Robert Dorsten, Cissp Email & Phone Number

Dayton, Ohio

Tipp City, Oh

Dayton, Oh

• Supervise a team of employees in supporting a wide range of customer and program requirements and expectations.• Research and resolve potential cyber-security threats and vulnerabilities and work to implement required safeguards for a wide range of cyber-security areas.• Prepare & Review DIACAP security package to obtain authority to connect to network• Migrate Security Package to Risk Management Framework (RMF)• Review DISA bills to achieve significant program cost savings by implementing technology efficiencies and eliminating erroneous charges resulting in a savings of $2M per year.• SharePoint Site Owner/Administrator for the DMAPS Program.• Oversee technical troubleshooting and problem resolution efforts involving DMAPS systems at four Air Logistics Centers (ALCs) and Defense Information Systems Agency (DISA).• Assist in proposal writing efforts to obtain additional clients and work.

Dayton, Oh

• Supervise a team of employees in supporting a wide range of customer and program requirements and expectations.• Manage gross margin, budgets, expenses and invoices for individual contracts. • Research and resolve potential cyber-security threats and vulnerabilities and work to implement required safeguards for a wide range of cyber-security areas. • Act as program portfolio manager (PfM) by ensuring NDAA compliance, providing updates to EITDR, and other regulatory compliance.• Manage program release schedule using Microsoft Project.• Review DISA bills to achieve significant program cost savings by implementing technology efficiencies and eliminating erroneous charges resulting in a savings of $2M per year.• SharePoint Site Owner/Administrator for the DMAPS Program.• Oversee technical troubleshooting and problem resolution efforts involving DMAPS systems at four Air Logistics Centers (ALCs) and Defense Information Systems Agency (DISA).• Assist in proposal writing efforts to obtain additional clients and work.

Dayton, Oh

• Managed internal corporate IT environment consisting of 35+ servers and 500+ devices across four corporate locations. • Provided support for 300+ users by supervising service desk personnel at corporate office and remote locations. • Implemented project to improve support capabilities which resulted in improved incident response times and time-to-resolution for customers. Project resulted in a 25% improvement in annual user satisfaction survey results. • Managed WAN infrastructure with numerous connected networks and more than 500 client nodes. • Ensured that network equipment was functioning using advanced monitoring tools including ServersAlive and WhatsUp Gold to monitor port utilization, availability and overall asset health and performance. • Managed multiple IPsec and SSL VPN solutions to provide reliable site-to-site and user-based access to company assets. • Oversaw annual budget of over $750k by reviewing reports and making forecasts based on business needs and industry expectations. • Functioned as operations manager, providing high-level IT management services to multiple commercial customers ranging in size from 50 to several thousand employees. • Oversaw team of technicians providing on-site and remote support to customers. • Consistently found cost saving measures through review of contracts with vendors and implementations of new technologies.

Dayton, Oh

• Supported 550 Franchise Offices• Managed IT Department through transition of IT Manager• In House Hardware & Software Technician• Network Administrator• Website Administrator

Beavercreek, Oh

• Managed PC Technicians and Office Staff• Senior Level Hardware & Software Technician• Network Administrator (24/7 on-call)• Purchasing Manager

Bachelor’S Degree, Business Management - It Management

Cisco Networking