Robert Sayers Email and Phone Number

Overall management of assigned customer base to include:• Coordinate and process annual/monthly service contract maintenance billing for various accounts in a timely and accurate manner in Oracle and Clarify• Work with sales representatives and business managers to coordinate new customer contracts and to upgrade existing contracts• Quickly research and resolve queries from internal and external customers• Invoicing to include customized invoices and invoice backup per customer request, consolidated invoices and electronic billing• Account reconciliations, researching and resolving collections issues• Work with transition teams to coordinate account migrations to Clarify• Clarify Case Review to include daily call review to insure accurate case assignment and billingManage Iron Mountain off-site record retention for New England division of CompuCom Systems, responsibilities include:• Coordinate sending boxes off-site and retrieving boxes when requested• Review and approve monthly invoices• Manage internal purchase order process to fund annual expense• Produce destruction reports and review with appropriate users• Record management coordinated via Iron Mountain Connect website and with IM Sales Account Manager Generate monthly reporting and review of Bull HN Information Systems revenue; responsibilities include review of total revenue and software revenue reports for accuracy and completeness and distribution to Field Sales Organization

• Managed Shell Oil account for all Cisco Systems equipment purchases totaling $5 million annually• Interfaced with Cisco account representatives, Shell Oil end users and purchasing agents, and Getronics purchasing agents to coordinate order delivery• Utilized Cisco Systems web site to provide Shell Oil with approximately 250 price quotations annually and product lead times• Processed all order booking, tracked order delivery lead times, and submitted and monitored order expedite requests to Cisco Systems• Coordinated all returns and product replacements with Cisco Systems• Generated monthly reporting for all sales and returns• Updated material database with new Cisco Systems model numbers and pricing

• Liaised between customers and corporate sales representatives, providing timely professional customer service and sales support• Processed approximately 200 weekly orders for Wang computers, computer-related products, and software• Generated customer price quotations for sales representatives• Managed high call volume and communication traffic with customers, field sales teams and other departments• Developed and documented processes for returns and exchanges of hardware and software• Participated in monthly product training sessions conducted by Product Managers and vendors• Trained incoming team members on database functions, company policies and procedures, and job-related tasks