Bob Orlando Email & Phone Number

Greater Boston Area

West Bridgewater, Ma

Managed multiple structured cabling projects of various size and scope, estimated new proposals, created budgets, analyzed vendor pricing, procured job materials, managed field technicians, established timelines, met customer expectations and delivered a quality project on time and within budget.

Mansfield, Ma

Lead customers through the order and delivery processes. Resolved customer issues, tracked orders, tracked shipments, and solved problems. Worked with logistics team, distribution centers, and freight carriers to ensure deliveries were made on time.

Northborough, Ma

Provided customer support. Set-up new accounts, negotiated payment plans and collections, processed field orders, and resolved billing discrepancies. Monitored outages and communicated status updates to customers.

Warwick, Ri

Installed telecommunications equipment and cable in over 900 subscriber homes and businesses, ensured that customers were satisfied with their purchases. Demonstrated products and communicated value added upgrades. Responded to trouble tickets, repaired cable and equipment, resolved issues and closed tickets.

Bedford, Ma

Coordinated the installation and support of all on-line data delivery products. Analyzed customer holdings to recommend best product, trained customers, provided field demonstrations, and collaborated with product managers to ensure all problems were resolved and upgrades were installed.