Robert J. Dzurko Email & Phone Number

Plainfield, Illinois, United States

Plainfield

Bloomingdale, Illinois

Assist Executive Director in the hiring, training, coaching, and reviewing performance of sites and site coordinators regarding operations management, leadership team-building and performance. Administer and manage daily and weekly reporting of several individual sites per State of Illinois procedures. Project Manager of business technology projects.

Translated business needs and rules into business requirements through requirements gathering, documentation, and management. Developed and executed use cases and test plans. Produced clear and concise project, process, and technical documentation. Worked professionally with internal customers and external vendors to resolve difficult and conflicting.

• Planned and administered budget including $27.7 million annual box office revenues; $10 million concession sales; $4 million payroll; $1 million capital expenses; $400,000 maintenance and repair; $1.5 million supplies.
• Recruited, trained, counseled and reviewed performance of over 60 managed directors and managers regarding operations management, marketing, and advertising, security, customer service and complaint resolution.

• Hired, deployed and trained over 25 regional managers in management techniques and operating procedures and systems. Facilitated courses in customer satisfaction, meeting effectiveness, security and safety, cash.
• Provided each associate with training and development in safety, productivity and accuracy.
• Prioritized daily workload and staffed accordingly for maximum flow of material from receiving.
• Ability to communicate with operations staff for the purpose of relating system malfunctions, coding and retrieving data.
• Provides first level troubleshooting of business applications for Help Desk.
• Maintained data and prepared custom reports for internal and customer use.