Robert Senn Email & Phone Number

Bettendorf, Ia, Us

West Des Moines, Ia, Us

Daily responsibilities included managing Microsoft 365 and Active Directory accounts and groups through On-premises and Azure services. Created policy and procedures for enterprise SharePoint, Teams, Mobile, and Exchange environments. Consultation with security, project management, support, and legal teams for best practices. Vendor relations management for licensing, support, and Technical Account Management. I supervised the migration plan to move on-premises Exchange to M365 Exchange online. I regularly participated in project development, deployment, management, and decommissioning procedures. I assisted in the hiring and training of employees on our team.

Moline, Il, Us

I led a project to ensure connectivity for knowledge workers traveling between sites, ensuring connectivity on Windows and Apple computers. I performed regular network health and inventory checks on sites globally to ensure operability and connectivity. I added and verified servers, orchestration, and segments in the ForeScout console. I have maintained a database of migrated sites for reference and workload management and worked with the scripting team to streamline software deployment to sites.

Moline, Il, Us

I provided the Administration and licensing of Enterprise Applications, including Microsoft Office and Adobe Administration. I aided in a project to move the enterprise away from Java to OpenJDK development tools. I have worked on a project to automate and reclaim software licenses for software through email questionnaires and automatic removal, resulting in better licensing control and budgeting. I created a Git repository for storing scripts between team members to be edited and reviewed in team collaboration to reduce errors and increase fidelity.

Fort Wayne, In, Us

Responsible for deploying and managing handheld computers and scanners for local and regional sites. I Designed an internal asset tracking system by consulting with the IT Purchasing Manager, resulting in an accounted hardware inventory with asset tags. I improved network traffic by moving devices to a more secure and faster network while tracking down dead zones and weak spots within the warehouse. I assisted in testing and troubleshooting replacement Warehouse Management Software by collaborating with the vendor and performing UAT, leading to our first in-company adoption.

Charlotte, North Carolina, Us

I Provided infrastructure administration and end-user support for Atlassian Bamboo CI/CD software for the enterprise through training, consultations, and usage, partly by building servers to specifications required for DevOps projects. Supported various programming languages to help debug end users’ pipelines as part of Program Analysis DevOps efforts and assistance. Performed application packaging of engineering tools for better enterprise integration using VBScript to write custom transforms for SCCM, allowing for broader access to specialized and legacy tools. Trained teams and individuals in the advanced usage and philosophy of Continuous Integration and Delivery and DevOps principles by providing weekly meetings, wikis, recorded training, Q&A sessions, and “brown bag” lunch sessions, leading to a more informed user base.

Iowa City, Ia, Us

Architected the onboarding process for new Apple Macintosh and PC systems through documenting methods providing uniformity and setting the groundwork for a future organizational merger with the University of Iowa Alumni Association. Designed and outlined new policies by assessing existing needs, documenting deficiencies, and creating procedures to fully comply with existing organizational policies. Trained interns and junior technicians through hands-on tutorials and guided demonstrations, leading to a more informed staff better equipped to handle a broader scope of issues.

Cedar Rapids, Iowa, Us

Provided Project Management recommendations while championing the “Windows Server 2003 End of Life Project”, ultimately outpacing expected non-compliance by over 10% per milestone. Move Windows Server 2003 assets to newly built Windows Server 2008 or 2012 assets as needed, allowing stakeholders to migrate data, then decommission the 2003 server, allowing an overall server reduction count of 20%. I produced reports for weekly Leadership Review Meetings by communicating with stakeholders, maintaining documentation, and tracking server migration progress, allowing verification of metrics in line with project expectations.

Iowa City, Ia, Us

Communicated with end-users to provide solutions using problem-solving and diagnostic skills, giving a previously overlooked set of users support in line with organizational expectations. Using research and development skills to create custom software solutions, assisted end-users with unsupported Macintosh programs used in day-to-day functions. Architected a roadmap for long-term Apple Macintosh integration and support due to working with Mac users’ in-place workflows, providing the cornerstone of the Mac domain in the future.

