Robert Dos Ramos Email & Phone Number

Naas, Ie

Naas, County Kildare, Ireland

In my role, I am responsible for implementing and supporting the Spirion system for international customers outside of the United States. My key responsibilities include:1. Implementation of Spirion System:- Lead the implementation process for international customers, ensuring a smooth and successful deployment of the Spirion system.- Collaborate with customers to understand their specific requirements and tailor the implementation to their environment.- Configure the system… Show more In my role, I am responsible for implementing and supporting the Spirion system for international customers outside of the United States. My key responsibilities include:1. Implementation of Spirion System:- Lead the implementation process for international customers, ensuring a smooth and successful deployment of the Spirion system.- Collaborate with customers to understand their specific requirements and tailor the implementation to their environment.- Configure the system to effectively search for and identify sensitive information based on customer needs and data classification policies.2. Customer Relationships:- Build and maintain strong relationships with international customers, fostering trust and effective communication.- Act as a point of contact for customer inquiries, concerns, and support needs.- Regularly engage with customers to understand their evolving requirements and address any challenges they may encounter.3. Understanding Customer Environment:- Conduct thorough assessments of the customer's environment to gain a comprehensive understanding of their data landscape.- Identify potential sources of sensitive information and configure Spirion accordingly.- Collaborate with customers to define search parameters and customize the system to align with their unique data search requirements.4. Sensitive Information Search:- Utilize Spirion's capabilities to search for sensitive information across various data sources and file types.- Fine-tune search parameters to ensure accurate and efficient identification of sensitive data.- Provide guidance to customers on interpreting and acting upon search results, including data remediation and compliance actions.By effectively implementing and supporting the Spirion system, I enable international customers to identify and protect sensitive information within their environments. This contributes to data privacy and security efforts, regulatory compliance, and overall risk mitigation. Show less

Johannesburg Metropolitan Area

As an independent professional working on a major South African account, specifically with two major banks and the South African Police Force, your role involves implementing, maintaining, supporting, and strategizing Veritas Enterprise Vault. Here are your key responsibilities:1. Implementation and Maintenance:- Lead the implementation of Veritas Enterprise Vault for the identified customers, including the two major banks and the South African Police Force.- Ensure the smooth… Show more As an independent professional working on a major South African account, specifically with two major banks and the South African Police Force, your role involves implementing, maintaining, supporting, and strategizing Veritas Enterprise Vault. Here are your key responsibilities:1. Implementation and Maintenance:- Lead the implementation of Veritas Enterprise Vault for the identified customers, including the two major banks and the South African Police Force.- Ensure the smooth deployment and configuration of the Enterprise Vault solution according to customer requirements.- Perform regular maintenance and updates to keep the system running optimally and address any issues promptly.2. Customer Relationships:- Act as the primary point of contact for the customers, building and maintaining strong relationships.- Understand their needs and concerns, and ensure that their requests and support requirements are addressed effectively.- Serve as a liaison between the customers and the vendor, facilitating clear communication and resolving any challenges or escalations.3. Veritas Data Insight and Compliance:- Implement and support Veritas Data Insight, which involves ensuring compliance with data protection regulations such as the Protection of Personal Information Act (POPI) and General Data Protection Regulation (GDPR).- Develop an understanding of the data residing in the customers' environments and devise a data lifecycle management strategy.- Incorporate Veritas Enterprise Vault as part of the strategy to meet the customers' specific needs and compliance requirements. Show less

Johannesburg Area, South Africa

As a technical team leader, your responsibilities include ensuring customer needs are met, supporting team members, planning enterprise-level implementations, and maintaining strong relationships. This involves:1. Customer Needs:- Understand and address customer requirements through active engagement and collaboration.- Develop a deep understanding of their business goals for effective solutions.- Coordinate with cross-functional teams to meet customer expectations.-… Show more As a technical team leader, your responsibilities include ensuring customer needs are met, supporting team members, planning enterprise-level implementations, and maintaining strong relationships. This involves:1. Customer Needs:- Understand and address customer requirements through active engagement and collaboration.- Develop a deep understanding of their business goals for effective solutions.- Coordinate with cross-functional teams to meet customer expectations.- Continuously assess and improve customer satisfaction.2. Team Performance:- Set clear goals and targets aligned with customer requirements.- Provide regular feedback and support to help team members achieve goals.- Identify training opportunities for skill enhancement.- Foster a positive team culture that encourages innovation and accountability.- Recognize and reward individual and team achievements.3. Planning Implementations:- Collaborate with stakeholders and experts to develop comprehensive implementation plans.- Define project scope, milestones, and timelines.- Allocate resources and manage dependencies.- Monitor progress, mitigate risks, and communicate project status.4. Strong Relationships:- Build trust and open communication with customers.- Understand evolving needs and seek improvement opportunities.- Maintain relationships with vendors for timely support.- Stay updated on product updates and industry trends.- Advocate for team and customer needs when engaging with vendors.Effective leadership requires technical expertise, communication skills, and motivation. Balancing customer, team, and vendor needs fosters a productive environment for success. Show less

Johannesburg Metropolitan Area

In my role, I support and implement Veritas Enterprise Vault in major South African banks, large enterprises, and government organizations such as the National Prosecuting Authority. Key responsibilities include:1. Understanding Customer Environment:- Thoroughly assess the customer's environment, requirements, and challenges.- Tailor the implementation of Veritas Enterprise Vault to align with their specific infrastructure and needs.- Ensure seamless integration of the… Show more In my role, I support and implement Veritas Enterprise Vault in major South African banks, large enterprises, and government organizations such as the National Prosecuting Authority. Key responsibilities include:1. Understanding Customer Environment:- Thoroughly assess the customer's environment, requirements, and challenges.- Tailor the implementation of Veritas Enterprise Vault to align with their specific infrastructure and needs.- Ensure seamless integration of the software within their existing systems.2. Customer Support and Issue Resolution:- Serve as the primary point of contact for customers, addressing their concerns and inquiries.- Handle all customer-related issues, including technical support requests, promptly and effectively.- Troubleshoot problems, provide guidance, and deliver resolutions to ensure customer satisfaction.3. Vendor-Customer Liaison:- Act as a bridge between the customer and the vendor, facilitating clear and efficient communication.- Collaborate with the vendor to address customer-specific requirements and technical challenges.- Advocate for the customer's needs and feedback to the vendor, driving improvements and enhancements.4. Enterprise-Level Implementations and Support:- Plan and execute large-scale implementations of Veritas Enterprise Vault at an enterprise level.- Ensure smooth rollout of the software, coordinating with stakeholders and technical teams.- Provide ongoing support for the implemented solutions, ensuring their stability and optimal performance.By fulfilling these roles, I contribute to the successful deployment and operation of Veritas Enterprise Vault in some of South Africa's largest banks, enterprises, and government organizations. This helps them effectively manage their data, enhance compliance, and optimize their information governance strategies. Show less

Bsc, Applied Information Technology: Computer Science – 1A, 1B; 2A, 2B; 3A, 3B Information Systems – 1A,

BSC I.T.

Diploma In Business Management And Administration, Business Administration And Management, General

Human Resources Financial Management Sales and Marketing Business Communication

High School, Grade 12

Activities and Societies: public speaking first aid archery