As a Cloud Solutions Architect-Engineer, I work with customers to develop their (Cloud) IT Service Management strategy and capabilities, with a focus on enabling customers to understand and realize the opportunities that working in Azure can bring by way of conducting educational and interactive workshops toward this end.I spend time understanding my customer's unique drivers and issues and integrate my guidance into their IT practices and instruct customers on how to better use their Azure services and features.

As a Support Escalation Engineer on the Cloud Integration Engineering team within Global Business Support, I work directly with developer customers who range from small software developers to global Fortune 100 corporations. I am a member of an elite team that solves the most challenging Microsoft Azure cloud service problems. I work with other engineers to debug, troubleshoot, correct code, and create solutions. I document solutions and work with the operations team and product groups to improve Microsoft Azure services.

Critical member and advisor of company management team that ensured that 15 individuals received training necessary for promotion. • Office Administration: Provided advice and information concerning in interpreting policies and procedures. Compiled, completed, and maintained statistical reports and records. Organized and supervised the work of less-knowledgeable employees. Resolved procedural inquiries from management. Scheduled the use of office space, training events, and coordinated travel for employees leaving the state. Maintained computer records to ensure that project statuses were communicated to all managers involved. • Cross-Organizational Collaboration: Recorded and enforced an entire 130-person team’s training requirements and kept said team in full compliance of training procedures, analyzed resultant statistics for presentation to management. Coordinated with liaisons of 130-person teams to accomplish shared goals. Traveled to multiple sites to gather and present training schedules and date to relevant management. • Handling of Sensitive and Private Information: Ensured 100% accountability for many administrative and training requirements by coordinating, informing, and following-up with managers and employees. Served as a liaison with high-level management with regards to sensitive administrative subjects and legally-binding information. Praised for my efforts in the 2016 Brigade security evaluation by enforcing security standards of Personally Identifiable Information (PII), physical security, office security, and digital security practices.

Maintained charge controls as a certified medical coder; identified and resolved discrepancies within the posted batch and balancing to appropriate control amount.

Engaged with clinics, coders and management on required or missing information for reconciliation purposes. Verified that all the necessary information is received and entered for each specified month.