Robert Hope Email & Phone Number

Charlotte, North Carolina, United States

* Led domestic and international teams responsible for the governance and execution of risk and control management programs, reporting and analytics. * Led Risk and Control Self-Assessment (RCSA) efforts to identify material risks and to ensure appropriate control coverage. * Served on business level committee to provide support for end-to-end execution of risk and control identification and assessment program. * Developed and executed enterprise risk management programs, developed and reported on risk exposures and control performance, and built and executed related governing practices. * Designed, operationalized, and reported on inventory of risk metrics to inform risk profiles and to monitor the health of the control environment. * Built and managed governance forums to highlight risk and control themes, trends and emerging issues, to manage escalations and to prioritize key activities and team resources.* Served as a key executive advocate for promoting a strong risk and control culture during transformational change at Wells Fargo. * Managed execution of key activities for addressing regulatory actions.

Charlotte, North Carolina Area

* Served as the Head of the Sales Practices Risk Management function with global responsibilities to develop, implement and drive a sustainable enterprise program to address regulatory findings for Wells Fargo.* Conducted root cause analysis to identify and address drivers for sales practices violations in the Retail Bank and presented findings to operating committee and the Board. * Established sales practice reporting to identify trends and ensure appropriate level of oversight of front-line businesses. * Built and executed newly established enterprise-wide sales practices programs and policies through the coordination and collaboration of the three lines of defense. * Led risk management related strategies, prioritized program activities and coordinated execution activities to ensure timely and accurate delivery for addressing regulatory actions. * Designed, implemented and managed strategies, programs, policies and controls for ensuring appropriate oversight and governance of sales practice risk. * Provided insight and thought capital to operating committee on sales practice risks, control environment and emerging trends.

Mclean, Va

Enterprise Risk Management (ERM) - Led efforts to create, strengthen, and implement enterprise-wide risk management practices. * Led enterprise approach for identifying, assessing, and reporting Capital One’s risk profile.* Managed efforts to assess and strengthen international risk management practices, established risk appetite metrics and reporting, and drove adoption and alignment with the company’s risk framework. * Oversaw Capital One’s comprehensive approach to all new marketing and product introductions.* Served as the risk management liaison responsible for consolidated risk oversight on all due diligence and integration activities for Capital One’s merger, acquisitions and investment deals. * Managed efforts to assess and redesign enterprise-wide first line monitoring, escalation, and reporting practices.Operational Risk Management (ORM) – Led efforts to build out and enhance Capital One’s Operational Risk Management function to address Basel’s Advanced Management Approaches (AMA) requirements* Partnered with key stakeholders across the enterprise to establish and implement an ORM program that met regulatory requirements.* Designed ORM’s second line of defense and Basel II framework and methodology, including the development of the Risk and Control Self Assessment (RCSA), Scenario Analysis and Key Risk Indicator programs.* Assisted in the development of the senior executive Operational Risk Committee oversight structure and framework for the enterprise. * Managed operational risk activities related to regulatory commitments, exams, and the integration of ING Direct and HSBC.

Charlotte, North Carolina Area

Responsible for leading the management and execution of compliance related activities across Market Risk, Counterparty Credit Risk, Operational Risk and Credit Risk.* Established routines, engaged senior leaders and provided information to manage and maintain focus on key risks facing the company. * Drove compliance activities in support of important bank wide priorities and key risks associated with Counterparty Credit Risk and Operational Risk.* Assembled and led a cross functional team to deliver an accelerated assessment of current capabilities in advance of regulatory exam.* Served as the liason between regulatory agencies and the Bank on regulatory responses, issue remediation and exam management. * Managed the Bank's response to the Senior Supervisory Group's 192 recommendations.

Charlotte, North Carolina Area

Responsible for managing $40 Billion deposit portfolio for Small Business Segment and achieving a target of $1.2 Billion in Net Interest Income (NII). Additional responsibility included the management of the $130 Billion Money Market Savings (MMS) portfolio for Bank of America. * Managed the creation and execution of balance build programs for DDA, MMS and CD products that delivered $1.5B in balance growth for the Small Business Segment.* Led pricing and spread management decisions for Small Business MMS portfolio.* Developed, executed and managed acquisition, deepening and retention activities to improve customer experience, balance and NII growth.* Managed deposit portion of P&L and led balance routines across franchise.

Charlotte, North Carolina Area

Emerging Payments and Process Engineer Work - Responsible for driving stability and consistency across image and electronic related infrastructure. Enhanced team's execution capabilities through the management of key relationships and alignment of support partners and vendors. * Collaborated with busines partners to drive enterprise-wide value proposition and business case development. * Led successful turnaround of “Command & Control’s” monitoring capabilities for image related payments and deposits. * Led transformational effort to define business unit's operating model and develop a "roadmap" for achieving $132 Million in cost savings. Strategic Development Work - led strategic planning effort to develop, evaluate and execute major strategic initiatives within the Service & Fulfillment Operations (SFO) business unit to improve operating leverage, cost efficiencies and customer delight. Collaborated with business partners and SFO council to drive integration and alignment across strategic plans.* Defined capabilities required to achieve the strategic plan and partnered with various business units to develop implementation strategies.* Developed approach for "operationalizing the strategy" by aligning $100 Million change portfolio to strategic drivers.* Collaborated with communications team to develop and deploy "strategic messaging" and marketing collateral for a 17,000 person organization.

Charlotte, North Carolina Area

Master Black Belt responsible for leading the integration and improvement efforts across the ATM channel, Transportation and Logistics and Enterprise Cash Management business units. Played a critical role in shaping and managing multiple enterprise wide efforts to achieve financial, performance and customer goals. * Led improvement efforts to improve performance across 17,000 ATM's.* Played critical role in strategic effort for optimizing cash inventory across all Banking Center and ATM end points.* Developed governance structure to identify, manage, and deploy resources targeting improvement efforts.

Washington D.C. Metro Area

Member of the Pace! Group, a global, cross-competency, cross-industry specialty practice recognized as the premier business architects within Andersen Consulting. Fortune 100 Global Pharmaceutical Company -* Developed and led a change program that delivered results in excess of $700MM.* Developed operating strategy to institute new business capability and designed solution to support overall strategic objectives and goals.* Developed portfolio management solution focused on optimizing resource and workload prioritization schedules.

Rockville, Maryland

Master Black Belt who was responsible for Six Sigma deployment throughout GE Capital Information Technology Solutions (GECITS). Played a critical role integrating newly acquired companies into GE Capital. Designed solutions targeting substantial cost savings while enhancing customer relationships. Led project teams to identify areas for improvement in operational, financial, human resource and inventory management business functions. Developed a detailed approach to enhance core processes, key performance indicators, operational targets and a monitoring system to measure performance.

Washington D.C. Metro Area

Leveraged knowledge of best practices to define and create capabilities to support new and existing business models. Extensively led and supported various Business Process Reengineering (BPR) efforts and supported the development of the BPR speciality practice. On one engagement, team was presented award for excellence by client personnel.