Robert Bailey Email & Phone Number

Houston, Texas, United States

I’m happy to share that I’m starting a new position as Manager Business Support at NPK!

The Woodlands, TX, US

• Negotiate customer service standards and service level agreements to ensure the delivery of timely and efficient customer service
• Contribute to improving customer support by improving response time to queries and complaints
• Monitor and analyze the performance of Service Desk activities and documented resolutions, identify problem areas, and deliver solutions to enhance the quality of service and to prevent future problems
• Continually monitor and research emerging trends, products, services, protocols, and standards in support of service desk technology procurement and development efforts
• Follows up with departments leaders to identify areas for improvement
• Provides guidance, support, and coaching to service desk supervisors and staff

Working on my certifications

Houston, US

• Develop standards and processes to efficiently deploy solutions that satisfy business requirements
• Partner with stakeholders to understand and document business requirements. Translate business requirements into technical specifications and project plans to enable efficient development and satisfy audit requirements.
• Provide timely communication and status to stakeholders at key milestones defined in project plans
• Manage development team to comply with SOPs and ensure solutions are delivered on time and within budget
• Facilitate user acceptance testing to ensure zero defects before applications are put into production
• Lead regular meetings with stakeholders to determine if applications and processes are providing optimal solutions for current and anticipated future business requirements

The Woodlands, TX, US

• Planned, developed, and delivered custom applications, web sites and SharePoint utilizing best practices.
• Collaborated with business and marketing teams to drive brand development.
• Developed standards and processes to efficiently deploy solutions that satisfy business requirements.
• Partner with stakeholders to translate technical specifications into detailed product requirements to enable efficient development and satisfy audit requirements for application integrity, segregation of duties and.
• Collaborate with stakeholders to prioritize new development requests to maximize business benefit.
• Led bi-weekly Scrum planning meetings to develop team strategies and define project goals

US

Started out as a Visual Basic programmer and worked my way up to the General/Project Manager, IT, and post-production editor.