond, VA office of leading civil engineering firm. Provided application support for AutoCAD, GIS, reprographic and traffic simulation software. Administered data and print servers to prevent system problems and maximize network uptime. Completed daily data backup, restore and monthly archiving tasks to protect critical CAD project and office operations work against loss.• Completed CAD software rollout project for 18 offices in two months. Documented test installation steps that resulted in one-click batch file to install application and VHB standard CAD tools. Project resulted in reduced software installation time over local network in each office and increased staff productivity keeping company up to civil engineering industry-standards. • Trained office staff about proper user passwords, network, computer and physical office security to protect network and physical office assets. • Wrote software application documentation and contributed to growing company IT solution knowledge base.

Provided technical support to nationwide network of 90 retail stores through remote computer support and coordinated field service technicians when necessary.• Reduced resolution time to 24-hour period for resolving store computer problems and completing management requests. • Verified security patch and release completion reports to ensure store computers reached 100% coverage throughout CarMax enterprise. • Completed store printer upgrade project that resulted in improved printer reliability and reduced company costs due to improved quality and lower maintenance required.

Provided technical support to local network and field office users for Virginia disaster readiness and emergency management agency.• Worked daily 12-hour shifts for 30 days at Virginia Emergency Operations Center during Hurricane Isabel disaster event. Reduced resolution time for helpdesk requests from federal, state and local government agency representatives as they completed emergency aid requests. Received department certificate of commendation for outstanding performance. • Completed windows updates and security patches as preparation and preventative maintenance so IT equipment was ready before disaster events.

Project work - Contracted as technical support to application and system users at Owens and Minor - a leading medical supply distribution company.

Worked on computer upgrade project for Philip Morris, U.S.A. Project involved system configuration using operating system imaging, user data migration, and custom software installation. Completed quality inspection for data accuracy and software functionality before client delivery. Completed computer upgrade project for 40 Philip Morris distribution offices and over 500 sales representatives nationwide in seven months. Project resulted in improved system reliability and lower total cost of ownership for client.