Robert Dunavan Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

In my current role as the Consultant (Sales/Operations) / E-Commerce, I was responsible for:Utilizing CRM and ERP Integration to provide fast, informed, and more personalized customer service; Overseeing rebate and incentive management to create flexible and profitable rebate programs; Supporting Returns/Repairs and facilitate rapid market response and long-term, sustainable expansion; Collaborating with partners in the United States and China to establish new suppliers and diversify the product offering; Increasing market share and maximizing return on investment.Below are my notable accomplishments:• Conducted an eMarket Analysis that resulted in the introduction of new and/or enhanced products.• Enhanced deliverables (data analytics) in cooperation with Core Business functions (Finance, Operations, Engineering, Quality).

Richardson, Texas Usa

In my last role as the Vice President of Global Sales Operations, I have finalized multiple tasks related to:Serving as the primary leader in all aspects of company growth, revenue generation, sales objectives, customer CARE, direct marketing initiatives, and revenue generation; Owning control over CRM, including delivery of system updates, analytics, process improvements, and training; Enhancing and better-managing warranties and rebates programs.The following are my renowned contributions:• Created Dashboard within CRM to present graphical analysis on an hourly basis showing Opportunities, Orders, and Shipments against the target for each salesperson, resulting in tangible leading indicators that allowed leadership to rapidly focus on key areas in need of support/assistance.• Established uniform working/reporting procedures for sales teams throughout Asia, Europe, North America, and South America to improve consistency of data collection and enhance analytics.• Implemented CRM within Harman Professional Division. Extensive development and delivery of training. The key result was the capability to deliver a comprehensive overview of Sales Opportunity migration through to Order entry.• Executed a customer relationship management system (CRM) inside Harman Professional Division and delivered extensive training and development to provide a thorough perspective of the Sales Opportunity migration process from creation to order entry.• Devised and deployed a global methodology for field sales teams to provide quality feedback. This resulted in a concentration of engineering man-hours and allowed for agreed-upon prioritizing.• Enhanced bottom line revenue and attained 25% year-over-year growth by updating product pricing models and leading the team in the development of a bundle pricing strategy and quarterly dealer incentive program.

Irving, Texas Usa

During my tenure as the Director of Sales Operations for Americas (Canada to Argentina), I was accountable for: Serving as a leader within America geographic area working with all distributor, retail, and carrier teams; Developing a product portfolio for each sub-region by utilizing the global engineering team's support; Implementing a new product strategy for each sub-region, ensuring profitability of products from cradle to grave; Identifying all risks and opportunities associated with revenue generation of Sales Team; Establishing a virtual regional team spanning various time zones, from Sao Paulo to San Diego and directing team members on a daily basis.My signature achievements were the following:• Implemented Forecast Accuracy improvement program. The result was that the Americas Region had the highest forecast accuracy globally when compared to orders placed and on-time delivery of products.• Implemented a program to increase forecast accuracy to improve forecast accuracy in the Americas Region in terms of orders placed and product delivery on time.• Created a program to reduce the amount of excess and obsolete products in the market which reduced excess inventory value by 70 percent.• Generated and maintained partnerships with Microsoft and Amazon Stores. Resultant was that these two businesses agreed to carry the entire Nokia Accessories portfolio and manage the inventory.• Fostered and maintained relationships with Microsoft Stores and Amazon Stores. As a result, two organizations decided to carry and manage the full Nokia Accessories line.Additional ExperienceSenior Manager, Global Sourcing & Procurement, Nokia Mobile Phones Inc., Irving, Texas