Robert Duda Email & Phone Number

San Antonio, Texas, United States

• Expertise in system analysis, design, management, and troubleshooting, and served as an advisor throughout product conception, design, development, launch, support, and retirement. • Passionate about building solutions that leverage complex services without extensive costs, offering creative financial solutions that meet technology performance, scalability, and disaster recovery expectations. • Responsible for providing a technology roadmap, including virtualization, hardware, and… Show more • Expertise in system analysis, design, management, and troubleshooting, and served as an advisor throughout product conception, design, development, launch, support, and retirement. • Passionate about building solutions that leverage complex services without extensive costs, offering creative financial solutions that meet technology performance, scalability, and disaster recovery expectations. • Responsible for providing a technology roadmap, including virtualization, hardware, and software recommendations, to ensure customer success based on their unique needs.• Provided pre-sales and post-sales support for the US and the EMEA Sales Teams, including working with partners, the development team, and the product team to build our company sales portfolio, • Played a critical role in the development and launch of the global VMware offering by serving as a stakeholder in meetings and providing input into the networking architecture within each data center. • Guided customers to achieve global environment goals as the company launched its THG Link product, linking all datacenters in the company portfolio.• Regular advancement into roles of increasing responsibility, demonstrating a proven ability to provide consistent leadership, mentorship, and performance management to a global, diverse, and rapidly-growing team of Systems Engineers and Architects.• Documented questions, identified potential barriers, and worked with specialists to design unique and technically sound solutions that would drive long-term value & long-term customer relationships.• Provided mentorship and training to Junior Systems Architects and guided them on how to build trusting, long-term, mutually beneficial relationships with customers and vendors.• Supported bare metal hosting environments and open-source products, including FreePBX, pfSence, HAProxy, Nginx, and Qemu/KVM. • Provided technology basics and product portfolio training for Sales to help shorten sales cycles. Show less

San Antonio, Texas Area

• Reported to the CTO and led the global help-desk organization responsible for supporting end users across multiple regions through mergers, acquisitions, and bankruptcies. • Created massive cost savings, plus saving 100’s of helpdesk hours through self-service initiatives and the simplification of monitoring. • Managed the company SOC, replacing the previous provider saving the company 70% of security spend using Rapid7 for Vulnerability Management, and Intrusion Detect and… Show more • Reported to the CTO and led the global help-desk organization responsible for supporting end users across multiple regions through mergers, acquisitions, and bankruptcies. • Created massive cost savings, plus saving 100’s of helpdesk hours through self-service initiatives and the simplification of monitoring. • Managed the company SOC, replacing the previous provider saving the company 70% of security spend using Rapid7 for Vulnerability Management, and Intrusion Detect and Reporting.• Implemented Zoho Site24x7 reducing the company spend by $20,000 replacing LogDiagnostics• Created a dashboard to monitor the internal systems and customer facing systems in Azure. Migrated staging infrastructure from Hyper-V to Azure and migrated company backups to Azure.• Upgraded AV from Symantec to Sophos, in a cost saving contract, with a free year of service.• Email backup audit saving more than $2000 a year and optimized EMC Compellent Colo SAN.• Extended patching to Azure, started performing application-level patching, and implemented corporate disaster recovery to Azure.• Cleaned up 500 accounts in Microsoft O365 left over by the company’s previous migration.• Simplified, created, and enforced a new corporate patching schedule, and migrated certificate and domain management to CSC from multiple providers.• Conducted contract reviews and eliminated needless spending, and inventoried and upgraded all obsolete operating systems throughout the company.• Created self-service password reset solution, a new Service Desk Plus onboarding process for HR, a new print server including removal from the on-premise domain controller, transferred old backup system to Azure backups, and completed the company DNS migration to Azure.• Annual audits, including SOC II Type II and customer compliance audits. • Provided the infrastructure vision and planning with the CTO for the organization and supported the IT infrastructure for the company’s corporate and production environments. Show less

