Robert Diaz Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Support CRM Business Transformation & Strategy

Newport Beach, California, Us

Provide consulting advisory services for a boutique strategy consulting organization focused on strategic advisory and building solutions in select industry verticals like Insurance, Financial Services and Healthcare. Responsible for all practice development activities associated with ERP, and CRM solutions for the company including Project Roadmaps, Cloud Readiness Assessments, IT Governance and Strategy, and Technology delivery.

Irvine, Ca, Us

Senior Consultant at RGP engaged on distinct Client Engagements. The engagements vary based on the needs of the customer, but can lend itself to Strategy, IT/Business Roadmaps and traditional IT Delivery.Ingram Micro - October 2017 - CurrentSenior Program Manager responsible for deploying a new business in China to support Cloud based capabilities and services. Selling directly to Customers (SMB's) and/or enabling resellers to sell on behalf of the new business. Program Leadership and support for all facets of the Go to Market Strategy for Sales, Sales Operation, Vendor Management/onboarding, Product Management and Marketing. Inclusive of all the technology required to run the business and support the organization, which includes integration with major MNC"s and local ISV's.

Basel, Switzerland, Ch

Responsible for delivery of an Enterprise Resource Planning (ERP) Roadmap for Viking Cruises Globally (US, Switzerland, Germany, and United Kingdom). Providing guidance to deliver key functional capabilities in support of Finance and Accounting departments; Accounts Payable, Fixed Assets, Accounts Receivables, Financial Reporting, Consolidation. Inclusive of system integration and business intelligence reporting. Comprehensive review of People, Process and Technology gaps that existed organizationally.

Redmond, Washington, Us

End-to-End Technology Solution for Project Sales, Resourcing, Delivery and Billing

Redmond, Washington, Us

Responsible for managing Customer Service Technology Solution Professionals in the United States, that help companies improve operational inefficiencies through use of Microsoft Cloud based service technology offerings. The objective is getting companies to attain Business value that ultimately help them drive customer engagement and support through innovation and process improvements.Including, customer demo’s to help them see the art of the possible with the goal of getting them familiar with industry best practices and trends facing many companies today.Industry Experience: • Banking• Public Sector• Federal• Travel & Hospitality • Insurance (P&C)• Entertainment

Austin, Texas, Us

Responsibilities include the development of CRM strategy and opportunity planning with the sales team and identification of additional opportunities within the Western Region, communicating Oracle’s Customer Experience product, positioning and messaging, and concisely demonstrating how Oracle can solve business issues and create value to its customers. Lead the development of custom CRM demonstrations and proofs of concept to fit the Financial Services Industry (Banking & Insurance) or prospect requirements as well as demonstrate and share vertical and functional knowledge while articulating best practices within the industry.Industry Experience: * Banking* Consulting* Travel & Hospitality* Insurance (P&C)* Entertainment

Zurich, Zurich, Ch

Lead a global organization to develop and maintain shared or re-usable business capabilities for service, sales, and marketing business functionality using the Siebel Platform including Oracle CRM OnDemand (Software as a Service) for countries in Europe, Middle East, and Latin America. Managed a $14M global budget for base support and incremental system enhancements.

Woodland Hills, Ca, Us

Lead an IT Organization as Program Director supporting Service, Sales & Marketing capabilities for exclusive and independent agent / broker distribution channels. Key focus was to create best-in-class Service, Sales & Marketing Business organizations to manage interactions with our agents that sell insurance products. Managed $9.4M budget for base support and incremental system enhancements.

Santa Clarita, California, Us

Lead CRM IT organization as program manager and team leader to improve efficiency and effectiveness in company’s goal to create and support the best-in-class customer relationship management systems.

Responsible in building the entire infrastructure to support Oracle Financials application and the Data Marts; Oracle Database, and Sun Solaris operating systems for Development, QA and Production EnvironmentsManaged team in the analysis, design, development and Implementation of Oracle Financials for Accounts Payable, Fixed Assets and General LedgerManaged team of Glendale Federal employees and Contractors in the successful implementation of data marts supporting information for ATM Fraud detection and consolidate loan revenue reporting for the bankManaged team in building all the reporting using Crystal Info - producing information for the ATM Fraud and Consolidated Loan Reporting data marts. Inclusive, in the effort was setup and configuration of the application servers to support the reporting tool

London, Gb

Team Lead responsible for coordinating and directing a team consisting of Farmers Insurance employees, contractors and E&Y consultants in the development of the interfaces to the Fire Standard Billing System. This effort included interface development to the Payable/Receivable package from the Continuum Corporation. Responsibilities included; adhering to a budget of three million dollars, managing work flows, providing technical guidance, creating Business System Documents to present to the users, and helping the technical staff develop the detail design, unit and integrated system test specifications.

Burbank, Ca, Us

responsible for a team consisting of four senior programmer analysts that worked on company-wide application systems. The systems were TRACS (Corporate Transaction Application Control System), TMS (Table Management System) and Fixed Assets. Responsible for managing resources, projects, performance reviews, developing project plans and budgets, provide technical guidance, writing capital expenditure request for new projects. Responsible for review and recommendation of new applications and/or software tools to allow the departments we supported to meet their proposed initiatives.

in charge of all maintenance and development for the DBS Accounts Payable System, Purchasing and Inventory Control Systems. The duties include system testing and documentation. Responsible for integration the VERTEX tax calculation routines into the Accounts Payable system for tax accruals, and a new laser-check printing interface for the Accounts Payable Department.

Bs/Ba, Finance

Bachelor Of Science (B.S.), Finance And Financial Management Services