Robert (Bob) Ehlers Email & Phone Number

Oakville, On, Ca

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Provides program and project management, risk management and business continuity consulting services. o Business Continuity, Disaster Recovery and Pandemic planningo Project and Program Leadership • Business and technology liaison • Executive level presentations • Vendor liaison and management • Team leadership • Change management • Improvement of organizational project management competencieso Business Process Improvemento Process, Policies & Procedures design & implementation

Implementation of a Contact Center (CCaaS) system with integration to the Pension Admin System.

Consulting with IT Security Risk and Governance with updates to HOOPP’s Business Continuity Management Program.

Project Manager leading strategic projects to deliver enhanced services for HOOPP clients.• Merger of single employer pension plans into a multi-employer plan• Implementation of secure web portals for members and employers• Data collection, validation, remittance and reconciliation modules for portals• Transition of call centre to new vendors and integration with pension systems; DR failover testing with telecom service providers • Integration of mass communications with email marketing system• Implementation of content management system with web portals

Led a Business Impact Analysis to identify key enterprise risks, developed the corporate recovery strategy, and designed and authored the Business Continuity and Pandemic Plans.

Design and implementation of an enterprise business continuity program (BCP) and crisis management plan. • Design the Business Impact Assessment process to identify business recovery requirements• Development of recovery and crisis management strategies for the selection and build-out of the BCP staff recovery site• Investigation and evaluation co-location options for the primary data-center. • Chairman of the Executive BCP Steering Committee and BCP program manager, I was the liaison between Information Technology and the business for BCP/DR initiatives.

Chief of Staff for the Canada Business Head; member of the Operations Management Committee; responsible for Canada Projects, Programs and Project Portfolio reporting.• Directed key projects including systems and technology conversions• Consolidated operational processes and systems of four acquired companies. • Resolved system entitlement and information security corporate audit issues. • Addressed corporate audit issue with the establishment of an enhanced consolidated BCP program. • Consolidated core processing systems as mandated by O.C.C. Reduced applicable system support costs by 60%.

• Chaired, documented and managed outsourced clearing services conversion. • Developed and implemented bank business continuity and disaster recovery policies and procedures for the corporate bank; defined expansion requirements for dedicated disaster recovery site, negotiated contract extension.• Established the Y2K program office; responsible for all Citigroup Canada businesses.

Ba - Bachelor Of Arts, Administrative & Commercial Studies

Project Management Professional

Project Management Certificate Program