Robert Donaldson Email & Phone Number

Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

This agile role had me performing functional testing across a diverse range of mobile products including:* Usability Testing* Mobile Testing* Field Testing* Radio Frequency Conformance TestingEngaging with multiple stakeholders to effectively manage defect identification, verification and resolution throughout each products respective lifecycle.Assisted.

Wellington

Providing functional user acceptance testing within Sparks mobile device space including live field, RF and general device user acceptance testing.

Auckland

This was a varied role where I could put a number of different skills to use on a wide range of deliverables including:* Identifying and closing knowledge gaps with technical customer service staff through feedback and coaching.* Managing service impacting incidents by performing trend analysis and reporting.* Ensuring the smooth flow of the call centre by.

Auckland

This role involved providing 2nd level technical support for customers over both telephone and email.I predominantly focused within the mobile support space but also provided support for email services, liaising with 3rd level support teams as required.I constantly looked out for process improvement opportunities where possible and wrote a user guide for.

Auckland

This is a role taken up as the result of Woosh buying Quicksilver, I elected to take this role and engaged with my fellow team members to transition to the new company to ensure that the same high level of service carried through for our customer base.During my time here in recognition of the strong repore and respect I had garnered from my team I was.

Auckland, New Zealand

During my time at Quicksilver I further developed my existing skills in Customer Services by providing billing, technical support and sales services for customers in both inbound phone and email capacities..- Fault Identification and Resolution- Technical Documentation- TrainingI took on additional responsibilities including briefly taking on tasks.

Computer Technology/Computer Systems Technology

Education record