Robert Toth Email & Phone Number

Willoughby, Oh, Us

Cleveland, Ohio

Cleveland/Pittsburgh/Chicago

* Recruit, hire, coach and retain a sales focused team of property managers. * Ensure that team members consistently demonstrate sales and customer-focused behaviors when interacting with prospects and customers. * Analyze weekly, the number of rentals/vacates and income for each facility and make the necessary adjustments. * Analyze the demand analysis reports, occupancy, vacancy and delinquency rates, rental rates and marketing programs for each facility monthly. Provide upper management with input for improvement in each area where necessary. * Analyze monthly payroll and expenses and insure expenditures are within budget and make the necessary adjustments. * Survey competitors for pricing and Management quality every quarter. * Work in conjunction with the Marketing department in preparing annual marketing budget, as well as designing, developing and delivering the marketing plan for facilities in the district. * Responsible to ensure Managers participation in the tracking of the results of the company marketing programs. * Responsible for the marketing of new facility acquisitions during the transition period.* Coordinate with the Marketing department for the promotion, advertising and grand opening functions of newly constructed facilities. * Solicit and evaluate bids for repair and maintenance work. Coordinate major work construction and maintenance department. * Supervise vendor contract compliance. * Conduct monthly and quarterly site inspections and audits of facilities.

Mentor, Oh

Working independently and managing a multi-million dollar facility and:• Achieve sales objectives and builds revenue through:o Maximizing conversion of telephone and walk-in inquiries into rentalso Recommending and implementing marketing strategies based on competitive information• Maintain appropriate financial controls and achieves financial goals by:o Accurately managing cash and balancing receiptso Making collections, posting payments and processing daily bank deposits accurately and in a timely fashiono Operating within prescribed budgetso Following up on delinquent accounts• Consistently practice effective customer service techniques through:o Greeting customers promptly, enthusiastically and professionallyo Knowing and presenting the features and benefits of the propertyo Resolving customer problems in a timely and effective mannero Maintaining a safe environment for employees and customers• Maintain timely and accurate administrative processes throughout all job duties by:o Maintaining accurate records for each customer’s accounto Maintaining accurate merchandise inventoryo Keeping auction files updated and accurate; knows the state’s auction lien lawso Compiling required and assigned reports and projects correctly and in a timely mannero Consulting the Policy & Procedures manual on a regular basis for answers, clarifications and consistency• Effectively direct Assistant Managers and Maintenance Workers to assist with successful running of the facility and accomplishment of duties• Monitor security system and resolves security problems; performs lock checks on a daily basis• Regularly audit the physical conditions of a facility; performs minor maintenance in accordance with ESMI’s maintenance standards as well as working with any contractors hired for minor and major improvements• Ensure that company standards of cleanliness and appearance are met or exceeded

Mentor, Ohio

In addition to consistantly leading the District in performance measures and performing duties as described in the position as Store Manager Position: • Effectively provides district leadership and performs training functions in the district by: o Ensuring completion of Day One Onboarding process in respective systems with new hires o Training and assisting in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior based learning methodologies o Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing o Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes o Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM o Screening candidates for open positions o Acting as first contact for customer issues before escalation to the District Manager o Partnering with DM to drive operational goals and district contests o Adequately scheduling personnel o Assisting DM in conducting audits, Extra Clean site visits, and any other district projects as needed o Coordinating activities related to new store openings and closings

Owned and operated a local retail beverage store serving Aurora and its' surrounding communities. Responsible for overall operating, marketing, and management functions including accounting, inventory and purchasing, employee staffing and scheduling, and business development.Automated existing inventory control system which increased ordering efficiencies and reduced under-stock and over-stock conditions.Nurtured involvement with local businesses and organizations and instituted marketing strategies that helped increase revenues by 18.5% by the end of the second year of operation..Partnered with vendors in expanding product lines and received favorable pricing which provides consumers with more purchasing options and create greater customer loyalty.Negotiated successful purchase of commercial building housing the business which resulted in a 31% reduction in rental cost.

Directed all aspects of Information Technology including software development, operations, telecommunications, and networking. Responsible for selection, installation, and maintenance of all banking hardware and software systems. Managed development, operations, and networking staff and coordinated continued education and growth of personnel, enabling efficient, independent operations and support.Collaborated with vendors, contractors, and management staff to plan and execute all Information Technology and communications systems, ensuring timely opening of new branch locations.Participated in salary structure task group that ranked relevant job positions and categorized wages into a more meaningful, flexible salary system.Formulated corporate and departmental policies relating to all aspects of Information Technology, including operations, ethics, use, and regulatory compliance.Negotiated term agreements with outside vendors, resulting in +17% reduction in hardware cost and +26% reduction in maintenance cost.Worked together with peers and senior management in the development and continued operation of strategic planning group that facilitated critical corporate projects supporting corporate and technology plans.Outsourced production of year-end statements and forms, reducing internal costs by 15% and providing customers with more timely documentation.Managed design, purchase, and installation of SONET Ring communications network throughout organization, reducing transaction times by 50% and increasing communications capacity, availability, and reliability.

Responsible for design, development, and maintenance of software systems that supported bank functions. Installed and updated operating, data management, communications, and application systems. Enhanced core processing system to better fit bank needs.Created scheduled item reporting system that provided clearer analysis of loans in arrears, decreasing delinquency percentages.Revamped nightly and month-end operations processing that increased operating window by 20%.Created control system to monitor support office supply inventory, thereby eliminating delays in supply order and replenishment.Tested and installed system and application releases that ensured continued regulatory compliance and added additional functionality and flexibility.Migrated core databases and applications to newer, faster processing mainframe system, resulting in increased operating deficiency and system capacity.