- Partner with Account Executives to identify prospects’ key pain points and strategize how to paint a powerful picture of TaskRay’s value- Support prospects during their trial, enabling prospects to achieve their goals, while training/coaching users of the platform and handling objections- Responsible for building proof of concepts in a TaskRay demo environment on strategic deals and navigate complex, technical deal cycles- Play a key, hands-on role in continuously improving existing processes for demos and customer trials based on customer verticals - Oversee support tickets submitted by assigned customer accounts and working closely with the Support team on resolving reported issues; working closely with the Development team on escalated issues- Partner with Account, Customer Success, and Implementation managers to establish strong relationships with clients and to provide a cohesive customer experience- Work with paid support customers to gain a deep understanding of unique product implementations, help customers envision ideal sustainable solutions for long-term success- Serve as the trusted technical advisor for clients to help identify key technical strategies and opportunities for growth, recommended scalable solutions to streamline business processes - Provide customers technical guidance with clarity on best practices, resolving issues, optimizing customizations while implementing product and new product features - Manage paid support client projects and services on assigned accounts, including leading technical calls, preparing materials, and sometimes aligning/supporting the customer’s Salesforce SI - Act as a liaison between the Product, Development, Support, Implementation, and Customer Success teams to drive TaskRay/Salesforce implementations

- Worked with paid support customers to gain a deep understanding of unique product implementations, help customers envision ideal sustainable solutions for long-term success- Served as the trusted technical advisor for clients to help identify key technical strategies and opportunities for growth, recommended scalable solutions to streamline business processes - Provided customers technical guidance with clarity on best practices, resolving issues, optimizing customizations while implementing product and new product features - Managed paid support client projects and services on assigned accounts, including leading technical calls, preparing materials, and sometimes aligning/supporting the customer’s Salesforce SI - Acted as a liaison between the Product, Development, Support, Implementation, and Customer Success teams to drive TaskRay/Salesforce implementations

- Identified and implemented industry leading best practices in Customer Implementation to createand facilitate the delivery of onboarding programs and materials- Owned the implementation process by learning customer’s expectations and needs to ensure asuccessful long-term partnership contributing to company, department, and team goals- Served as customer’s primary implementation specialist by managing customer expectations,dependencies, and deliverables throughout the onboarding process- Partnered with Account Executives to facilitate a smooth transition from Sales to Implementation toCustomer Success while ensuring key milestones are met on time and within scope- Provided product feedback on how TaskRay can speed up time to go-live, shared customer feedbackfor process improvements, and collaborated with internal teams to support objectives

- Proactive in watching tickets enter the queue, juggle multiple priorities, prioritize, communicate via multiple channels & maintain accurate ticket information- Communicated bugs to the Development team, test new releases, advocate our customer’s priorities internally within TaskRay, & serve as an escalation point of contact for product & service issues- Recognized & understood new features/releases in our products & in Salesforce, Updated best practice knowledge base & blog posts, contributed content to the TaskRay support community- Partnered with Account Management team to assist client needs, provide troubleshooting & solutions to ensure ongoing customer engagement, promptly respond to customer needs via Zendesk

- Built account plans by researching accounts and prospects to identify key influencers/decision makers- Created targeted sequences through cold-calling, email personalization & messaging through social media to schedule meetings for qualification- Represented ManagedMethods at educational technology conferences around the country, grow brand awareness by speaking & networking with technology directors, chief technology officers, & key decision makers- Collaborated with Field Sales reps to game plan and strategically attack targeted accounts- Qualified interested candidates based on a certain criterion to schedule appointments/demos for Field Sales reps

- Wrote relevant blog posts to increase website traffic and engagement about new product offerings- Developed IMC launch plan for new versions of software- Searched for potential leads for the business and offered white-label software versions - Redesigned website using WordPress and other coding methods; utilized google AdWords & SEO

- Managed Hungry Buffs Instagram account; posted promotional pictures, advertisements, and event info & increased following by over 16%- Worked campus and other events in the Boulder metropolitan area; gave out coupons, free food, and other promotional items

- Tested and validated different advertisement designs to find the best formats for converting leads- Managed social ad campaigns for B2B customers to increase brand awareness using closed loop account-based marketing