As an IT Professional, I have a successful track of delivering customized IT solutions. 10 Years Experience in Information Technology Been the lead within an IT group to providing technical support to end users Provided support and training for users' software and hardwareInvestigated and resolved software and hardware problems working with other IT staff members as neededConfigured and installed PCs, printers, routers, switches and servers.Ensured documentation of hardware and software assets was maintained and helped develop a method to maintain a repair historyPerformed regular maintenance on PCs and printers (including laser printers) to prevent problems from occurringHave performed every essential function listed in the job description Supported logistics in installation of new systems, including of cabling and phonesDeveloped and maintained several small business web sitesEnhanced Security using back up and disaster recovery plansExcellent ability to communicate with end usersPlanned and designed Computer Lab upgrades and installation.Have been first point of contact within the IT group to providing technical support to end users in several business and professional settings.Configured, repaired and installed PCs and printers, including laser printers.Tested software upgrades, operating system patches and operating systems prior to company wide deployment .Excellent PC skills utilizing several software platformsTop notch interpersonal, written and verbal communication skills and an excellent ability to build and maintain good rapport with end users and other clients as well as handle situations with confidence, tact and resourcefulness.Ability to work well under pressure and meet critical deadlines.Understands to concept of being a good team playerFamiliar with several Six Sigma strategies.Specialties: Associate of Applied Science Networking SpecialtyIVY TECH Fort Wayne, INAssociate of Applied Science PC Repair SpecialtyIVY TECH IVY TECH Fort Wayne, INAssociate of Applied Science Web Design SpecialtyIVY TECH IVY TECH Fort Wayne, INAssociate of Applied Science Information Security SpecialtyIVY TECH IVY TECH Fort Wayne, IN (9/2009)