San Antonio, Texas, United States

• Collaborated with Sales to secure Rackspace’s largest contract, valued at $6M annually• Built the customer’s environment using Cisco ASA firewalls, Mellanox switching, and InfiniBand switching for the EMC Isilon for processed data. • Used Windows Server 2012 and 2016 server virtual machines running on VMware on the EMC Vmax 40K for storage. • Disaster recovery included a dark fiber link between data centers running VMware SRM and EMC Replication and an MPLS back to the customer's… Show more • Collaborated with Sales to secure Rackspace’s largest contract, valued at $6M annually• Built the customer’s environment using Cisco ASA firewalls, Mellanox switching, and InfiniBand switching for the EMC Isilon for processed data. • Used Windows Server 2012 and 2016 server virtual machines running on VMware on the EMC Vmax 40K for storage. • Disaster recovery included a dark fiber link between data centers running VMware SRM and EMC Replication and an MPLS back to the customer's home office, with a POTS backup line. • Completed UAT processes, built a separate environment in the UK, and built and managed a dedicated technical support team for our customers e-discovery platform. • Created support and security policies for a premier customer that grew to $3.6 million MRR.• Managed the customer’s security and incident response processes, and met weekly with the customer’s Global Security Lead.• Presented demos at tech shows and events such as VMworld, held a chair position on Rackspace’s Veterans Employee Resource Group which led Rackspace being recognized in Military Times, Best Places for Vets to Work, #62, and established a relationship with the USO’s Rallypoint6 program to help mentor and lead Veterans to a successful transition to civilian life. Show less

San Antonio, Texas, United States

• Provided direct support to some of Rackspace’s largest and most complex environments as their dedicated Engineer and Architect in the F1000 group. • Provided a consultative and proactive approach with customers and collaborated with my customers to build creative solutions and resolve business or technology issues. • Led regular meetings to keep the customer apprised of project status and regular health checks, discussing current environment performance, potential architecture… Show more • Provided direct support to some of Rackspace’s largest and most complex environments as their dedicated Engineer and Architect in the F1000 group. • Provided a consultative and proactive approach with customers and collaborated with my customers to build creative solutions and resolve business or technology issues. • Led regular meetings to keep the customer apprised of project status and regular health checks, discussing current environment performance, potential architecture enhancements, and aging technologies on existing infrastructure.• Supported Rackspace’s Intensive Department and provided technical support to all of Rackspace’s Windows Enterprise customers. • Addressed customer issues on their Rackspace hosted critical business environments. Later, working in a dedicated role, assigned to an account team, I advised on and implemented several large-scale projects. Show less

Germantown, Maryland, United States

• Supported the largest satellite broadband provider’s network management center to proactively monitor, configure, maintain, and troubleshoot advanced satellite communications systems composed of Windows 2000 and 2003 Servers, PIX Firewalls, Cisco and Foundry Routers and Switches. • The network included Hughes’ satellite equipment and customer on-premise equipment including CSU/DSU’s, other T1 multiplexers, fiber optic multiplexers, ISDN modems, RF ISBN baseband and broadband equipment… Show more • Supported the largest satellite broadband provider’s network management center to proactively monitor, configure, maintain, and troubleshoot advanced satellite communications systems composed of Windows 2000 and 2003 Servers, PIX Firewalls, Cisco and Foundry Routers and Switches. • The network included Hughes’ satellite equipment and customer on-premise equipment including CSU/DSU’s, other T1 multiplexers, fiber optic multiplexers, ISDN modems, RF ISBN baseband and broadband equipment. • Planned and implemented upgrades to vital customer components and proprietary components of the Direcway and Hughes PES Systems. Show less

Reston, Virginia, United States

Working in the NOC (Network operations center) managed and maintained OC-3 to OC-192 fiber optic and microwave radio communication circuits. Worked with Fujitsu multiplexers Nortel switching and Nortel radios. Worked with large oil and gas companies to monitor pipelines, and railroads to monitor communication and line switching issues.

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Bachelor Of Science - Bs, Computer Systems Networking And Telecommunications, 3.59

Associate Of Arts - Aa, Information Technology, 3.58