Robert Senn Email & Phone Number

Bettendorf, IA, US

West Des Moines, IA, US

Daily responsibilities included managing Microsoft 365 and Active Directory accounts and groups through On-premises and Azure services. Created policy and procedures for enterprise SharePoint, Teams, Mobile, and Exchange environments. Consultation with security, project management, support, and legal teams for best practices. Vendor relations management.

Moline, IL, US

I led a project to ensure connectivity for knowledge workers traveling between sites, ensuring connectivity on Windows and Apple computers. I performed regular network health and inventory checks on sites globally to ensure operability and connectivity. I added and verified servers, orchestration, and segments in the ForeScout console. I have maintained a.

Moline, IL, US

I provided the Administration and licensing of Enterprise Applications, including Microsoft Office and Adobe Administration. I aided in a project to move the enterprise away from Java to OpenJDK development tools. I have worked on a project to automate and reclaim software licenses for software through email questionnaires and automatic removal, resulting.

Fort Wayne, IN, US

Responsible for deploying and managing handheld computers and scanners for local and regional sites. I Designed an internal asset tracking system by consulting with the IT Purchasing Manager, resulting in an accounted hardware inventory with asset tags. I improved network traffic by moving devices to a more secure and faster network while tracking down.

Charlotte, North Carolina, US

I Provided infrastructure administration and end-user support for Atlassian Bamboo CI/CD software for the enterprise through training, consultations, and usage, partly by building servers to specifications required for DevOps projects. Supported various programming languages to help debug end users’ pipelines as part of Program Analysis DevOps efforts and.

Iowa City, IA, US

Architected the onboarding process for new Apple Macintosh and PC systems through documenting methods providing uniformity and setting the groundwork for a future organizational merger with the University of Iowa Alumni Association. Designed and outlined new policies by assessing existing needs, documenting deficiencies, and creating procedures to fully.

Cedar Rapids, Iowa, US

Provided Project Management recommendations while championing the “Windows Server 2003 End of Life Project”, ultimately outpacing expected non-compliance by over 10% per milestone. Move Windows Server 2003 assets to newly built Windows Server 2008 or 2012 assets as needed, allowing stakeholders to migrate data, then decommission the 2003 server, allowing.

Iowa City, IA, US

Communicated with end-users to provide solutions using problem-solving and diagnostic skills, giving a previously overlooked set of users support in line with organizational expectations. Using research and development skills to create custom software solutions, assisted end-users with unsupported Macintosh programs used in day-to-day functions..

Dublin 2, IE

Crafted and delivered a “Bring Your Own Device” initiative meeting all criteria for Windows and Macintosh platforms, using VBScript, PowerShell, and Bash scripting languages simultaneously, then delivered three months ahead of schedule. Developed individual compliance scripts for the “Bring Your Own Device” solution for checking Firewall, Antivirus, and.

Remote, US

Architected a roadmap for a fully integrated Apple environment using existing resources, conducting interviews, reviewing reports, and assessing organizational needs, resulting in deploying a first-party solution, which led to coming in under budget, thus outperforming expectations. Oversaw Apple policy and security evolution by leading weekly Project.

Washington, DC, US

I worked as part of the National SCCM System Engineering team, overseeing SCCM operations for each site within the six regions across the United States. Performed SCCM System Engineering tasks across the Midwest Region using monitoring software, emails, and phone calls to sustain server health with maximum uptime by directing local, district, and.

Cedar Rapids, Iowa, US

Performed application packing leveraging VBScript for Windows Software Deployment, creating custom transforms deployed through SCCM, allowing for better software versioning and licensing compliance. Assisted in creating standardized criteria for package testing and remediation by working with stakeholders to ensure installation and functionality through.

Cedar Rapids, Iowa, US

Achieved Primary Lead for Apple Macintosh Systems by assisting clients and coworkers with Apple devices in the Linux and Unix space. Led advanced troubleshooting and diagnostics group, assisting Tier 2 technicians in finding solutions to unique issues, leading to faster turnaround times for critical incidents. Helped maintain in-house and legacy software.

Grove, OK, US

Set up a Standard Operating Procedure for service by evaluating incoming repairs, average cost, and labor for a consistent and more satisfactory customer experience. Assessed day-to-day operations; created new services, set prices, and worked with vendors to increase profitability by 25%. Established a check-in process by setting up a triage system.

US

As the Computer and Electronics Subject Matter Expert (SME), I provided information and training to customers, coworkers, and other technicians to make more informed purchases and recommendations. I have recommended and developed procedures and software tools for in-store computer repair by automating tools where necessary. I wrote custom BAT files and.

Dixon, IL, US

I maintained the health, functionality, and software on over 100 PCs for campus lab usage across multiple labs. I controlled access to various labs based on project needs and availability. I assisted users and students with support and guided training when needed, supplying help while building user confidence in their capabilities. I oversaw the security.

Auburn Hills, Michigan, US

I refined and organized a strategy for upgrading Windows through a floppy-initiated network boot procedure, delivering a uniform and consistent Installation quickly across the facility. I oversaw the upgrade of the nightly backup server, researching, budgeting, and presenting my findings to management, then building and testing the new server, resulting in.

Communication And Media Studies

Computer Science