Robert Eisenstein Email & Phone Number

Us

* Direct Global operations for a firm that provides IT management services * Supervise a 15-member Active Directory Migration Group for a large-scale Global project. * Direct a team of 14 engineers in merging the infrastructure two large nationwide firms. * Lead a 3-continent IT forum with my teams to discuss all open issues and ongoing projects. * Manage an AI back end that provides proactive decision-making and project forecasting. * Manage Support of both internal and external customers.

Us

* Directed Support operations for a firm that provides IT management services * Directed remote teams of Technical Support Reps located across North America and India. * Built and managed a new remote team (Canada) after submitting an RFP and accepting their bid. * Created a daily rotation for each team member, with accountability for each support channel.

Toronto, On, Ca

* Worked onsite for Thomson Reuters, a client of HomeRun Homes. * Directed a 20-member Support Team during a 24/7 Global E-mail Migration of 20,000+ Users. * Generated Metrics on Calls, Tickets, and Live Chats, and used this data for staffing adjustments. * Trained, coached, and mentored new hires, and wrote up/terminated poorly performing staff.

Us

* Founded and Led a Technology Services firm that focused on Realtors and Real Estate Investors. * Created the Corporate Website and Blog, and developed the Social Media Marketing Plan. * Implemented and Configured the Merchant Account, the Payment Gateway, and PCI-DSS compliance. * Developed and executed ongoing support contracts for client infrastructure projects.

London, England, Gb

* Supervised a team of Network Engineers for a $15-Billion Advertising company. * Developed and implemented a Windows 2000 deployment strategy for 21 satellite offices. * Configured Cisco Routers and coordinated the circuit testing and cutover of 55 Radio & TV Stations. * Created and executed an infrastructure consolidation, and implemented a new CheckPoint Firewall.

New York, Ny, Us

* Managed and Upgraded the Network Infrastructure for an international Investment Bank. * Led a project to inter connect the New York and London offices via IMS over a VPN. * Managed the daily IT procedures, such as Backups, Domain Accounts, and Server Administration.

Us

* Provided Technical Support to Global Employees for a multinational Investment Bank. * Supervised a team responsible for the end-to-end rollout of new banking software. * Built new servers and workstations. Assisted users in troubleshooting issues, remotely and in person.

New York, Ny, Us

* Coordinate the schedules of the software and systems engineers of a growing Integrator/VAR * Assist the engineers with in-house server builds and software installs.

Bba Finance, Finance And Economics

Regents Diploma, Business