Robert (Bob) Brown Email and Phone Number

Principal Trade Floor Support Engineer, Field Engineer, Infrastructure Support Engineer | Problem solving team player robertduanebrown@gmail.comI am known as a: KNOWLEDGABLE PROBLEM SOLVER who quickly restores IT functionality and gets people back to workI work well under pressure while being friendly and affable to help users and managers get back to business.My approach to problem solving is to be empathetic to the people impacted by the issue, while utilizing my technical competency to quickly resolve the problem.My interpersonal and communication skills enable me to quickly identify the root of the problem and unearth key details using terms that non-technical people understand. I put users at ease so they are more comfortable talking to me about the issue and know I will fix it.DEDICATED, HARD WORKER who gets things done My willingness to serve where and when needed is a critical differentiator as a dependable and reliable team member.I bring a solid work ethic and unwavering integrity to my responsibilities, and am dedicated and self-motivated to get things done. Efficient and effective multi-tasker who is tenacious and diligent in finding the root cause, identifying solutions, and getting exceptional results.TRUSTED MENTOR & RESPECTFUL TEAM BUILDER who shares knowledge and insights that elevate the value and productivity of a team I believe integrity and a genuine desire to help others succeed is the core of being a good mentor. It requires a commitment to honesty, which opens up the door to effective two-way communication.My passion for learning fuels my willingness to learn from others, which inspires others to be more willing to learn from me. I have a deep base of knowledge to transfer to the next generation of IT experts.I believe my sincerity and openness leads to stronger and more confident teams who are committed to helping others and driving results.