• Administered and optimized the Jamf Pro environment, ensuring efficient device management and enhancing organizational security across the entire network.• Automated patch management and package distribution using complex Bash scripting within Jamf, reducing manual work-hours and improving system uptime.• Led the successful integration of Single Sign-On (SSO) and SCIM for multiple SaaS applications via Okta, streamlining user authentication and improving access management across the organization.• Played a pivotal role in bringing the organization into compliance with New York Department of Financial Services (NYDFS) regulations, fortifying the company’s regulatory posture and security standards.• Pursued multiple cost-saving initiatives by identifying and eliminating redundant SaaS platforms, while significantly reducing tech debt through automation of onboarding and offboarding processes.• Conducted quarterly SOX compliance user audit reviews, ensuring data integrity, accurate authorizations, and alignment with regulatory requirements.• Deployed Jamf Protect to safeguard endpoints, minimizing security vulnerabilities and seamlessly integrating with our SIEM tool, Rapid7, for enhanced threat monitoring.• Implemented Jamf Connect to streamline and secure user authentication, creating a unified and secure login experience for all users.• Integrated Apple Business Manager with Jamf, achieving a zero-touch deployment environment and fully automating the user onboarding process.• Enhanced the service desk portal within Atlassian, improving ticket resolution efficiency and boosting end-user satisfaction through improved self-service capabilities.• Developed and maintained comprehensive quick reference guides within Confluence, empowering users to troubleshoot and resolve common technical issues autonomously in collaboration with our externally contracted tier 1 IT support team.

• Provide hundreds of Emergent Connect’s clients with extensive remote training via TeamViewer on our proprietary software, Emergent Connect and Rapid Router. Provide continued tier II support in daily operations.• Responsible for all internal IT needs, such as all internal software and hardware issues, Windows servers, networks, security, AWS Workspace management, and first response Viztek iRay panel support.• Assisted with the setup and configuration of Azure AD to Active Directory and Zoho with the purpose of creating a SSO authentication environment for the company.• Oversaw e-mail server migrations from Mail-in-a-Box to GSuite, solving multiple HIPAA compliance concerns over encrypted e-mails, providing better protection against spam and phishing, and minimizing cost by converting unnecessary inboxes to aliases.• Revamped and streamlined the on-boarding and off-boarding process by creating a uniform data collection workflow utilized by all departments and using an automated canned response system to ensure processes were followed in a centralized fashion.• Assisted with the rollout of AWS Workspace to over one hundred employees as a direct and immediate response to the COVID-19 pandemic, in under two weeks.• Configured and distributed over one hundred computers to company employees in-person across three sites, utilizing GPO and ManageEngine MDM to automate endstation imaging, as a more sustainable long-term work from home solution to COVID.

• Researched, implemented, and supported various new systems throughout tenure - such as ITarian, ZenDesk, DialPad, Chocolatey, and RapidRad.• Used Windows PowerShell to automate workstation imaging process and monitor workstation activity.• Optimized existing resources to automate daily tasks, such as streamlining the scanning, parsing, and uploading of paperwork, engineering more effective, reliable methods for wireless connectivity between digital iRay panels and laptops, and automating on-boarding and off-boarding of user accounts through single sign on integrations.• Trained newer assistants on all duties within their scope of work, ensured learned duties are optimally performed.• Worked day to day in a call center environment, answering calls ranging from basic IT support, to answering clinical questions from customers and facilities, to diagnosing any issues with our radiology technologists’ equipment, to anything electronics related.

• Determined the goals of the business in deploying monitoring and management infrastructure; translated business requirements into technical design elements.• Set up and maintained a Synology Diskstation NAS to consolidate cloud backups to Dropbox on one device and allow for a centralized scan folder for all staff.• Led the transition to paperless, by reeducating staff on the necessary workflow, utilizing fileserver to capture all documents, and investing in digital solutions such as DocuSign and Bill4Time to replace traditional methods.• To this day, retained as an advisor on all technology on an as-needed basis.

• Upkept a maintenance calendar for clients to ensure customers’ equipment maintained satisfactory performance. • Diagnosed and supported all PC issues for customers in-person, over phone, or over a remote connection. • Performed basic search engine optimization duties as needed for our web team through various social media platforms.

• Provided tier 1 PC and peripheral technical support at multiple sites over phone, IM, and e-mail.• Assisted with testing and installation of department-wide applications and security programs.• Created and edited service manuals for use by IT associates.• Created easy-to-understand troubleshooting flowcharts for store equipment, such as ATMs, point-of-sale systems, and DVR security camera systems.