• Awarded 7 RAVE peer to peer awards for exemplifying Living Ardent Mills Core Values• Using SQL Server Integrated 4000 SharePoint Customer and Vendor changes into Microsoft Great Plains (an accuracy of 99%)• Checked and Validated the accuracy of all 11315 Accounts Payable Vendor and 15050 Account Receivable Customer records during Ardent Mills Enterprise Resource Planning transition from Great Plains to Microsoft Dynamics 365• Processed with an Accuracy Rate of 99% 9700 Customer, MRO Parts, and Vendor user submitted requests involving over 25,000 records through email, instant message, Service Now tickets, and SharePoint • Provided effective solutions using MS Excel, MS Teams, and Power BI for diagnosed weaknesses to improve accuracy and prevent fraud by becoming an SME on Ardent Mills Customer, MRO Parts, and Vendor processes on building, submitting and validating records.• Improved the accuracy of Ardent Mills Master Data by proactively completing, updating, and validating over 36,000 records from Customer, MRO Parts and Vendor sections in Dynamics 365 that had been incomplete or unfinished from previous file and data integrations

• Decreased by 16.7% YoY combined install and repair average time to completion percentage in Arkansas from 2019 to 2020 using varying data visualizations to leadership & peers to provide visibility on install & repair backlog• Used Microsoft SQL and Access to clean and enhance existing daily existing reports to provide more concise real time workload information to field managers for more efficient resource allocation• Dropped by 39.6% repair ticket average time to completion over 6 months for Virginia from 67.6 hours in August 2020 to 40.8 hours in January 2021 through effective ownership of capacity planning through concise reporting and use of overtime recommendations, closing of capacity streams, and effective relocations of available resources• Designed and implemented an enhanced outage detection and pattern analysis report using Data Analysis techniques and Microsoft Access, improving the efficiency of identifying outages and recognizing patterns for better decision-making.• Improved by 24% YoY repair ticket average time to completion in Arkansas and Mississippi of 62.2 hours in 2019 to 47.1 hours in 2020 using accurate reporting, strategic relocations and recommendations for overtime and weekend techs

• Researched and reclassified Project and Vendor reconciliation report to make sure all records successfully parsed by project, vendor, and accounting codes involving over 5,000 invoices. • Assisted team in updating quarterly Budget forecasting and modeling report including budget forecast reporting and modeling to ensure accuracy for 2018 second quarter forecast• Successful migration and testing of 12,000 records from legacy 2012 SharePoint website to more efficient 2016 version. • Redesigned monthly $12M detailed revenue and expense reconciliation report to break down initiatives more effectively by project, business unit, contract number, subcategory, accrual vs actual revenue, type of resource and accounting code (GLID)

Acquired Trust Level clearance for GSA contracting, ensuring compliance with federal contracting requirementsReceived two interval awards for helping complete initial phase of new GSA Request for proposal to provided internet services Attained monthly accuracy rate of 99.99% for $1.6M invoice that covered federal government internet services nationwideResponsible for resolving billing and pricing errors with appropriate internal and external customers

• Monthly Platinum Award winner for May, June, Sep, Oct 2011 based on Productivity and Quality Assurance scores among peers• Applied and processed over 72,000 payments, including checks, money orders, Procure to Pay (P2P) and credit card transactions, as well as refunds, within the Dish ERP system and reconciled them with bank account records• Validated daily multimillion dollar General Ledger MS Excel reconciliation report that reconciled and identified all variances for CSG revenue streams with banks and third-party vendors• Prepared and delivered financial forecasting and analysis reports to management, utilizing advanced financial modeling techniques in MS Excel, Dish ERP systems, Oracle, and visual presentations in PowerPoint and Visio to support strategic decision-making• Developed and implemented a daily Oracle SQL query to identify customer refunds that fell outside of standard business rules. This proactive approach enabled prompt corrections, preventing potential escalations, and ensuring compliance with company policies.• Coordinated a $10M month-end chargeback reconciliation report project that balanced between Dish ERP, bank, and vendors for month end and year end ledger closing • Enhanced efficiency by using one MS Access database to combine the functionality of sixteen daily team updated MS Excel reports.