Robert Dunavan Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

• In my current role as the Consultant (Sales/Operations) / E-Commerce, I was responsible for:Utilizing CRM and ERP Integration to provide fast, informed, and more personalized customer service; Overseeing rebate and.
• Conducted an eMarket Analysis that resulted in the introduction of new and/or enhanced products.
• Enhanced deliverables (data analytics) in cooperation with Core Business functions (Finance, Operations, Engineering, Quality).

Richardson, Texas USA

• In my last role as the Vice President of Global Sales Operations, I have finalized multiple tasks related to:Serving as the primary leader in all aspects of company growth, revenue generation, sales objectives.
• Created Dashboard within CRM to present graphical analysis on an hourly basis showing Opportunities, Orders, and Shipments against the target for each salesperson, resulting in tangible leading indicators that allowed.
• Established uniform working/reporting procedures for sales teams throughout Asia, Europe, North America, and South America to improve consistency of data collection and enhance analytics.
• Implemented CRM within Harman Professional Division. Extensive development and delivery of training. The key result was the capability to deliver a comprehensive overview of Sales Opportunity migration through to Order.
• Executed a customer relationship management system (CRM) inside Harman Professional Division and delivered extensive training and development to provide a thorough perspective of the Sales Opportunity migration process.
• Devised and deployed a global methodology for field sales teams to provide quality feedback. This resulted in a concentration of engineering man-hours and allowed for agreed-upon prioritizing.

Irving, Texas USA

• During my tenure as the Director of Sales Operations for Americas (Canada to Argentina), I was accountable for: Serving as a leader within America geographic area working with all distributor, retail, and carrier.
• Implemented Forecast Accuracy improvement program. The result was that the Americas Region had the highest forecast accuracy globally when compared to orders placed and on-time delivery of products.
• Implemented a program to increase forecast accuracy to improve forecast accuracy in the Americas Region in terms of orders placed and product delivery on time.
• Created a program to reduce the amount of excess and obsolete products in the market which reduced excess inventory value by 70 percent.
• Generated and maintained partnerships with Microsoft and Amazon Stores. Resultant was that these two businesses agreed to carry the entire Nokia Accessories portfolio and manage the inventory.
• Fostered and maintained relationships with Microsoft Stores and Amazon Stores. As a result, two organizations decided to carry and manage the full Nokia Accessories line.Additional ExperienceSenior Manager, Global.