• Heward Motor Company, LLC is a standard registered and licensed towing truck company that is based Holbrook, Arizona. • Provide essential services to the United States economy by moving broken down, improperly parked, impounded, or otherwise indisposed motor vehicles away from the road to avoid obstruction of free flow traffic, towing light, medium or heavy (Semi) motor vehicles over short and long distances. • Services and operations center around highways in and around Arizona, Utah, Colorado, and New Mexico. • Secured all the relevant license and permits to operate throughout the United States. • Ensure that we abide by the rules and regulations guiding the automobile towing industry. • Focused that our clients’ overall best interest always comes first, and everything we do is guided by our values and professional ethics. • Implemented standard structures and processes that will enable us meet and surpass our business goals and stay highly competitive in the industry. • Ensure that our customers and potential customers will get quality services at competitive rates when they hire our services. • Require that we go the extra mile to ensure the safety of vehicles under our care and our customers get value for their money. • Our goal is to provide excellent towing truck service to our customers, and we pride ourselves on the integrity and competence of our company and our employees. • Ensure that all our deliveries are on time, and we surpass the expectations of our customers.

• Fostered positive employee relations where employees were motivated to engage in all facets of the business.• Worked in partnership with HR to train, develop, and mentor direct reports and high potential employees.• Nurtured/implemented Lean/Continuous Improvement methodology and formal problem-solving techniques to improve performance.• Used a data-driven approach in managing the operating budget to control expenditures and variances and enhance overall performance.• Drove the plant Capital Planning process to ensuring that Operational needs are identified in the annual CAPEX plan.• Established clear goals and objectives (KPI’s and Work Plans). Monitored and measured performance to plan and delivered timely, objective, and actionable feedback on performance to plan. • Ensured products are delivered on-time and met all customer expectations regarding quality and performance.• Worked proactively and effectively with functional counterparts to ensure overall organizational success.• Directly and indirectly engaged with customers to understand requirements and expectations.• Managed the business to achieve/exceed agreed-upon growth, revenue, and operating income objectives.

US Regional Hub Operations Manager - North America/ Country Leader - MexicoPlant Manager, Nogales Mexico/Nogales ArizonaContinuous Improvement Manager, North America/MexicoProduction/Materials/Shipping/Receiving SupervisorProduction Team LeaderProduction A TechConsistently promoted over 19-year tenure with company because of ability to align team vision with overall organizational goals to create sustained success. Expert level experience in production, operations, safety, quality control, regulatory compliance, customer service, and leading teams. Global and domestic understanding of business operations that creates synergies, efficiencies, and how to scale operations to outpace forecasting.• Orchestrated the full $65M operation of the Product Company/ Regional Service Technology Centers (STC) for the Americas in accordance with the principles of SQDC (Safety, Quality, Delivery, Cost) from design for service, decontamination, assembly, delivery, and technical warranty support.• Reduced warranty costs to reflect less than 2% of sales by reimagining warranty policy structure.• Built a $1M Service Technology Centre to support key customers in Portland, OR.• Led the relocation of the Strongsville, OH Service Technology Center to a larger facility in Glenwillow, OH by developing a strategic transition plan minimizing employee impact and maximizing efficiency.• Created a Production Prioritization Application (Lean - Controlled Push Application) to assist flexibility in demand planning, allocation, and expediting to meet our customers' immediate needs.• Increased operational efficiency by 40% by modernizing processes to reflect organizational needs.• Forecasted demand increases, coordinated production operations, provided sound market analysis and demand response by developing a capacity model.