Robert Ehinger Email & Phone Number

Huntington, Fort Wayne And Muncie, In

Field Service Desktop Support Technician/ Computer Science Corporation / Huntington, Fort Wayne and Muncie, IN / 2010-Present Provide PC and network support to multiple sites including UTEC, AON. Automated Logic and Global Growth Properties Manage ticket load priorities among all sites based on customer requirements and production schedules Installed new equipment as needed and through refresh projects Racked and installed new network equipment including switches, routers and firewalls Managed and maintained PBX phone system (Huntington) Racked and updated new servers and SANS equipment (Huntington) Punched down new network connections Reconfigured wireless access points  Worked with end users of various abilities helping them learn new technologies and alleviating their fears Used Remedy, TWOS and SNOW ticketing systemsKey Contributions: Diagnosed/repaired critical issues causing backup failure;  removed from service PC that no longer functioned as expected Contributed to the successful migration from Server 2003 to Server 2008 and then to Server 2012 (Huntington) Contributed to the successful migration from Windows XP to Windows 7 at all locations Managed the successful and on time refresh of production floor computers past 3 years Managed the successful and on time refresh of laptop computers for VIPs, engineers, HR and Finance Solved several Kronos issues for all UTEC sites Managed the successful migration from McAfee Antivirus to Symantec Antivirus Solve the pressing problem of installing Symantec on Windows XP embedded version

Manage and maintain school wide network encompassing 2 buildings accessing the same domain. Use active directory to set profiles and permissions for all teachers, staff members and students. Implement security processes and procedures ensuring network is protected from external and internal threats. Repair and rebuilt PCs and network.Key Contributions:Diagnosed/repaired critical issues causing network failure; identified/repaired computer/network configuration issues.Repaired several lab-based and laptop PCs and managed redesign and upgrade of computer lab.Setup wireless access for teachers and staff.Enhanced and upgraded network security.

Manage network and maintain intranet and Internet access. Key Contributions:Rebuilt web site and trained employees to maintain and update company site to reflect sale of various listed items.Setup file and printer sharing for 6-networked computers and set up/managed remote connections.Managed firewall settings to allow sharing of necessary applications.

Assisting in the administration and maintenance of network, PC, and platform operating systems, including MS-Windows, Linux, and firewall management.Monitoring the performance of current systems & networking software, protocols, and standards including TCP/IP, CISCO, Wi-Fi, Wireless, IP Telephony, LAN, WAN, FDDI.Managing the configuration of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.

Provide remote/onsite support for users, including LAN/WAN products and applications unique to individual users. Train users to successfully access new operating systems and applications.Key Contributions:Identified and addressed networking and remote connection issuesSet up remote desktop access (field & onsite) and trained Analyzed logistics and created centralized staging area for logistics of new equipment: reduced set up time over 40%.

Associate Of Applied Science, Information Technology

Information Security Specialty

Associate Of Applied Science, Information Technology

Web Design Specialty

Associate Of Applied Science, Information Technology

PC Repair Specialty

Associate Of Applied Science, Information Technology

Networking Specialty