Providing the Rio Grande Valley’s underserved communities with high speed FTTH (fiber to the home) internet and phone services. Ensuring there is a value added service with the best customer experience is what we here at VexusFiber strive to give our customers.

Fiber, Wireless and Cloud solutions expert providing internet and voice solutions to businesses and families of all sizes. Identifying needs, uncovering pain points and providing the best overall customer experience. Creating sales and marketing plans to help uncover new leads and develop new revenue streams while building strong relationships to help facilitate growth and maintain a solid healthy revenue generating business. Assisting the GigabitFiber team in all aspects of our operations continuing my growth as a leader in the Telecommunications industry.

Improved quota attainment by assisting Account Executives with prospect evaluations and qualifications for Residential and Enterprise level customers.• Enhanced customer experience by building rapport and recommending the best solution, if any, to customers for potential cost reductions and process improvements while adding revenue to meet company needs.• Maximized workflow efficiency by providing training and product support to other members of the Sales, Customer Service and Operational teams.• Maintained vital customer accounts by astute contract review with Account Managers and implementing new solutions and contract renewals.• Increased our product offering by staying up to date with evolving Fiber, Wireless and Cloud based technologies by attending conferences, local events, case studies and product trainings.• Increased installation times by developing and writing technical documentation for products and providing end-user trainingWorked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Installed wiring, cabling and devices to establish, repair and improve network operations for data, voice, security and surveillance systems to include data rack alarm installations.• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.• Configured hardware devices and software settings.• Trained team members and users in newly implemented integrated services.• Created and updated technical documentation for network installations and changes to existing installations.• Handled multiple simultaneous projects and tasks to ensure high quality and timely delivery.

Installed, configured, setup and repaired wireless PtP and PtMP devices and system components.• Maintained a safe work environment while working both indoor and outdoors in all weather conditions, to include roofs, ladders and while driving.• Improved truck rolls and rate of resolved trouble tickets by implementing new grounding techniques to the standard installation procedures.• Demonstrated leadership by making improvements to work processes and helping to train others.• Prioritized and organized tasks to efficiently accomplish service calls and trouble tickets during normal and after-hour deployments.• Provided excellent service and attention to customers when face-toface or through phone conversations

Improved operational efficiencies by managing work requests, new orders, trouble calls and changes while coordinating logistics to verify service dates and inventory.• Improved customer satisfaction ratings by efficiently resolving technical, on-site and account issues alongside technicians.• Provided effective installations and repairs along with demonstrations of Time Warner Cable's voice, data and video systems so that customers understood how to use each feature.