Robert Dumbell Email & Phone Number

Greater Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, Greater Manchester, United Kingdom

Wakefield, United Kingdom

•Working in a team of provisioning engineers, in a fast paced demanding ISP workplace. Producing CE routers configs, supporting field engineer, self-installs and dealing with provisioning faults•Deployment of network config via application based provisioning platforms, to facilitate customer MLPS networks, via VRF technology (L3VPN): - including core technology supporting data centre connectivity for colo, virtual servers and hosted firewalls, plus interconnectivity to 3rd party providers.•Hardware support for multiple vendor platforms, including core Juniper routers, Cisco CE and PE routers •Setup of hosted VoIP based on the Broadsoft/Hipcom platform, to match customer requirements of a tailored voice solution•Use of automated systems for provisioning to ensure accuracy of implementations, ensuring checks on information were carried out and an understanding of the impact of mistakes to a customerMajor Achievements Include: •Creation of over 1000 CE router configs, both direct internet access and private WAN MPLS connectivity•Significant improvement in understanding of routing technology in both hosted WAN MPLS and public internet environments, inc BGP, L3VPN/VRF, route targets/distinguishers, RT rewrites, QinQ VLANs•Increased understanding of DSL in a business ISP environment, including the role of LNS and radius•Involvement in the deployment of a new Juniper core infrastructure, provisioning network connectivity for customer access circuits and migration existing CE routers to a new BGP AS, plus NNI migration work.•Network provisioning and support for the migration of hosted customer firewalls, hosted colo hardware, consolidating hardware from multiple data centres, into a resilient set of data centre locations•Improving the documentation processes when provisioning of systems and circuits, which helped with traceability and improved customer support, as well as faster decommissioning process•Increased awarenes of network security, in a business ISP

Swindon, United Kingdom

• Responsible for diagnosing and solving customer facing 2nd line support issues in UK & Nordics• Technical problem solving involving complex script analysis and fault replication in a lab environment• Co-ordination of customer issues as they travelled between the various support levels and groups within the global organisation.• Delivered pre and post-sales support to channel partners and resellers, alongside the UK sales team• Established, managed and developed relationships with major corporate client accounts• Created, developed and presented highly effective and successful training programmes • Evaluated customer requirements in order to provide customised training solutions both internally and on customer premises• Managed the delivery of numerous installation projects across the UK and Internationally• Production of post installation reports and documentation specific to the client’s needs.• Reviewed potential future network needs and proactively identified effective solutions Major Achievements Include: • Delivery of training courses to major global clients and strategic partners including IBM and Mitel• Involvement in the development of professional service offerings, processes and sales material• Developed demonstration kits for key products significantly increasing product and service sales• Proven record of delivering complex technical projects within stringent budgets and targets• Network upgrades of a number of key customers inc: - Siemens Congleton, Stirling Council, Woodlands Academy Coventry, Wycombe Abbey School, Sir John Leman High School• Design and installation of a highly resilient WAN solution supporting over 320 store and back office locations for Pets at Home Ltd

Bradford, United Kingdom

• Responsibility for the management, development and maintenance of all ICT systems• Created and developed a new IT management function with a focus on system resilience• Managed, maintained & upgraded IT systems reducing down time for the PC reliant sales team, through the use of Microsoft desktop OS, as well as Microsoft server email, file server and AD systems.• Monitored systems performance and reliability to ensure business continuity and reduce risk• Successfully project managed a multi-phase installation for improved network systemse.g. Barony College, Cumbria and Thirsk School & Six Form College, North Yorkshire• Co-ordinated work flow & allocation systems to ensure effective maximisation of resources• Liaised with senior management to agree budget plans, cost, budgets, targets & objectives• Reviewed future network requirements to identify solutions & improvement opportunities• Instigated, managed & developed long term working relationships with clients & colleagues

Leeds, United Kingdom

• Responsible for managing, delivering and supporting IT projects for major corporate clients • Played a key role in the conception & development of marketable new products & solutions• Managed a large scale expansion of Morrisons' head office network infrastructure• CWDM WAN project for Morrisons' during Head Office relocation, interconnecting new sites• Designed resilient wireless systems & data network infrastructures for 3 major football clubs: - Newcastle United, Middlesbrough and Sheffield United (including network monitoring - WhatsUpGold)• Installed data network and infrastructure for IPTV and data system at Tortuga Beach Resort Cape Verde Islands for IVC Media Ltd• Designed & implemented a country wide LAN & WAN infrastructure for dept of the Libyan Government, to support a Mitel phone system• Managed post project implementation processes including acceptance, training and upgrades• Two major expansion & infrastructure design projects for Barnsley College• Key understanding of structured cabling solutions, copper & optical

Bsc Human Biology, Neuroscience

A-Levels, A-Levels

Biology (A), Chemistry (B), Pure Maths (B)

Gcse, Gcse'S

English Language, English Literature, Maths, Biology, Chemistry, Physics, Dual Award Science, French, Geography, History, Art