Robert (Bob) Brown Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Trade Floor Support, Field Engineer at Principal Trade Floor Support Engineer, Field Engineer seeking to install and maintain IT infrastructure systems in Financial, IT, Manufacturing. Contact robertduanebrown@gmail.com

Minnetonka, Mn

Responsible for support to partners, portfolio managers, investment professionals and all back office personnel. Additional responsibilities include: • Administer BMC Track-IT system and run monthly reports for the support team and senior management• Setup and administer System Center Orchestrator• Maintain a variety of vendor relations for hardware procurement, telco support, facilities and IT professional services to assist with the needs of the business and the Infrastructure group• Schedule after hours and weekend on-call support rotation• Completed highest number of service tickets per month for 2017• Server as Team Lead for build out and relocation of firm’s trading floor

Minnetonka, Minnesota

Responsible for support to partners, portfolio managers, investment professionals and all back office personnel which included account creation, workstation setup, phone setup and problem resolution. Additional responsibilities included:• Performed partner home PC installs, Wi-Fi install and troubleshooting. Documented home infrastructure and performed daily and weekly checks on partner systems. These systems included corporate PC hardware and personal Mac hardware• Served as Team Lead for MN office’s cloud migration Office 365 from Exchange 2007 environment. Work entailed mailbox size reductions (<15Gb), Office 2013 software upgrades, and post migration training and support• Served as Team lead for new office setup in Austin, Texas• Served as AV Team lead in MN office for installs, troubleshooting and upgrades to the AV rooms. Cisco codecs C40, SX20, SX80, Shure mics, Haivision Makito encoders for displaying Cable TV, CCTV, and for presentations on the trading floors• Completed highest number of service tickets per month for 2015 and 2016

Minnetonka, Minnesota

Responsible for white glove level support to partners, portfolio managers, investment professionals and all back office personnel which included account creation, workstation setup, phone setup and problem resolution.• Served as IT Procurement MN Team Lead in liaising with Accounting for all existing inventory and IT items purchased • Productivity improvements measured through ticket tracking system, 4th in completed tickets/month in 2012, 2nd in completed tickets/month for 2013 and 2014

Minneapolis, Mn

Level 3 Support for Enterprise Messaging group. Products supported included MS Office Communications Server 2007, MS Lync, MS Live Meeting 2007, MS Exchange 2003 & 2007, MS Outlook 2003, 2007 & 2010• Maintained ticket completion rate average of 148 per month. While group average was 118 per month• Completed tickets within SLA of 94% while group average was 91% and group target was 85%

Responsible for administering, supporting, and optimizing the Anchor Wall Systems and Anchor Block Company network infrastructure. Provided IT support to block plants for network connectivity and block plant control systems.• Accomplished installation and upgrades of servers including Windows 2008, Vmware, Blackberry BES• Installed MS Exchange 2000 enterprise, and completed upgrade to MS Exchange 2003 enterprise• Supervised installation of EMC Celerra iSCSI SAN to consolidate mission critical data, lower storage costs, improve system reliability, and increase speed of disaster recovery time

Responsible for administering, supporting, and optimizing the BGEA network infrastructure, including: active directory, Citrix Metaframe and NT Terminal Server farms, Internet Information Server, capacity planning and cost analysis, maintaining 99.9% systems availability, and researching new technologies. • Coordinated relocation of servers to Charlotte, NC as the team lead in Minneapolis.• Maintained servers and network with 100% availability of servers during scheduled availability.• Prepared new servers for implementation of JD Edwards accounting software.

Principal contract officer for NCR support maintenance contract. Principal Consultant for systems, networks, and operating systems. Provided clients with systems administration, updating existing procedures and documenting new procedures, and level 3 technical support to IT support team. Completed review of existing IT infrastructure and recommendations for system improvements to clients.

Responsibilities included: hardware and software maintenance contracts, researching new technologies, employee performance and evaluations, employee career development, prioritizing workloads and projects, ensuring all work accomplished within allotted time, hardware and software support for LAN, servers, workstations, NT Domain and NDS Tree .• Designed and installed Windows domain, including servers and MS Exchange.• Oversaw installation and successful pilot of Citrix Winframe to Glass depot locations.• Accomplished successful data storage project using Oracle, Windows servers, and DSS Microstrategy software.

Education record

Diploma, Electro Mechanical Technology

School is now called PTEC - Pinellas Technical Education Center