Dublin 2, Ie

Crafted and delivered a “Bring Your Own Device” initiative meeting all criteria for Windows and Macintosh platforms, using VBScript, PowerShell, and Bash scripting languages simultaneously, then delivered three months ahead of schedule. Developed individual compliance scripts for the “Bring Your Own Device” solution for checking Firewall, Antivirus, and Software Update Status to verify Security status before allowing connections on user devices. Assisted outside team projects when requested by providing VBScript solutions as requested, leading to quicker turnover for their project completion.

Remote, Us

Architected a roadmap for a fully integrated Apple environment using existing resources, conducting interviews, reviewing reports, and assessing organizational needs, resulting in deploying a first-party solution, which led to coming in under budget, thus outperforming expectations. Oversaw Apple policy and security evolution by leading weekly Project Management touch-base meetings, cross-team compatibility discussions, and department head meetings, ensuring integration that met low-impact/high-security standards. I created a standardized load-set, software purchasing, and deployment strategy by setting up business accounts, enabling discounts on products and training by 10% to 25% based on purchase volume. I worked to train support staff in the Apple environment by providing KB articles, training videos, and service paths for break-fix issues, resulting in coverage from incident to resolution.

Washington, Dc, Us

I worked as part of the National SCCM System Engineering team, overseeing SCCM operations for each site within the six regions across the United States. Performed SCCM System Engineering tasks across the Midwest Region using monitoring software, emails, and phone calls to sustain server health with maximum uptime by directing local, district, and on-premises resources to trouble spots as needed. Regularly attend national, regional, and local meetings and training through remote and onsite sessions to participate in troubleshooting and discussions on current trends, technologies, and best practices.

Cedar Rapids, Iowa, Us

Performed application packing leveraging VBScript for Windows Software Deployment, creating custom transforms deployed through SCCM, allowing for better software versioning and licensing compliance. Assisted in creating standardized criteria for package testing and remediation by working with stakeholders to ensure installation and functionality through SCCM, leading to a 300% increase in weekly deployments.

Cedar Rapids, Iowa, Us

Achieved Primary Lead for Apple Macintosh Systems by assisting clients and coworkers with Apple devices in the Linux and Unix space. Led advanced troubleshooting and diagnostics group, assisting Tier 2 technicians in finding solutions to unique issues, leading to faster turnaround times for critical incidents. Helped maintain in-house and legacy software for industry certifications and compliance.

Grove, Ok, Us

Set up a Standard Operating Procedure for service by evaluating incoming repairs, average cost, and labor for a consistent and more satisfactory customer experience. Assessed day-to-day operations; created new services, set prices, and worked with vendors to increase profitability by 25%. Established a check-in process by setting up a triage system, developing a successful repair cycle, and maintaining a return time of 5 business days or less. Oversaw the training of staff and provided education and training while being a resource as needed, leading to an increase in business and more significant off-site contract work.

Us

As the Computer and Electronics Subject Matter Expert (SME), I provided information and training to customers, coworkers, and other technicians to make more informed purchases and recommendations. I have recommended and developed procedures and software tools for in-store computer repair by automating tools where necessary. I wrote custom BAT files and VBScript to perform repairs, some of which were picked up as part of the standardized repair toolset. I analyzed and repaired client systems through hands-on diagnostics and examination, recommending services to end-users to best serve their needs.

Dixon, Il, Us

I maintained the health, functionality, and software on over 100 PCs for campus lab usage across multiple labs. I controlled access to various labs based on project needs and availability. I assisted users and students with support and guided training when needed, supplying help while building user confidence in their capabilities. I oversaw the security of systems using network-based monitoring software to observe suspect PCs and stop potential malware, as well as observational habits, providing a safe environment for students.

Auburn Hills, Michigan, Us

I refined and organized a strategy for upgrading Windows through a floppy-initiated network boot procedure, delivering a uniform and consistent Installation quickly across the facility. I oversaw the upgrade of the nightly backup server, researching, budgeting, and presenting my findings to management, then building and testing the new server, resulting in an over 500% speed increase. I aided the Y2K Preparedness Initiative by testing BIOS, OS, and Embedded Systems compliance and addressing issues, resulting in a less than .1% impact for non-critical systems.

Communication And Media Studies

Computer Science