Robert Duda Email & Phone Number

San Antonio, Texas, United States

• Expertise in system analysis, design, management, and troubleshooting, and served as an advisor throughout product conception, design, development, launch, support, and retirement.
• Passionate about building solutions that leverage complex services without extensive costs, offering creative financial solutions that meet technology performance, scalability, and disaster recovery expectations.
• Responsible for providing a technology roadmap, including virtualization, hardware, and… Show more
• Responsible for providing a technology roadmap, including virtualization, hardware, and software recommendations, to ensure customer success based on their unique needs.
• Provided pre-sales and post-sales support for the US and the EMEA Sales Teams, including working with partners, the development team, and the product team to build our company sales portfolio,
• Played a critical role in the development and launch of the global VMware offering by serving as a stakeholder in meetings and providing input into the networking architecture within each data center.

San Antonio, Texas Area

• Reported to the CTO and led the global help-desk organization responsible for supporting end users across multiple regions through mergers, acquisitions, and bankruptcies.
• Created massive cost savings, plus saving 100’s of helpdesk hours through self-service initiatives and the simplification of monitoring.
• Managed the company SOC, replacing the previous provider saving the company 70% of security spend using Rapid7 for Vulnerability Management, and Intrusion Detect and… Show more
• Managed the company SOC, replacing the previous provider saving the company 70% of security spend using Rapid7 for Vulnerability Management, and Intrusion Detect and Reporting.
• Implemented Zoho Site24x7 reducing the company spend by $20,000 replacing LogDiagnostics
• Created a dashboard to monitor the internal systems and customer facing systems in Azure. Migrated staging infrastructure from Hyper-V to Azure and migrated company backups to Azure.

San Antonio, Texas, United States

• Collaborated with Sales to secure Rackspace’s largest contract, valued at $6M annually
• Built the customer’s environment using Cisco ASA firewalls, Mellanox switching, and InfiniBand switching for the EMC Isilon for processed data.
• Used Windows Server 2012 and 2016 server virtual machines running on VMware on the EMC Vmax 40K for storage.
• Disaster recovery included a dark fiber link between data centers running VMware SRM and EMC Replication and an MPLS back to the customer's… Show more
• Disaster recovery included a dark fiber link between data centers running VMware SRM and EMC Replication and an MPLS back to the customer's home office, with a POTS backup line.
• Completed UAT processes, built a separate environment in the UK, and built and managed a dedicated technical support team for our customers e-discovery platform.

San Antonio, Texas, United States

• Provided direct support to some of Rackspace’s largest and most complex environments as their dedicated Engineer and Architect in the F1000 group.
• Provided a consultative and proactive approach with customers and collaborated with my customers to build creative solutions and resolve business or technology issues.
• Led regular meetings to keep the customer apprised of project status and regular health checks, discussing current environment performance, potential architecture… Show more
• Led regular meetings to keep the customer apprised of project status and regular health checks, discussing current environment performance, potential architecture enhancements, and aging technologies on existing.
• Supported Rackspace’s Intensive Department and provided technical support to all of Rackspace’s Windows Enterprise customers.
• Addressed customer issues on their Rackspace hosted critical business environments. Later, working in a dedicated role, assigned to an account team, I advised on and implemented several large-scale projects. Show less

Germantown, Maryland, United States

• Supported the largest satellite broadband provider’s network management center to proactively monitor, configure, maintain, and troubleshoot advanced satellite communications systems composed of Windows 2000 and 2003.
• The network included Hughes’ satellite equipment and customer on-premise equipment including CSU/DSU’s, other T1 multiplexers, fiber optic multiplexers, ISDN modems, RF ISBN baseband and broadband equipment… Show more
• The network included Hughes’ satellite equipment and customer on-premise equipment including CSU/DSU’s, other T1 multiplexers, fiber optic multiplexers, ISDN modems, RF ISBN baseband and broadband equipment.
• Planned and implemented upgrades to vital customer components and proprietary components of the Direcway and Hughes PES Systems. Show less

Reston, Virginia, United States

Working in the NOC (Network operations center) managed and maintained OC-3 to OC-192 fiber optic and microwave radio communication circuits. Worked with Fujitsu multiplexers Nortel switching and Nortel radios. Worked with large oil and gas companies to monitor pipelines, and railroads to monitor communication and line switching issues.

Signal Training Ft. Gordon, GA501st Sig A Co. Camp Red Cloud, South Korea501st Sig A Co. Camp Humphrees, South Korea1110th Sig HQ Co. Ft. Detrick, MD1110th Sig A Co. Ft. Detrick, MD

1/19 F/A E Btry Ft. Sill, OK5/1 F/A B Btry Ft. Polk, LA1/14 F/A B Btry Ft. Hood, TX

Bachelor Of Science - Bs, Computer Systems Networking And Telecommunications, 3.59

Associate Of Arts - Aa, Information Technology, 3.58