Robert Dumbell Email & Phone Number

Greater Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, Greater Manchester, United Kingdom

Wakefield, United Kingdom

• Working in a team of provisioning engineers, in a fast paced demanding ISP workplace. Producing CE routers configs, supporting field engineer, self-installs and dealing with provisioning faults
• Deployment of network config via application based provisioning platforms, to facilitate customer MLPS networks, via VRF technology (L3VPN): - including core technology supporting data centre connectivity for colo.
• Hardware support for multiple vendor platforms, including core Juniper routers, Cisco CE and PE routers
• Setup of hosted VoIP based on the Broadsoft/Hipcom platform, to match customer requirements of a tailored voice solution
• Use of automated systems for provisioning to ensure accuracy of implementations, ensuring checks on information were carried out and an understanding of the impact of mistakes to a customerMajor Achievements Include:
• Creation of over 1000 CE router configs, both direct internet access and private WAN MPLS connectivity

Swindon, United Kingdom

• Responsible for diagnosing and solving customer facing 2nd line support issues in UK & Nordics
• Technical problem solving involving complex script analysis and fault replication in a lab environment
• Co-ordination of customer issues as they travelled between the various support levels and groups within the global organisation.
• Delivered pre and post-sales support to channel partners and resellers, alongside the UK sales team
• Established, managed and developed relationships with major corporate client accounts
• Created, developed and presented highly effective and successful training programmes

Bradford, United Kingdom

• Responsibility for the management, development and maintenance of all ICT systems
• Created and developed a new IT management function with a focus on system resilience
• Managed, maintained & upgraded IT systems reducing down time for the PC reliant sales team, through the use of Microsoft desktop OS, as well as Microsoft server email, file server and AD systems.
• Monitored systems performance and reliability to ensure business continuity and reduce risk
• Successfully project managed a multi-phase installation for improved network systemse.g. Barony College, Cumbria and Thirsk School & Six Form College, North Yorkshire
• Co-ordinated work flow & allocation systems to ensure effective maximisation of resources

Leeds, United Kingdom

• Responsible for managing, delivering and supporting IT projects for major corporate clients
• Played a key role in the conception & development of marketable new products & solutions
• Managed a large scale expansion of Morrisons' head office network infrastructure
• CWDM WAN project for Morrisons' during Head Office relocation, interconnecting new sites
• Designed resilient wireless systems & data network infrastructures for 3 major football clubs: - Newcastle United, Middlesbrough and Sheffield United (including network monitoring - WhatsUpGold)
• Installed data network and infrastructure for IPTV and data system at Tortuga Beach Resort Cape Verde Islands for IVC Media Ltd

Bsc Human Biology, Neuroscience

A-Levels, A-Levels

Biology (A), Chemistry (B), Pure Maths (B)

Gcse, Gcse'S

English Language, English Literature, Maths, Biology, Chemistry, Physics, Dual Award Science, French, Geography, History, Art