Robert Emigh Email & Phone Number

Asheville, North Carolina, United States

Raleigh-Durham, North Carolina Area

Manage and support EPA remote access solutions.

Updating and creating RSA profiles.Issuing RSA tokens.Providing Tier 3 technical support for F5 Remote Access.

Install accounting PC's at Harris Teeter locations.De-install printers at Harris Teeter locations.

Performed PC and Printer deployment for CSC at the US Environmental Protection Agency.

• I replaced IBM Point of Sale hardware, including hand scanners, and then would troubleshoot the systems until they were fully functional.• I replaced IBM servers on-site, coordinating with an off-site partner that did the data transfers. Once replaced I would troubleshoot the server and cash registers until all were fully functional.• I replaced network printers, then would troubleshoot the printer and network until all were fully functional.• All duties were done on an on call basis, with no on-site supervision.

• I imaged Windows XP to an image server, using Symantec Ghost, and then would transplant the image onto new systems. I would then do a remote transfer of user data from the user’s active system to the new system. After all important user data was transferred I would go on-site and replace the computer and install any additional software that they supplied.• Using HEAT Help Desk I responded to Tier 3 Help Desk referrals. I would then troubleshoot either remotely or on-site as required. These referrals ranged from USB hub installations, malware removal, to network printer troubleshooting.

Associates, Information System Security

Certification, Gsec, Giac Security Essentials Certification